Customer service stories - Page 23

Frost and Sullivan report underscores knowledge management as key in achieving heightened customer satisfaction in the digital age.

Companies may have little insight into why one individual may outperform another or how to provide effective feedback that will improve performance.

MYOB partners with Genesys to revamp contact centre capabilities and provide a personalised customer service experience.

Get insights on how to empower your team to deliver exceptional customer experiences in Fuji Xerox's Customer Experience report.

The latest Consumer NZ survey on NZ telcos has revealed Kiwis aren't to happy when it comes to customer service.

Spark mobile and broadband services were down on Sunday, with widespread outages impacting some customers across the country.

The connected customer is the symptom of their time and they are the next profit centre for all customer-facing businesses - here's some advice.

Salesforce is ramping up its conversational tools across social media and messaging apps, with the launch of LiveMessage for Service Cloud.

Report warns ANZ firms: customers favor real contact over digital, risking loyalty and satisfaction in an online rush.

Bad customer service may not just be poor training, but a deliberate shield for systemic business flaws, a troubling report suggests.

With this new version, Salesforce is making artificial intelligence and machine learning accessible to all businesses of all sizes.

Vodafone to enhance customer focus and service after complaints. Issues include charges, invoicing, and mobile plan confusion.

You’d think that over time, we’d start getting better at the things we do. Apparently, that’s not the case for customer experience.

​Traditional support channels were designed for the customer of yesteryear. This company has released a new software offering to address the issue.

CEOs aim for better customer experience, but poor technology management continues to disappoint, says journalist.

Customer-centric cultures are the key to competitive advantage, revenue and great experiences, that's what Qualtrics has found.

Customer experience will be more important than price and product as key brand differentiators, according to a report by Walker Information.

A 'revitalised' intranet designed by Squiz is providing Vision Australia with improved customer service and greater collaboration between staff.

Bendigo and Adelaide Bank has secured the #1 ranking in its customer experience brand in Australia. Its secret weapon? Qualtrics is the key.

New research has revealed Australian workers aren’t as engaged in the workplace as their employers would hope.