Customer Feedback stories - Page 1

Qlik has been named a 2024 Gartner Peer Insights Customers' Choice for Analytics and Business Intelligence Platforms, highlighting its strong user satisfaction.

Jollibee Group has partnered with Qualtrics in a multi-year deal to enhance customer experience across its brands by consolidating feedback from digital and in-store channels.

SentinelOne has been named a 2024 Gartner Peer Insights Customers' Choice for Cloud-Native Application Protection Platforms, receiving high praise from users.

Giesecke+Devrient has unveiled the BPS C evo, a banknote processing system designed to enhance efficiency and security in cash operations.

Optimizely has been named a leader in Forrester's Q4 2024 Wave report for Experience Optimisation Solutions, excelling in Strategy and Current Offering categories.

A new study reveals that nearly a third of Australian shoppers are embracing AI chatbots for holiday shopping, marking a shift in consumer behaviour.

Vectra AI has been named a leader in the IDC MarketScape: Worldwide Network Detection and Response 2024 Vendor Assessment, lauded for its AI-driven capabilities.

AUSIEX has integrated the NICE CXone platform to boost customer engagement and operational efficiency, enhancing its services in the financial sector.

Miya McClain of Smartsheet highlights the importance of customer feedback in enhancing enterprise efficiency with new features like Collections and AI integration.

Thryv has launched AI Review Response, an innovative tool aimed at helping small businesses manage online reviews conveniently across multiple platforms.

DeepL has launched its voice translation solution, DeepL Voice, enabling real-time spoken translations for meetings and conversations across multiple languages.

As farmers face growing challenges, Farm Focus is embracing technology to lead a transformation in financial management for New Zealand’s agricultural sector.

ADT Security is re-entering the security guarding market, teaming up with Signature Security Group to launch innovative video guarding services across Australasia.

A new report reveals Australian banks are missing out on opportunities with SMEs, as only 40% of customers feel positive about their banking providers.

Brightcove plans to launch an AI-Text-to-Video pilot in Q1 2025, enhancing content management with new features like automated thumbnail creation.

BlackLine has garnered the 2024 TrustRadius 'Tech Cares' and 'Buyer's Choice' awards, along with G2's Best Accounting & Finance Software title, marking five years of recognition.

A KPMG report reveals 81% of Australian tech leaders struggle to keep pace with industry changes, affecting investment decisions and driving fears of falling behind.

Symbio Holdings has launched Scam Shield, an AI system designed to enhance scam detection in voice and messaging services, starting in Australia.

Amplitude's 2024 Next Hottest Products Report reveals five leading products boasting over 200% growth through effective customer engagement strategies.

Pronto Software is set for significant growth, driven by AI innovations and a strong commitment to customer satisfaction, says CEO Chad Gates.