Employee Experience (EX) stories
Neat strengthens focus on Asia Pacific hybrid work markets
4 days ago
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hcm
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facilities management
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ex
Neat is ramping up its operations in the Asia Pacific, responding to a surge in demand for hybrid work solutions, particularly in Singapore and India.
Is it time to start measuring the return your organisation is getting from its AI investments?
Last week
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data analytics
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digital transformation
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cx
Workforce analytics technology can help you gauge the effectiveness of your initiatives and determine where your future efforts should be focused.
NICE launches AI-powered CXone Mpower SmartSpeak tool
Last week
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uc
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cx
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martech
NICE has launched CXone Mpower SmartSpeak, an AI-driven solution aiming to eliminate language barriers and enhance global communication.
OLOID secures $6m funding & new Workday partnership
Last week
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firewalls
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network security
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biometrics
OLOID has secured $6 million in Series A1 funding to enhance its identity management solutions for deskless workers and integrate with Workday.
Unisys named global leader in ISG 2024 workplace report
This month
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hcm
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cleantech
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unisys
Unisys has been named a global leader in the 2024 ISG Provider Lens Future of Work Services Report, achieving 30 leader designations across six regions.
Sovereign Cloud rebrands to AUCyber, launching AUCloud
Last month
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private cloud
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hcm
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cloud services
Sovereign Cloud has rebranded to AUCyber, launching AUCloud and AUCyber to meet Australia’s evolving digital and security needs.
NICE recognised as leader in 2024 Gartner Magic Quadrant
Last month
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uc
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cx
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martech
NICE has been named a Leader in the 2024 Gartner Magic Quadrant for Contact Centre as a Service, marking its tenth consecutive year in this position.
Freshworks launches Freddy AI Agent for service efficiency
Last month
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cx
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martech
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hcm
Freshworks has unveiled the Freddy AI Agent, designed to boost customer and employee experiences by autonomously resolving service requests in minutes.
Freshworks launches Freddy AI Agent for streamlined support
Last month
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cx
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martech
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hcm
Freshworks has launched Freddy AI Agent, an innovative tool that autonomously resolves 45% of customer queries, promising quick, no-code deployment.
RingCentral leads 2024 Gartner Magic Quadrant for UCaaS
Last month
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uc
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digital transformation
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cx
RingCentral has been named a Leader in the 2024 Gartner Magic Quadrant for UCaaS for the tenth consecutive year, showcasing exceptional innovation and reliability.
Freshworks launches Freddy AI agents for swift deployment
Last month
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uc
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digital transformation
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cx
Freshworks has launched its Freddy AI Agent, promising rapid, no-code deployment within 30 minutes, aimed at enhancing customer service for midmarket firms.
Singapore workers face trust issues but lead in AI training
Last month
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hcm
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ai ethics
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productivity
Qualtrics' 2025 report reveals workplace chaos and low employee trust in leadership in Singapore, amid growing adaptation to AI technologies.
Singapore employees experience challenges & AI advances
Last month
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hcm
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productivity
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qualtrics
Qualtrics' 2025 report reveals insights on enhancing employee experiences in Singapore, addressing challenges and highlighting the importance of workplace culture.
Chaos, trust issues and AI gaps impact employee wellbeing in AU
Last month
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hcm
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productivity
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leadership
A new Qualtrics report reveals that workplace chaos and trust issues are diminishing employee wellbeing in Australia, with only 39% of young workers planning to stay long-term.
New Zealand workplaces face challenges in employee trust
Last month
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hcm
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ai
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cleantech
Qualtrics' latest Employee Experience Trends report reveals that New Zealand workers are struggling with chaotic work environments and low leadership trust.
WorkBuzz acquires Agenda Consulting to boost NFP engagement
Last month
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hcm
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nfp
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organisational culture
WorkBuzz has acquired Agenda Consulting to enhance engagement services for global not-for-profits, combining expertise to support employee and volunteer experiences.
AI may render traditional IT helpdesks obsolete by 2027
Last month
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digital transformation
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hcm
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financial systems
Nexthink's study reveals traditional IT helpdesks may vanish by 2027, with 79% of IT workers foreseeing a major transformation driven by AI advancements.
Riverbed & Intel partner to enhance digital experiences
Last month
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hcm
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riverbed
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intel
Riverbed has partnered with Intel to launch Aternity, a solution enhancing device observability via Intel Thunderbolt and Wi-Fi technologies, set for limited release by late 2024.
Flexible working crucial for NZ office workers, survey shows
Last month
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hcm
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hybrid & remote work
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recruitment
A recent survey reveals that 45% of New Zealand office workers would reconsider their jobs if work-from-home options were reduced, highlighting a shift in workplace preferences.
Salesforce reveals five AI personas in Singapore's workforce
Last month
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martech
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hcm
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financial systems
A new Salesforce study reveals five AI personas in Singapore's workforce, highlighting how employees engage with artificial intelligence in their roles.