Customer Satisfaction stories
N4L report showcases digital achievements in NZ schools
Last week
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edutech
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advanced persistent threat protection
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cybersecurity
N4L's 2024 Annual Report reveals the company's strides in digital solutions, connecting over 900,000 users across New Zealand's schools and enhancing online safety.
VMware customers face rising costs amid market changes
Last month
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it automation
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casb
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ai
A Rimini Street report reveals VMware customers are seeking alternatives to subscription models, with 79% satisfied yet concerned about rising costs.
Fujifilm CodeBlue Australia ends extended lock-in contracts
Last month
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digital transformation
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cybersecurity
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customer service
FUJIFILM CodeBlue Australia has revolutionised managed IT services by abolishing long-term contracts, offering clients flexibility and improved customer satisfaction.
Sinch predicts 2025 trends in digital customer engagement
Last month
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cx
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martech
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integration
Sinch forecasts significant advancements in digital customer communications by 2025, with 80% of enterprises expected to utilise conversational AI.
ShipStation enhances global shipping with Adobe link-up
Last month
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cx
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martech
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supply chain & logistics
ShipStation has deepened its partnership with Adobe Commerce to enhance global shipping options, streamlining order fulfilment for retailers.
Peak performance in peak season: Leveraging EMM solutions for seamless operations
Last month
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data protection
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digital transformation
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supply chain & logistics
As the busy festive season heats up, logistics firms are turning to EMM solutions to enhance workforce efficiency and ensure seamless operations.
TP-Link partners with Purdicom to expand MSP offerings
Last month
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edutech
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partner programmes
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wireless networks
TP-Link has partnered with UK distributor Purdicom to enhance its Omada product offerings for Managed Service Providers across multiple sectors.
Combilift boosts efficiency with AI-powered Infor SyteLine
Last month
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it in manufacturing
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digital transformation
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cx
Global forklift manufacturer Combilift has boosted efficiency and revenue following the implementation of Infor SyteLine, resulting in a 30% revenue increase.
Pegasystems launches AI-enhanced solution for bank disputes
Last month
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genai
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ai
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payment technologies
Pegasystems has launched enhanced generative AI and automation tools in Pega Smart Dispute to help banks manage rising payment dispute volumes efficiently.
VMware customers concerned over rising costs & licensing
Last month
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it automation
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casb
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ai
A recent survey reveals that 79% of VMware customers are satisfied with their software but are concerned about rising costs and licence changes post-Broadcom acquisition.
AccountsIQ expands leadership team with new CFO & CMO
Last month
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saas
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pwc
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cmo
AccountsIQ strengthens its leadership team with the appointments of James Hunter as CFO and Evan O'Shea as CMO to propel company growth.
Indosat wins Best Digital Transformation at WCA 2024
Last month
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uc
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digital transformation
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ai
Indosat Ooredoo Hutchison has clinched the Best Digital Transformation Award at the World Communication Awards 2024, recognising its innovative shift to AI-driven technology.
Itron partners with TasWater to modernise water data
Last month
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data analytics
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apm
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edr
Itron has partnered with TasWater to implement its Temetra platform, enhancing water meter data collection and boosting efficiency in Tasmania.
Exclusive: NICE CXone drives customer experience innovation in ANZ
Last month
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uc
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cx
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martech
Rod Lester, Managing Director of NICE CXone for ANZ, is revolutionising customer experience with a 300-strong client base and rapid growth driven by innovation.
MTF reports record USD $1.1bn receivables for FY24
Last month
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financial results
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customer satisfaction
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business transformation
MTF reported a strong performance for the 2024 fiscal year, with finance receivables hitting USD $1.1 billion, reflecting ongoing demand for its lending products.
Optus & NICE upgrade Great Southern Bank call centres
Last month
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uc
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digital transformation
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cx
Optus and NICE have launched a new contact centre system at Great Southern Bank, cutting customer wait times to just 30 seconds for 80% of calls.
Gratifii & Fastter launch mobile plans as rewards
Fri, 29th Nov 2024
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uc
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cx
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martech
Fastter has partnered with Gratifii to launch 'Member's Mobile' plans, aimed at delivering savings to 23 million users across Australia.
Generative AI boosts productivity in ANZ workplaces
Thu, 28th Nov 2024
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it training
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genai
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ai
A new study reveals that generative AI is enhancing productivity in Australian and New Zealand workplaces, with many saving over two hours daily.
Appian celebrates winners of 2024 APJ Partner Awards
Thu, 28th Nov 2024
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digital transformation
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cx
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martech
Appian announced its 2024 Asia-Pacific and Japan Partner Awards, celebrating partners for their notable customer engagement and innovation across the region.
Maxicare improves operations with NICE Workforce Management
Wed, 27th Nov 2024
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uc
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cx
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martech
Maxicare has significantly improved customer experience and operational efficiency in its contact centres by implementing NICE Workforce Management.