Customer Feedback stories - Page 2

Just as businesses adapt and evolve their strategies, consumers, too, are continually shaping and reshaping their criteria for evaluation.

Verint enterprise experience management consolidates customer listening posts and unifies unstructured data across the enterprise.

Extreme Networks has been named a Gartner Peer Insights Customers' Choice in enterprise wired and wireless LAN infrastructure for the sixth year running.

KnowBe4 has reached the milestone of 50,000 customers, adding nearly 2,500 in the first quarter of 2022 alone.

Loyalty programs provide an exclusive ‘experience beyond the product' and help businesses get a better picture of their consumer buying journey.

Named a Leader in G2 Research's reports for SIEM, Incident Response, and usability based on aggregated user rating data.

Has the highest rating among vendors in May 2020 Gartner Peer Insights ‘Voice of the Customer’ for Endpoint Detection and Response Solutions.

A severe disparity arises between ANZ businesses' self-perception and customers' views on customer experience, as NTT Ltd.’s report reveals.

OPPO awarded 2019 Top Brand in Mobile Phone Category by Consumer New Zealand, highlighting their success in the local market.

The data virtualisation company scored the highest in four out of five categories, with a 4.9/5 overall rating.

InVision appoints Tom Richardson as its first Asia-Pacific Managing Director as it expands rapidly in the region.

Rising customer complaints against online retailers reflect the perils of overly ambitious delivery services, says Tryzens.

High customer satisfaction as TIBCO deepens commitment to data science projects that positively impact society.

Anxiety grows among millennials and Gen Z as Deloitte's 2019 survey reveals declining trust in traditional institutions, pessimism on economic progress.

More than half of Australians said organisations acknowledged feedback but failed to act on it, having an adverse effect on loyalty, Qualtrics says.

For a product redesign to be successful, a meticulous rollout is required, coupled with a thorough understanding of your customer base.

A Gemalto report reveals data breaches could trigger a mass exodus, with over half of Australian consumers ready to switch banks or retailers post-breach.

New Zealand's telecoms industry is the most complained about sector, according to a report by the Commerce Commission.

Qualtrics recently surveyed 1,100 respondents from Australia, New Zealand, Hong Kong and Singapore to explore key customer experience trends.

Online shoppers have high expectations for how promptly online retailers should reply to questions and complaints.