Customer service stories - Page 22

The collaboration will extend the delivery of engaging and unified customer journeys across digital and voice channels and between virtual and live agents.

Adelaide-based data intelligence firm Frisk appoints Cathy Daniels as Head of Delivery, aiming to drive strategic outcomes and exceptional customer service.

Oracle and Uber have announced a seven-year cloud partnership to accelerate innovation, help deliver new products to market, and drive increased profitability.

Hornetsecurity appoints Irvin Shillingford as Regional Manager for Northern Europe, aiming to increase product availability and limit cyber threats.

Cognizant appoints Rob Marchiori as Country Leader in Australia to innovate and execute strategies, driving growth for the company's Australia business.

Cybersecurity expert Tim Anderson becomes new CCO of e2e-assure with overall responsibility for commercial strategy, sales, and business growth.

As global financial conditions continue to worsen, the number of vulnerable customers is increasing, according to IPI.

A New Zealand eCommerce expert worries that the art of retail may be lost to the cookie cutter approach currently dominating local online shopping sites.

Conversational AI platform, Ambit, appoints Ashley Harder as Head of Marketing to aid company's growth in Australasia and expand into new markets.

IPI is a people- and purpose-led business, and with 21 years in the industry, it's not hard to see why their solutions and expertise are highly sought after.

NICE receives top scores for Digital Customer Service Centre in Gartner's 2022 Critical Capabilities for CCaaS report.

Dave Clark named CEO of TripleLift, replacing Eric Berry. Clark brings over 2 decades of experience in ad tech, streaming, software and publishing.

Ambit, the conversational AI platform, has appointed Richard Pratley as GM of Sales to help scale the company's success in Australia and New Zealand.

Freshworks has launched an integration with Google's Business Messages, allowing businesses to reach and support customers directly on Google apps.

A new report has revealed that 85% of customer service agents want to work full-time at home and not return to contact centre offices.

Manhattan Associates launches late-stage cancellation service to prevent unwanted shipments and costly returns in online retail.

Chatbots are gaining momentum in the customer service space, but a human touch still unbeatable, according to a new study.

Finance functions and leaders have marked 2022 down as a year for process improvement, writes Servicely’s founder and CEO Dion Williams.

New research reveals that 74% of frontline employees in Australia believe technology plays a critical role in customer service.

Rising costs and staffing shortages are putting pressure on tech talent, but automation could alleviate the burden for site reliability engineers.