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Virtual IT Group launches security services in ANZ
Digital Transformation

Virtual IT Group launches security services in ANZ

Mid-market firms in Australia and New Zealand can now buy round-the-clock threat monitoring as AI adoption widens security gaps.

By Mara Sugue • 3 min read • Yesterday
Databricks AI helping telcos prevent churn, predict fraud
Digital Transformation

Databricks AI helping telcos prevent churn, predict fraud

By linking customer, network and operational data, telcos can spot churn and fraud sooner, while also speeding service and support decisions.

By David Shilovsky • 6 min read • Yesterday
Qualtrics unveils XM Data and AI Platform for 2027
Data Protection

Qualtrics unveils XM Data and AI Platform for 2027

The new system aims to help businesses cut churn and protect sales as poor customer experiences put nearly USD $3 trillion at risk.

By Sofiah Nichole Salivio • 4 min read • Last week
Zendesk names David Hall-Johnston APAC technology chief
Software-as-a-Service

Zendesk names David Hall-Johnston APAC technology chief

The appointment strengthens Zendesk's push into enterprise AI as bookings more than doubled and regional customers seek help scaling secure deployments.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Australian consumers ditch AI chats over memory gaps
Customer Relationship Management

Australian consumers ditch AI chats over memory gaps

Nearly seven in 10 Australians walk away from AI service chats when bots fail to recall earlier exchanges, a Twilio survey finds.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Prophix adds AI tools to finance platform for CFOs
Software-as-a-Service

Prophix adds AI tools to finance platform for CFOs

Finance teams could save hours on board packs as the software maker's new agent and server let AI use governed live data with audit trails.

By Karen Joy Bacudo • 4 min read • Last week
Godel joins Databricks partner programme as Bronze
Data Analytics

Godel joins Databricks partner programme as Bronze

The consultancy aims to help customers turn fragmented data estates into governed AI systems that can move from pilot projects into production.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Exclusive: ABBYY brings zero-shot document AI to Vantage
Enterprise Content Management

Exclusive: ABBYY brings zero-shot document AI to Vantage

Enterprises can now extract data from unseen document types without templates, as ABBYY rolls out zero-shot capabilities in Vantage.

By Sean Mitchell • 6 min read • Last week
Why businesses need more than technology to scale AI
Data Analytics

Why businesses need more than technology to scale AI

Only 19 per cent of enterprise AI use cases hit most or all goals, as Infosys urges firms to pair technology with data, training and governance.

By David Shilovsky • 5 min read • Last week

Stories from Other Regions

Integration stories

Ataccama open-sources Apache Ossie converter for AI trust
Data Analytics

Ataccama open-sources Apache Ossie converter for AI trust

Enterprises could soon carry data quality warnings into AI tools, as Ataccama opens its Apache Ossie converter to add trust signals to semantics.

By Sofiah Nichole Salivio • 4 min read • Yesterday
Convera & JustLogin add cross-border payroll payments
Software-as-a-Service

Convera & JustLogin add cross-border payroll payments

Businesses in Southeast Asia can now pay staff in up to 16 currencies from JustLogin, cutting payroll delays and compliance headaches.

By Karen Joy Bacudo • 4 min read • Yesterday
The AI experiment is over. Now CIOs need to prove business value
Digital Transformation

The AI experiment is over. Now CIOs need to prove business value

Most Australian CIOs are struggling to show returns from AI, with just 16 per cent confident their investments have delivered measurable value.

By Lisa Fortey • 4 min read • Yesterday
Cygnet.One unveils agentic AI for finance in Mumbai
Digital Transformation

Cygnet.One unveils agentic AI for finance in Mumbai

Banks could speed up lending and fraud checks as the firms' AI merges data, documents and records into one contextual report.

By Karen Joy Bacudo • 3 min read • Yesterday
Southeast Asia's universities are running on patchwork software. That has to change
Customer Relationship Management

Southeast Asia's universities are running on patchwork software. That has to change

Manual, disconnected systems are slowing enrolment, reporting and student support as universities across the region chase faster growth.

By Sanjay Laul • 4 min read • Yesterday
From data to delivery: How digital connectivity can change the way india moves goods
Supply Chain

From data to delivery: How digital connectivity can change the way india moves goods

Better data sharing could make supply chains more predictable for MSMEs, as India links highways, ports and warehouses with digital systems.

By Arvind Devaraj • 4 min read • Last week
HCLTech launches Pulse for mid-market AI transformation
Digital Transformation

HCLTech launches Pulse for mid-market AI transformation

Businesses struggling to turn AI pilots into measurable returns are the target of HCLTech Pulse, aimed at mid-market firms with complex tech needs.

By Sean Mitchell • 3 min read • Last week
UK firms still rely on manual finance admin, study
Digital Transformation

UK firms still rely on manual finance admin, study

Many finance teams are losing up to 39 hours a month to reconciliation and banking admin, exposing a stubborn automation gap.

By Karen Joy Bacudo • 4 min read • Last week
Kellton wins automotive lender integration platform deal
Data Analytics

Kellton wins automotive lender integration platform deal

The lender aims to cut fragmented data flows and speed future product rollouts by replacing point-to-point links with a governed integration layer.

By Karen Joy Bacudo • 3 min read • Last week