Customer service stories
Over half of customer service agents struggle with accurately recording customer requests, leading to frustration, according to a study by Pegasystems.
Payments innovation will shift from consumers to businesses in the next decade as tech firms create autonomous payments in connected devices, says Forrester.
SugarCRM introduces integrated playbook functionality for guided selling and advanced CRM automation, enabling users to automate processes and workflows.
As a business, it is crucial to evolve and adapt IT operations to survive, innovate and compete - even more so during a global pandemic.
No matter where businesses are in their digital transformation, sooner or later, implementing automation processes will become a daily activity.
Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service.
Verloop.io partners with Vonage to expand conversational AI applications across multiple channels, including WhatsApp and Facebook Messenger.
BHG has announced transformation plans as it moves into the next phase of its three-year digitalisation journey.
Soul Machines signs five-year deal with Microsoft, using Azure technology to create personalised AI experiences. Opportunities for growth in service AI.
Dell Technologies has appointed Leanne Buer as its new country manager for New Zealand, effective Monday 29 November.
Genesys and Google Cloud have expanded their partnership to connect customer support and experiences in a digital world.
Trust gap between shoppers and retailers revealed in new survey by Zebra Technologies. Only 38% of shoppers have complete trust in retailers.
Robotic Skies partners with Carbonix to provide international field support for Carbonix UAVs in various industries.
Despite calls for better data privacy amongst businesses and their customers, it doesn't mean that the data sharing game is over.
Snowflake has been chosen by mx51 to enhance its analytics and customer service for its merchant payment platform.
CSS leaders are rapidly investing in emerging customer-focused technologies, according to new research from Gartner.
The everything customer might sound like an abstract concept, but if we brush away the buzzword veneer, it becomes apparent that we're all everything customers.
Customer loyalty is at stake as telecom and media providers fail to offer highly personalised experiences, says study.
Appier acquires omnichannel chatbot platform BotBonnie to enhance its marketing offerings and expand customer base.
Most Australian organisations fail to meet consumer expectations around login technology, according to Auth0's international research.
