Employee Experience (EX) stories

8x8 enhances its Customer Experience platform with AI tools, RCS messaging, and digital wallet payments for improved, personalised user interactions.

A report reveals 42% of workplace information accessed is irrelevant, causing staff frustration and a daily three-hour loss in productivity.

New research reveals that 92% of IT leaders warn lack of employee digital readiness risks undermining $644bn Generative AI investments worldwide.

Thrive has launched the 'Wellness Era' programme, rewarding UK employees with cash and spa vouchers for improving sleep, stress, and physical activity.

Oracle has been recognised as a Leader in the 2025 Gartner Magic Quadrant for Talent Acquisition, praised for its AI-driven recruiting platforms.

KPMG is expanding its collaboration with Google Cloud to enhance AI capabilities in legal services and banking, transforming business operations across industries.

In the coming decade, AI and automation will transform IT careers, prioritising green tech and driving professionals towards pivotal roles in business strategy.

Genesys has reported that its Genesys Cloud AI drove over 10% of new business in fiscal year 2025, with annual recurring revenue reaching USD $1.9 billion.

The Department for Environment, Food and Rural Affairs has signed a five-year contract worth GBP £150m with Atos to enhance IT and sustainability services.

Infosys has partnered with LKQ Europe to transform HR operations across 18 countries with a unified platform, enhancing efficiency and employee experience.

A new ADP report reveals a shift in payroll roles towards strategic functions, driven by AI, automation, and a focus on employee satisfaction.

UK organisations are set to increase their AI investment by over 25% in 2025, driven by employee demand and recognition of AI's benefits.

Oracle has introduced new employee engagement features to its Fusion Cloud HCM platform, enhancing internal communication and event management capabilities.

Mapp has raised $13 million in funding to enhance its AI-driven marketing automation and expand its market presence, fuelled by O'Connor Capital Solutions.

Rimini Street has secured Great Place to Work certifications in multiple regions, highlighting its commitment to a positive workplace culture and employee satisfaction.

Qualtrics has teamed up with LangChain to develop customised Experience Agents on the LangGraph Platform, enhancing interactions for customers and employees.

ECI Software Solutions has been recognised as a Certified Great Place to Work for 2025 across seven countries, celebrating its seventh consecutive year in the US.

Qualtrics has launched its innovative Experience Agents, set to revolutionise customer and employee interactions with immediate, personalised responses.

As AI reshapes the business landscape, Employment Hero emphasises embedding AI into operations, urging firms to adapt or risk losing out on future success.

TeamViewer has unveiled its integration with 1E, enhancing IT operations by embedding performance insights and remote support to improve efficiency.