Customer Satisfaction stories
Babeltext transforms global messaging with 135-language tool
Last week
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edutech
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cx
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martech
Babeltext's multilingual chat platform revolutionises business communication, translating messages across 135 languages into English for seamless customer engagement.
AI & employee focus to transform customer experience by 2025
Last week
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cx
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martech
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genai
As 2025 nears, AI advancements and a focus on employee well-being are set to significantly reshape the customer experience landscape, says Call Design.
United Cellars wins at Asia eCommerce Awards 2024 for innovative CX
Last week
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digital transformation
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cx
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martech
United Cellars has been honoured at the Asia eCommerce Awards 2024 for leveraging technology to enhance customer experiences with SmartOSC's support.
Acxiom unveils top CX trends for 2025 with human focus
Last week
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data analytics
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cx
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martech
Acxiom's latest report reveals key customer experience trends for 2025, highlighting the essential blend of human engagement and AI technology.
Searchspring unveils dynamic custom profiles for retail
Last week
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cx
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martech
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customer engagement
Searchspring has introduced Dynamic Custom Profiles, enhancing ecommerce personalisation with real-time, shopper-specific recommendations for retailers.
AgeAI app launches in Ireland to curb underage vaping
Last week
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ai
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young people
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customer satisfaction
Dublin's Johnston Retail Services has launched the AgeAI app in Ireland, aimed at preventing underage vape sales through precise facial age estimation.
AI personalisation key for UK firms, says Zendesk report
Last week
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digital transformation
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cx
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martech
A new Zendesk report highlights the crucial role of personalised AI in enhancing customer loyalty for UK firms amid evolving consumer expectations.
Adyen debuts Tap to Pay on iPhone for NZ retailers
Last week
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cryptocurrency
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cx
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blockchain
Adyen has launched Tap to Pay on iPhone in New Zealand, enabling retailers like Lorna Jane to accept secure contactless payments without extra hardware.
Rent The Roo partners with GoCardless to cut dishonour fees
Last week
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fintech
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gocardless
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digital banking
GoCardless has teamed up with Rent The Roo to enhance payment experiences, eliminating dishonour fees and improving payment success rates for customers.
New Relic report: Observability quadruples retail ROI
Last week
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ai
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ecommerce
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cloud services
New Relic's latest report reveals that investing in observability solutions can deliver a fourfold return for retail businesses by enhancing customer interactions.
EastWest Bank partners MoEngage for digital innovation
Last week
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digital transformation
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fintech
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cx
EastWest Bank has teamed up with MoEngage to enhance its digital banking experience with tailored engagement solutions for clients across various sectors.
TeamViewer brings AI support enhancements to Microsoft Teams
Last week
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uc
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digital transformation
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edr
TeamViewer is rolling out AI features within Microsoft Teams, aiming to improve IT support services with quicker and smarter solutions.
Mitel launches AI-powered platform for enhanced CX management
Last week
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hybrid cloud
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data analytics
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digital transformation
Mitel has launched its AI-powered customer experience platform, Mitel CX, to help organisations enhance engagement and meet rising consumer expectations.
HeadBox unveils AI-powered 3D Studio for Aussie events
Last week
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cleantech
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sustainability
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customer satisfaction
HeadBox has unveiled its innovative AI-driven tool, HeadBox 3D Studio, which aims to revolutionise the Australian events industry by enabling personalised 3D tours.
Customer Science launches AI Accelerator for call centres
This month
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uc
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digital transformation
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fintech
Customer Science Group has launched an AI Accelerator Program, aiming to help contact centres effectively implement AI and enhance customer experiences.
Australian telecom complaints reach record low levels
This month
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uc
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telco
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nbn
Complaints to Australian telecoms have plummeted to record lows, averaging just 2.7 per 10,000 services, signalling improved customer satisfaction.
New Relic unveils one-step observability for Kubernetes
This month
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virtualisation
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digital transformation
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apm
New Relic has unveiled a one-step observability feature for Kubernetes, enhancing monitoring and incident resolution with AI-supported insights.
Workday named leader in 2024 Gartner Magic Quadrant
This month
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uc
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digital transformation
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hcm
For the third consecutive year, Workday has been named a Leader in the 2024 Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises.
RingCentral partners with Verint to enhance RingCX platform
This month
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productivity
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ringcentral
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verint
RingCentral has partnered with Verint to integrate advanced workforce management and customer experience solutions, enhancing the RingCX platform for its users.
SOTI forecasts Australian eCommerce trends for 2025
This month
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data protection
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digital transformation
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iot security
SOTI's research reveals that by 2025, Australian eCommerce will be shaped by demands for quicker service, stringent data protection, and enhanced transparency.