TechDay New Zealand - Aotearoa's technology news network

Customer Support stories

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Snom appoints Fabio Albanini as VP of Global Sales
Today
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uc
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digital transformation
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partner programmes
Snom has named Fabio Albanini as its new Vice President of Global Sales, aiming to enhance its market presence and partner network worldwide.
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8x8 unveils AI-driven enhancements to cloud platform
2 days ago
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uc
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cx
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martech
8x8 has launched new AI-driven enhancements to its cloud platform, aiming to boost customer engagement and support over 50 languages for live chats.
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AI chatbots in Australia need human touch for empathy
Last week
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cx
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martech
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personalisation
Australian firms are increasingly using AI chatbots for customer service, but experts warn that technology lacks the emotional intelligence of human agents.
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Ripjar appoints new CEO amid significant investment boost
Last week
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risk & compliance
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ai
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government
Ripjar has secured a majority growth investment from Long Ridge Equity Partners, appointing Tom Obermaier as its new CEO to enhance global operations.
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AI drives Tea Industries' success in Australian market
Last week
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supply chain & logistics
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ai
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schools
Brisbane entrepreneur Alexa Stathakis has leveraged AI to rapidly scale her healthy drinks brand, securing over 1,000 school orders in just a week.
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UK SMEs split on AI versus human input in finance management
Last week
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ai
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ml
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bluqube
UK SMEs are divided on using AI versus human expertise in finance, with a significant number embracing tech while valuing human input for complex tasks.
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Nearly half find AI helpful for customer service: study
Last month
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digital transformation
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cx
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martech
Nearly half of consumers find AI chatbots helpful for customer service, with 48% noting improved experiences, a new study reveals.
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BlackLine wins 2024 Tech Cares & Buyer’s Choice awards
Last month
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dei
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cleantech
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sustainability
BlackLine has been honoured with the 2024 ‘Tech Cares’ and ‘Buyer’s Choice’ awards from TrustRadius, recognising its impact on digital finance transformation.
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Freshworks launches Freddy AI Agent for streamlined support
Last month
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cx
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martech
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hcm
Freshworks has launched Freddy AI Agent, an innovative tool that autonomously resolves 45% of customer queries, promising quick, no-code deployment.
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SER named leader in IDC assessment for content services
Last month
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digital transformation
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ecm
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martech
SER Group has been named a Leader in the IDC MarketScape for its innovative enterprise content services, praised for AI-driven capabilities and customer support.
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Zendesk unveils AI solutions to boost customer support
Last month
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cx
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martech
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zendesk
Zendesk has unveiled a suite of AI-driven tools designed to improve omnichannel customer support, enhancing collaboration between human and AI agents.
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Exclusive: Alcatel-Lucent Enterprise expands into critical networks
Last month
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surveillance
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iot
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partner programmes
Alcatel-Lucent Enterprise is expanding its secure communication solutions for mission-critical sectors across Australia, New Zealand, and Fiji.
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Teleperformance opens new multilingual hub in Bali
Last month
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uc
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ai
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telco
Teleperformance has launched a new multilingual hub in Bali, Indonesia, aiming to bolster customer service for clients in the Asia Pacific region.
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Appdome named mobile security leader in five categories
Last month
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application security
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devsecops
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cybersecurity
Appdome has earned leader status in five new categories from G2, enhancing its reputation in mobile security and anti-fraud solutions.
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Shopline introduces a new B2B commerce solution for brands
Last month
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saas
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cx
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martech
SHOPLINE has launched its B2B Commerce Solution, aiming to transform the buying experience for brands with enhanced digital capabilities and customer support.
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NinjaOne offers free tools to MSPs amid market pressures
Thu, 19th Sep 2024
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advanced persistent threat protection
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partner programmes
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ai
NinjaOne is now offering its Warranty Tracking feature for free to all MSP customers, alongside free access to its Documentation product for up to three users, aiming to ease technology stack migration and enhance operational efficiency.
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Why selecting a reliable cloud ERP vendor is as important as its features
Tue, 17th Sep 2024
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erp
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ai
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integration
Choosing the right cloud ERP vendor is crucial; their reliability can significantly impact your long-term success, not just the software's features.
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Salesforce introduces Industries AI to revolutionise sectors
Thu, 12th Sep 2024
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edutech
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digital transformation
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martech
Salesforce unveils Industries AI to streamline business processes in healthcare, automotive, and finance sectors, offering customisable, secure AI solutions.
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Oracle Database@Azure launched in Australian market
Thu, 12th Sep 2024
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healthtech
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microsoft
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oracle
Oracle and Microsoft launch Oracle Database@Azure in Australia's Azure East region, meeting rising demand for scalable, secure database solutions alongside strong local adoption.
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Fergus & Smartly partner to simplify NZ trades' payroll
Thu, 12th Sep 2024
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hcm
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payroll systems
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integration
Fergus joins forces with Smartly to offer New Zealand tradespeople seamless payroll solutions at no extra cost, easing administrative work and enhancing workflow efficiency.