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Digital Engagement Stories

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Digital Engagement stories

New Zealand essential email open rates fall to 63.6%
Marketing Technologies

New Zealand essential email open rates fall to 63.6%

Lower inbox visibility is making vital notices harder to reach New Zealanders, even as those opened are drawing more clicks.

By Mark Tarre • 4 min read • Fri, 12th Jun 2026

Global Stories

Digital Engagement stories

World Cup sites lag as fan pages load in six seconds
eCommerce

World Cup sites lag as fan pages load in six seconds

Fans are already waiting nearly six seconds for federation sites, exposing digital weaknesses that could hurt engagement and revenue at World Cup 2026.

By Sean Mitchell • 4 min read • Thu, 11th Jun 2026
Granicus launches destinations cloud for tourism bodies
Customer Relationship Management

Granicus launches destinations cloud for tourism bodies

The new platform aims to help tourism bodies prove community impact and justify investment as pressure grows to balance visitors with residents.

By Sean Mitchell • 4 min read • Thu, 14th May 2026
Backbase named Forrester leader & customer favourite
Software-as-a-Service

Backbase named Forrester leader & customer favourite

Banks seeking to cut fragmentation may see Backbase's Forrester nod as validation that its AI-native platform can unify front-office work.

By Shannon Williams • 4 min read • Wed, 29th Apr 2026
Granicus names seven digital government award winners
Smart Cities

Granicus names seven digital government award winners

Measured gains in service speed and transparency drove Granicus's awards, with councils cutting wait times, costs and phone enquiries.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 24th Apr 2026
Sinch named leader in IDC communications platform study
Customer Relationship Management

Sinch named leader in IDC communications platform study

The ranking underscores growing demand for combined messaging, voice and email tools as enterprise buyers seek one platform across channels.

By Mark Tarre • 3 min read • Mon, 20th Apr 2026
Temenos forum spotlights AI & banking modernisation
Data Protection

Temenos forum spotlights AI & banking modernisation

Banks are under pressure to modernise legacy systems and prove where AI can improve service, risk control and security at scale.

By Kaleah Salmon • 4 min read • Fri, 17th Apr 2026

Stories from Other Regions

Digital Engagement stories

Quontic links Alkami & MANTL to lift digital uptake
Digital Transformation

Quontic links Alkami & MANTL to lift digital uptake

New account holders are moving into online banking faster, with Quontic lifting immediate digital uptake to the mid-70% range after the link-up.

By Karen Joy Bacudo • 4 min read • Last month
British Triathlon launches digital overhaul with Netcompany
Customer Relationship Management

British Triathlon launches digital overhaul with Netcompany

The overhaul aims to give members simpler digital access, more relevant communications and better self-service across Great Britain’s triathlon bodies.

By Sofiah Nichole Salivio • 5 min read • Last month
Arsenal tops Premier League Instagram value ranking
Digital Engagement

Arsenal tops Premier League Instagram value ranking

The North London club generated GBP £37.7 million from Instagram in early 2026, widening the gap over rivals and boosting commercial clout.

By Sofiah Nichole Salivio • 3 min read • Last month
Lumin Digital raises USD $115 million in new capital
Software-as-a-Service

Lumin Digital raises USD $115 million in new capital

Backers including clients boosted the bank software provider's war chest to fund AI, payments and lending development as valuation hit USD $1.6 billion.

By Karen Joy Bacudo • 4 min read • Last month
Landmark's Alkami partnership lifts business banking
Digital Transformation

Landmark's Alkami partnership lifts business banking

Landmark Credit Union has turned a digital overhaul into growth, lifting business profiles above 7,800 and adding USD $150,000 in fee income.

By Karen Joy Bacudo • 4 min read • Fri, 26th Jun 2026
Why 'admin parties' should serve as a warning to marketers
Digital Transformation

Why 'admin parties' should serve as a warning to marketers

Consumers are increasingly muting and unsubscribing, forcing brands to compete with inbox fatigue and attention overload rather than rival campaigns.

By Sam Richardson • 4 min read • Wed, 3rd Jun 2026
RHS appoints Yodel Mobile to boost Grow app downloads
Digital Transformation

RHS appoints Yodel Mobile to boost Grow app downloads

The charity hopes stronger app-store visibility will draw younger gardeners and boost digital engagement beyond its gardens and shows.

By Joseph Gabriel Lagonsin • 4 min read • Mon, 25th May 2026
Alkami report shows digital banking gaps at US banks
Data Analytics

Alkami report shows digital banking gaps at US banks

High abandonment rates and thin business tools are blunting banks’ digital gains even as customer adoption of online services rises.

By Karen Joy Bacudo • 4 min read • Sat, 9th May 2026
CX is an outcome of the network beneath it
Unified Communications

CX is an outcome of the network beneath it

Customer experience fails when networks falter, with outages, latency and weak security now directly affecting trust and churn.

By Richard Hall • 5 min read • Thu, 7th May 2026
UGREEN lands first sports deal with New England Patriots
Storage

UGREEN lands first sports deal with New England Patriots

The deal gives UGREEN its first global sports platform and expands the accessory maker’s reach to NFL fans in North America, though terms were not disclosed.

By Sofiah Nichole Salivio • 4 min read • Mon, 27th Apr 2026