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Customer service Stories - Page 85

Kiwi Stories

Customer service stories

What you need to know about 24/7 Hosting NZ…
Edge Computing

What you need to know about 24/7 Hosting NZ…

24/7 Hosting NZ, a supposedly budget-friendly web hosting company in New Zealand, has left angry customers unable to contact them for up to a month.

By Staff Writer • 3 min read • Fri, 23rd May 2014
IT exporter moves Auckland office
Unified Communications

IT exporter moves Auckland office

ROCPAC International relocates to Mangere, partnering with Supply Chain Solutions to bolster service delivery and operational efficiency near Auckland Airport.

By Staff Writer • 2 min read • Mon, 7th Oct 2013
JB Hi-Fi bucks the trend with sales boost
JB Hi-Fi

JB Hi-Fi bucks the trend with sales boost

Electronics retailer enjoys an earnings increase of 11% and expects more of the same through the remainder of this year and the next.

By Staff Writer • 2 min read • Tue, 13th Aug 2013
Can you find the right IT talent?
Management

Can you find the right IT talent?

New study funds that more than one in two employers across New Zealand are experiencing difficulty finding staff with the right skills.

By Staff Writer • 2 min read • Wed, 29th May 2013
Dick Smith recalling portable DVD/Media Players
Dick Smith

Dick Smith recalling portable DVD/Media Players

Potential safety hazard where the internal lithium-ion rechargeable battery may overheat and pose a fire risk to customers.

By Staff Writer • 2 min read • Fri, 21st Dec 2012

Global Stories

Customer service stories

Adapt your customer service strategies, or die.
Customer Relationship Management

Adapt your customer service strategies, or die.

The digital customer engagement revolution is here, and is forcing organisations to adapt their customer service strategies, or die.

By Shannon Williams • 3 min read • Mon, 16th Mar 2015
Genesys increases focus on ANZ mid-market with cloud offerings
Customer Relationship Management

Genesys increases focus on ANZ mid-market with cloud offerings

Genesys has launched a new set of cloud offerings in order to expand into the Australian mid-market and strengthen its presence in New Zealand.

By Catherine Knowles • 2 min read • Tue, 10th Mar 2015
Vodafone to cut Kiwi customer service jobs, outsource more work to Philippines
Customer Relationship Management

Vodafone to cut Kiwi customer service jobs, outsource more work to Philippines

It is expected up to 100 permanent roles, across management, back office functions and operations, will be impacted by the end of March 2015.

By Shannon Williams • 2 min read • Tue, 20th Jan 2015
Zendesk takes customer service to apps and websites with Embeddables
Customer Relationship Management

Zendesk takes customer service to apps and websites with Embeddables

Zendesk Embeddables, released today, is a suite of features in order to increase customer support and engagement on mobile and web platforms.

By Catherine Knowles • 2 min read • Thu, 4th Dec 2014
New VadaXchange call-centre system helps Greenfingers reach its 50,000 customers
Unified Communications

New VadaXchange call-centre system helps Greenfingers reach its 50,000 customers

Greenfingers needed a robust call-centre solution that enabled its staff around the country to provide a great customer service experience.

By Staff Writer • 3 min read • Tue, 29th Apr 2014
Kiwi based eCommerce company continues global growth
Customer Experience

Kiwi based eCommerce company continues global growth

Transaction Services Group (TSG) has acquired UK-based direct debit billing provider Harlands Group, expanding its international operations.

By David Williams • 3 min read • Tue, 15th Apr 2014
F5 expands its support centre operations to Auckland
F5 Networks

F5 expands its support centre operations to Auckland

F5 Networks opens new Support Centre in Auckland to expand technical support operations and provide premier customer service in Asia Pacific.

By Staff Writer • 3 min read • Fri, 4th Apr 2014
Is Telecom's rebranding risky business...?
Unified Communications

Is Telecom's rebranding risky business...?

Telecom's name change to Spark dubbed a risky move by PR experts, sparking debate over the loss of brand equity and customer service.

By Staff Writer • 3 min read • Wed, 26th Feb 2014
Synnex acquires IBM's customer services business
Customer Relationship Management

Synnex acquires IBM's customer services business

Synnex's bold £505m buyout of IBM's customer arm reshapes the CRM BPO landscape, making Concentrix a top industry contender.

By Staff Writer • 2 min read • Mon, 16th Sep 2013
DB Breweries 'Sapping' into potential
Mobile Device Management

DB Breweries 'Sapping' into potential

DB Breweries taps SAP expertise to mobilise its organisation of more than 500, improving service to customers as a result.

By Staff Writer • 3 min read • Thu, 11th Jul 2013
Symantec's Pacific Partner award winners revealed…
Unified Communications

Symantec's Pacific Partner award winners revealed…

Symantec last night announced the winners of the 2013 Pacific Partner Awards at an exclusive dinner and awards ceremony.

By Staff Writer • 2 min read • Fri, 14th Jun 2013
Finally some good news for Telecom, new Kiwi CFO appointed
Unified Communications

Finally some good news for Telecom, new Kiwi CFO appointed

Following a week of playing catch-up to rival Vodafone, Telecom looks ahead by hiring new chief financial officer.

By Staff Writer • 2 min read • Fri, 1st Mar 2013
Lindeman leads from the front after FrontRange promotion
Customer Experience

Lindeman leads from the front after FrontRange promotion

FrontRange promotes Steve Lindeman to chief customer officer, a new role focused on enhancing the customer experience for their 15,000 global clients.

By Staff Writer • 1 min read • Mon, 11th Feb 2013