Customer Satisfaction stories - Page 2
Westcon-Comstor expands partnership with Weblib in EMEA
This month
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edutech
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network infrastructure
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digital transformation
Westcon-Comstor has expanded its partnership with Weblib to distribute intelligent Wi-Fi solutions across the EMEA region, enhancing collaboration and growth.
WatchGuard wins TrustRadius awards for cybersecurity
This month
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firewalls
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endpoint protection
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network security
WatchGuard Technologies has secured TrustRadius's Buyer’s Choice and Top Rated Awards, highlighting its top-rated cybersecurity products among users.
Business Systems & Teneo.ai unveil AI voice automation
This month
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uc
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digital transformation
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cx
Business Systems has teamed up with Teneo.ai to revolutionise the contact centre landscape with an AI-driven voice automation solution boasting over 95% accuracy.
FedEx survey shows APAC optimism for holiday sales
This month
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supply chain & logistics
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christmas
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shipping
FedEx's recent survey reveals strong optimism in the Asia Pacific for holiday sales, with 70% of SMEs predicting sales growth, driven by e-commerce.
UK study reveals e-commerce checkout inefficiencies
This month
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cx
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martech
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online shopping
A UK study by Ecommpay and IMRG shows e-commerce checkout inefficiencies are hindering conversions, revealing an average conversion rate of just 58%.
Salesforce unveils Agentforce to revolutionise AI agents
This month
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cx
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martech
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cdp
Salesforce has unveiled Agentforce, a groundbreaking AI platform enabling businesses to deploy autonomous agents for enhanced efficiency and customer satisfaction.
Loop launches Offset to manage return costs efficiently
This month
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cx
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martech
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online shopping
Loop has unveiled Offset, a pre-purchase returns solution aimed at helping Australian retailers manage return logistics as the holiday season approaches.
Exclusive: AWS Chief Technologist discusses generative AI, cloud innovations
This month
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hyperscale
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cx
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martech
AWS's Chief Technologist for Australia and New Zealand, Rada Stanic, discusses advancements in generative AI and its transformative potential for businesses.
Nearly half find AI helpful for customer service: study
Last month
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digital transformation
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cx
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martech
Nearly half of consumers find AI chatbots helpful for customer service, with 48% noting improved experiences, a new study reveals.
Linnworks partners with Loop to improve post-purchase service
Last month
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martech
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commerce systems
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ecommerce
Linnworks has unveiled a new integration with Loop to enhance returns management, improving efficiency and customer satisfaction for ecommerce retailers.
Swoop reports strong Q1 growth, reaffirms Vonex bid
Last month
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uc
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fintech
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telco
Swoop has reported a 15% rise in recurring revenues for Q1 FY25 and reaffirmed its bid for Vonex Limited amid ongoing growth in Australia.
Avalara wins TrustRadius 2025 Buyer's Choice Award
Last month
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trustradius
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customer satisfaction
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avalara
Avalara has won a 2025 Buyer’s Choice Award from TrustRadius for its tax compliance software, praised for its customer satisfaction and automation features.
TeamViewer unveils new AI tool to boost business efficiency
Last month
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digital transformation
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data privacy
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ai
TeamViewer has launched Session Insights, an AI-driven feature aimed at enhancing IT teams' efficiency, amid rising global demand for practical AI solutions.
Fujifilm Australia marks 20 years of innovation & growth
Last month
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digital transformation
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cleantech
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sustainability
FUJIFILM Australia marks 20 years as part of the FUJIFILM Group, celebrating significant advancements in imaging and technology at Sydney Opera House.
ServiceNow partners with NVIDIA, Siemens, & others on AI
Last month
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martech
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data fabric
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rpa
ServiceNow has unveiled new partnerships with NVIDIA, Siemens, Pearson, and Snowflake to enhance AI capabilities and improve productivity across industries.
Infovista launches Synergy to enhance partner collaboration
Last month
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uc
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data analytics
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digital transformation
Infovista has launched the Synergy programme to enhance partnerships with Value Added Resellers, focusing on collaboration and next-gen telecom solutions.
Exclusive Networks launches XPS to improve partner cash flow
Last month
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cx
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martech
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payment technologies
Exclusive Networks has introduced XPS, a new invoicing service to help channel partners in EMEA manage cash flow and offer flexible payment options.
ANZ leads in observability investment & business value
Last month
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devops
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siem
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digital transformation
Splunk's latest report reveals that organisations in Australia and New Zealand lead global observability spending, investing AUD $3.4 million annually.
Twilio report: Trust crucial for Australian consumer loyalty
Last month
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cx
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martech
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personalisation
Twilio's 2024 report reveals that 68% of Australians may stop engaging with brands they distrust, emphasising the need for secure, identifiable communication.
Oracle launches AI-driven features to boost customer services
Last month
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digital transformation
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cx
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martech
Oracle has unveiled new AI-enhanced features for its Fusion Cloud services, aimed at improving customer experiences and boosting service efficiency.