Customer Support stories
Freshworks launches Freddy AI Agent Studio for autonomous support
Yesterday
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saas
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digital transformation
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cx
Freshworks launches Freddy AI Agent Studio, enabling businesses to deploy autonomous AI agents for faster, no-code customer and IT support solutions.
Skillsoft & Salesforce launch AI learning for support teams
Yesterday
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it training
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cx
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martech
Skillsoft partners with Salesforce to launch AI-powered training within its platform, aiming to close skill gaps in customer support teams and enhance service quality.
AI boosts customer service happiness as global wellbeing falls
Yesterday
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uc
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digital transformation
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cx
Global happiness falls to 58% in 2025, yet customer service satisfaction rises, boosted by growing trust in AI-powered support worldwide.
RingCentral debuts customer journey analytics for Australian users
2 days ago
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uc
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cx
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martech
RingCentral has launched Customer Journey Analytics for Australian users of its RingCX platform, enhancing visibility across unified communications and contact centres.
Rethinking CRM: How generative AI Is breaking down silos and redefining the future of customer service
3 days ago
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crm
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digital transformation
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cx
Generative AI is transforming CRM, breaking down silos across teams to deliver seamless, personalised customer experiences and boost business agility.
Bolt enters Auckland to challenge ride-hailing market leaders
3 days ago
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market competition
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customer support
Bolt has launched its ride-hailing service in Auckland, aiming to challenge market leaders with more driver-friendly terms and affordable fares.
HubSpot launches direct connector for ChatGPT CRM insights
Last week
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saas
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crm
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data analytics
HubSpot has launched a direct ChatGPT connector for CRM insights, enabling users to analyse customer data with natural language queries and no coding.
Ventrica invests GBP £4.2 million to boost CX with Zendesk
Last week
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digital transformation
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cx
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martech
Ventrica has launched Ventrica Digital with a GBP £4.2 million investment to enhance customer experience using Zendesk’s platform and services over three years.
Adobe unveils AI agents to streamline marketing & support
Last week
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saas
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digital transformation
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cx
Adobe launches AI agents to help marketers and support teams streamline workflows and improve customer experience across its Experience Platform.
Contact centres use AI to balance staffing & wellbeing needs
Last week
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cx
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martech
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ai
Contact centres are using AI to flexibly scale staffing in real time, enhancing customer service while protecting employee wellbeing amid rising demand.
3 essential steps to scaling conversational AI for customer engagement
Last week
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crm
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cx
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martech
Conversational AI market valued at USD $5.8 billion in 2023 is set to reach USD $31.9 billion by 2028, revolutionising customer engagement across sectors.
UK executives see AI as key, but only 16% feel ready to lead
Last month
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digital transformation
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cx
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martech
While 92% of UK executives see AI's industry impact, only 16% feel ready to lead its adoption, risking their firm's competitive edge.
EastWest chooses Temenos SaaS to upgrade banking platform
Last month
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saas
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digital transformation
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fintech
EastWest Banking Corporation partners with Temenos to adopt a SaaS core banking platform, boosting digital transformation and operational efficiency.
Sinch named top vendor for RCS messaging in global ROCCO report
Last month
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cx
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martech
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ai
Sinch is named a Tier 1 vendor in ROCCO’s 2024 RCS Messaging Market Impact Report, praised by operators in 64 countries for technical strength and reliability.
StarHub unveils lifestyle-inspired flagship shop at Paragon
Last month
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smartphones
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cx
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martech
StarHub has launched a lifestyle-themed flagship store at Paragon, Orchard Road, offering a relaxed tech experience with exclusive offers for its 25th anniversary.
How South Africa is unlocking better customer experience for UK businesses
Last month
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digital transformation
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cx
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martech
South Africa's contact centres blend skilled agents and tech, helping UK firms enhance personalised, empathetic customer experiences amid rising digital demands.
Circles.Life offers free GPT-4.1 on app for subscribers
Last month
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digital transformation
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genai
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ai
Circles.Life now offers free, unlimited access to OpenAI's GPT-4.1 through its app for all mobile plan subscribers in Singapore, excluding data-only users.
Zyxel Networks achieves top customer ratings for firewall & VPNs
Last month
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firewalls
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vpns
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network infrastructure
Zyxel Networks secured Champion status for its firewalls and VPNs in techconsult's 2025 survey, praised for usability, reliability, and customer satisfaction.
Building trust with conversational AI: How to avoid common pitfalls
Last month
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digital transformation
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cx
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martech
Businesses must build trust in conversational AI by setting clear goals, ensuring transparency, reducing bias, and continuously improving customer interactions.
NICE & AWS join forces to deliver AI-powered customer service
Last month
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saas
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uc
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digital transformation
NICE and AWS have teamed up to offer NICE's CXone Mpower AI on AWS Marketplace, enhancing AI-driven customer service with unified, scalable cloud solutions.