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Customer service Stories - Page 61

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Customer service stories

ServiceNow & Rimini Street partner for ERP modernisation
Digital Transformation

ServiceNow & Rimini Street partner for ERP modernisation

ServiceNow and Rimini Street have teamed up to modernise ERP systems with an AI solution, promising cost-effective upgrades and enhanced innovation.

By Imee Dequito • 3 min read • Thu, 24th Oct 2024
ABB's Stuart Thompson wins Future of Field Service award
Unified Communications

ABB's Stuart Thompson wins Future of Field Service award

Stuart Thompson of ABB Electrification Service has won a Future of Field Service 2024 Stand Out 50 Award for transforming the business into a USD $1.1 billion success.

By Kaleah Salmon • 2 min read • Thu, 24th Oct 2024
Freshworks launches Freddy AI agents for swift deployment
Unified Communications

Freshworks launches Freddy AI agents for swift deployment

Freshworks has launched its Freddy AI Agent, promising rapid, no-code deployment within 30 minutes, aimed at enhancing customer service for midmarket firms.

By Sean Mitchell • 3 min read • Thu, 24th Oct 2024
Asia Pacific sees AI investment surge to USD $45 billion in 2024
Data governance

Asia Pacific sees AI investment surge to USD $45 billion in 2024

New research reveals 43% of organisations in the Asia Pacific plan to boost AI investments by over 20% next year, highlighting a strategic divide.

By Sean Mitchell • 4 min read • Wed, 23rd Oct 2024
Barriers hinder MarTech's role in fostering customer trust
Customer Experience

Barriers hinder MarTech's role in fostering customer trust

A report reveals that 91% of marketing professionals believe customer trust is vital, yet barriers prevent MarTech from fully enhancing that trust.

By Catherine Knowles • 3 min read • Thu, 17th Oct 2024
Zendesk unveils AI suite to enhance customer service efficiency
Data Analytics

Zendesk unveils AI suite to enhance customer service efficiency

Zendesk has unveiled a range of AI innovations aimed at enhancing customer service, including an AI Agent Builder requiring minimal training for users.

By Catherine Knowles • 3 min read • Fri, 11th Oct 2024
Mitel unveils AI-powered communication analysis solution
Customer Experience

Mitel unveils AI-powered communication analysis solution

Mitel has launched its AI-driven Mitel Interaction Recording Insights AI, aimed at automating communication analysis and enhancing business insights globally.

By Catherine Knowles • 3 min read • Fri, 11th Oct 2024
Teleperformance opens new multilingual hub in Bali
Unified Communications

Teleperformance opens new multilingual hub in Bali

Teleperformance has launched a new multilingual hub in Bali, Indonesia, aiming to bolster customer service for clients in the Asia Pacific region.

By Sean Mitchell • 2 min read • Fri, 11th Oct 2024
Rithum strengthens leadership with key new appointments
Samsung

Rithum strengthens leadership with key new appointments

Rithum has appointed Suzin Wold as Chief Marketing Officer and Mike Vantusko as Chief Financial Officer to strengthen its leadership team.

By Imee Dequito • 2 min read • Fri, 11th Oct 2024
Zendesk unveils AI-powered tools to enhance customer service
Data Analytics

Zendesk unveils AI-powered tools to enhance customer service

Zendesk has unveiled a range of AI-powered tools to enhance customer service, including a voice solution in partnership with Poly.ai for improved interactions.

By Shannon Williams • 3 min read • Thu, 10th Oct 2024
Infosys expands partnership with Microsoft for AI growth
Unified Communications

Infosys expands partnership with Microsoft for AI growth

Infosys and Microsoft are strengthening their partnership to enhance generative AI adoption globally, promising improved efficiency across several key sectors.

By Sean Mitchell • 3 min read • Thu, 10th Oct 2024
Teradata enhances AI with new BYO-LLM feature & NVIDIA tech
Data Analytics

Teradata enhances AI with new BYO-LLM feature & NVIDIA tech

Teradata unveils enhanced capabilities for VantageCloud Lake, enabling organisations to deploy generative AI via open LLMs, boosting efficiency and ROI.

By Melania Watson • 3 min read • Wed, 9th Oct 2024
Dell launches AI program to boost telecom network performance
Unified Communications

Dell launches AI program to boost telecom network performance

Dell launches Dell AI for Telecom, merging AI expertise and partnerships to advance AI deployments in telecom, aiming to enhance network performance and customer service.

By Imee Dequito • 4 min read • Wed, 2nd Oct 2024
Zoho study reveals rising customer service expectations in Australia
Customer Experience

Zoho study reveals rising customer service expectations in Australia

A Zoho study reveals that Australian consumers now see exceptional customer service as a basic expectation, with 31% deeming it a standard rather than a bonus.

By Sean Mitchell • 4 min read • Tue, 1st Oct 2024

Stories from Other Regions

Customer service stories

Cythera earns ISO 27001 & upgrades cybersecurity services
Data Protection

Cythera earns ISO 27001 & upgrades cybersecurity services

Melbourne-based Cythera has achieved ISO 27001 certification and enhanced its Managed Detection and Response service to boost cybersecurity for businesses.

By Sean Mitchell • 4 min read • Wed, 9th Oct 2024
Meals on Wheels SA supporting its critical customer service function with UCaaS
Artificial Intelligence

Meals on Wheels SA supporting its critical customer service function with UCaaS

Meals on Wheels SA upgrades to RingCentral UCaaS, saving 30% in telecom costs while integrating paper-based fax services to accommodate tech-shy volunteers.

By RingCentral • 4 min read • Tue, 1st Oct 2024
Security concerns slow AI adoption in customer service industry
Data Protection

Security concerns slow AI adoption in customer service industry

Security concerns are stalling AI adoption in customer service despite high consumer demand, with 85% of brands holding back due to fears of 'Shadow AI.'.

By Shannon Williams • 3 min read • Tue, 1st Oct 2024