Customer Satisfaction stories
BillingPlatform introduces BP Pay for seamless transactions
Yesterday
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saas
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cx
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martech
BillingPlatform has unveiled BP Pay, a new payment processing solution designed to streamline billing, invoicing, and payments for businesses.
AI & automation drive evolution in payroll operations
Yesterday
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hcm
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ai
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ai agents
A new ADP report reveals a shift in payroll roles towards strategic functions, driven by AI, automation, and a focus on employee satisfaction.
Talkdesk launches AI-driven tool to enhance knowledge bases
Yesterday
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genai
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ai
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features
Talkdesk has launched its Knowledge Creator feature, leveraging generative AI to transform customer service knowledge bases and improve agent support.
Sciative unveils ESOP plan for leadership team expansion
Yesterday
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martech
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leadership
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data ownership
Sciative Solutions has unveiled an Employee Stock Ownership Plan for its leadership team, aimed at promoting growth and operational efficiency.
UiPath unveils AI-enhanced Test Cloud to boost productivity
4 days ago
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devops
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data analytics
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apm
UiPath has launched Test Cloud, an AI-powered software testing service, promising to significantly enhance tester productivity and cut costs.
The way we search has changed - Why haven’t websites?
4 days ago
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digital transformation
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biometrics
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martech
The way we search online has transformed significantly, yet websites remain largely unchanged, leading to frustrations for modern users seeking intuitive experiences.
AM Eyewear adopts try-on home schemes to boost sales
Last week
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martech
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commerce systems
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sales
Try With Mirra launches a Try Before You Buy service, allowing Australian customers to sample luxury eyewear at home to boost online shopping confidence.
Nib partners with AWS to enhance AI-driven services
Last week
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digital transformation
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hyperscale
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genai
nib Group has appointed Amazon Web Services as its cloud provider for generative AI, enhancing operations and customer service through AI innovations.
Unlock the power of information to innovate enterprise experiences
Last week
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digital transformation
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cx
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martech
In an era where effective data management is vital, businesses must harness best-of-breed solutions to enhance decision-making and customer experiences.
Airwallex partners with Discover to expand payment options
Last week
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payment technologies
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customers
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airwallex
Airwallex has partnered with Discover Global Network to enhance payment options for merchants in key regions, boosting flexibility and reducing cart abandonment.
AliExpress celebrates 15 years with UK market focus
Last week
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supply chain & logistics
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customer service
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online shopping
AliExpress marks its 15th anniversary this month by reinforcing its commitment to the UK market with improved logistics and customer service, celebrating with a major sale.
Hyland appoints Rob Kaloustian as chief customer officer
Last week
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ai
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commvault
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bigcommerce
Rob Kaloustian has been appointed Chief Customer Officer at Hyland, tasked with enhancing customer success and driving business transformation.
Unified commerce benchmark reveals retail success factors
Last week
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cx
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martech
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commerce systems
The 2025 Unified Commerce Benchmark reveals that only 5% of evaluated retailers excel in omnichannel strategies, with leaders enjoying lower costs and higher customer satisfaction.
Reimagining eCommerce marketing
This month
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cx
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martech
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ai
Marketers must rethink their online strategies by leveraging AI and data to enhance customer experiences, drive engagement, and boost revenue in eCommerce.
Generative AI boosts customer service, says Capgemini study
This month
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cx
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martech
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genai
A new Capgemini study reveals customer satisfaction in the UK is low, with just 45% satisfied, despite the potential of generative AI to improve service quality.
Thryv Australia wins global award for marketing with purpose
This month
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martech
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financial systems
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advertising
Thryv Australia has won the global Marketing with Purpose award at the 2025 Microsoft Advertising Partner Awards, solidifying its role in supporting small businesses.
Manhattan Associates updates platforms for retail efficiency
This month
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digital transformation
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cx
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martech
Manhattan Associates has unveiled updates to its Omni and Supply Chain platforms, enhancing customer support and operational efficiency for retailers.
Avalara earns spot in G2's 2025 Best Software Awards
This month
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cx
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martech
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erp
Avalara has secured a place in G2's 2025 Best Software Awards, celebrated for the third time in the Best Accounting and Finance Products category.
New Zealanders spent 24 million hours on hold in 2024
This month
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uc
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it training
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cx
A report reveals New Zealanders spent 24 million hours on hold for customer service in 2024, with two-thirds considering switching providers due to delays.
The race to six: Navigating the path to sustainable growth
This month
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data analytics
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digital transformation
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cx
CEOs across industries share a common challenge: the quest for sustainable growth. Aiming for six per cent annual growth, firms must optimise processes and harness automation.