Customer Support stories
dLocal, eSky strengthen partnership for payment solutions
Last week
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cx
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customer service
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innovation
dLocal and eSky Group enhance partnership to provide advanced payment solutions in Latin America and Africa's vibrant markets.
Kingston Technology maintains SSD market leadership for the 6th year running
Last week
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kingston
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leadership
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ssd storage
Kingston Technology continues as global SSD market leader for six years in a row, holding 28% market share in 2022.
Will 2024 be the year you supercharge the performance of your customer contact centre?
This month
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contact centre
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cx
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rpa
Robotic process automation is a game changer for organisations that rely on this critical customer touchpoint to drive sales and growth.
LogRhythm doubles its R&D efforts & support in India
This month
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ransomware
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logrhythm
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r&d
LogRhythm doubles its R&D and customer support in India, in a strategic move to enhance the nation's cyber resilience.
Oracle NetSuite introduces AI-powered Text Enhance boosting productivity
Last month
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ai
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oracle netsuite
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suiteworld
Oracle NetSuite has unveiled advanced AI-powered features to enhance productivity through contextual and personalised content.
Oracle NetSuite unveils AI-driven enhancements at SuiteWorld 2023 event
Last month
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cx
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data visualisation
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productivity
Oracle NetSuite has showcased AI-driven product upgrades at SuiteWorld 2023, aimed to streamline costs and boost efficiency.
Lightware introduces new USB-C extender Active Optical Cables
Last month
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gaming
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corporate
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customer service
Lightware Visual Engineering reveals two new USB-C extender Active Optical Cables, promising enhanced AV flexibility.
Moonpig & Comms365 partner for logistics facilities communication
Last month
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downtime
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vodafone
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supply chain & logistics
Comms365 provides mobile data internet connectivity to e-commerce giant Moonpig's logistics facility, ensuring 24/7 connectivity and supporting business growth.
SearchInform expands in MENA with unique information security outsourcing service
Last month
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data classification
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information security
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microsoft azure
SearchInform launches unique information security outsourcing service in MENA region, offering comprehensive protection for businesses.
Bitkub Exchange selects Freshworks to boost customer support
Last month
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business software
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itsm
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productivity
Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.
Xero integrates GenAI for quicker, precise customer support
Last month
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cx
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xero
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customer service
Xero has integrated a Generative AI solution in Xero Central to enhance user experience, providing accurate support answers and revolutionising the platform.
The importance of conversational AI in contact centres
Last month
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contact centre
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digital transformation
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cx
8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.
43% of DX Pros lack insight on customer preferences
Last month
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cx
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investment
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strategy
Almost half of digital experience professionals lack insight into customer preferences on their apps and websites.
Transforming Enterprise Experience: CSPs' Holistic Customer Journey Approach
Mon, 28th Aug 2023
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ai
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cx
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csps
The journey to enhancing the customer experience for CSPs is an intricate undertaking that requires careful attention at every touchpoint.
Neat ramps up channel support and leadership within ANZ
Thu, 24th Aug 2023
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app development
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video tech
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neat
Neat is ramping up partner and customer support across ANZ due to the increased demand from organisations seeking next-generation video technology.