The Ultimate Guide to IT Automation
A curated Kiwi edition of TechDay news, analysis, interviews, reviews, job moves, and related resources for IT Automation.
What to know about IT Automation
IT Automation is transforming the way businesses and IT operations function by automating routine tasks, optimizing workflows, and enhancing productivity across various sectors. From cloud observability and cost optimization platforms like ManageEngine’s CloudSpend for Microsoft Azure to AI-powered customer service suites from Freshworks, automation is increasingly integral to modern IT environments.
Readers will find insights into how automation influences diverse areas such as network management, data center operations, workforce management, cybersecurity, and cloud migrations. Stories highlight trends like robotic process automation (RPA), machine learning integration, and intelligent workflows that help organizations reduce costs and improve operational efficiency.
Discover how automation addresses challenges such as managing complex hybrid cloud infrastructures, improving security response times, and driving digital transformation strategies. Whether managing IT service desks, streamlining financial processes, or adopting AI-assisted DevOps, these narratives showcase the evolving landscape of IT Automation and its practical benefits.
Explore topics including emerging automation tools, partnerships between technology vendors, and case studies that illustrate real-world applications shaping the future of IT operations. This tag offers valuable knowledge for IT professionals, business leaders, and anyone interested in how automation technologies can drive innovation and competitiveness in today’s fast-paced digital world.
Kiwi IT Automation News
Regional stories with direct local relevance
The modern MSP is a continuous improvement engine not a helpdesk
Continuous improvement, not ticket handling, is becoming the measure of value as firms expect managed services to keep pace with fast-changing IT needs.
Datacom launches AI virtual work experience module
Datacom adds a free AI workplace simulation on Forage to help students and career‑changers bridge New Zealand's widening AI skills gap.
Westcon-Comstor unveils NZ data centre Centre of Excellence
Westcon-Comstor launches a New Zealand data centre Centre of Excellence, led by Rob Purdy, to drive multi-vendor, solutions-first channel sales.
Zespri speeds NZD $70m claims with SAP automation push
Zespri taps SAP cloud to automate over NZD $70m in annual quality claims, slashing processing times and boosting consistency worldwide.
Spark NZ, HPE revamp hybrid cloud for managed services
Spark NZ taps HPE GreenLake and Morpheus to rebuild hybrid cloud, boosting automation and managed services for Kiwi enterprise clients.
One NZ speeds up network repairs with Amazon Bedrock powered AI
One NZ uses Amazon Bedrock-powered AI to speed network repairs, cutting analysis time by 80% and improving response during outages and storms.
Analyst Insights
Research and market analysis connected to IT Automation
CloudBolt launches free cloud platform for 100 resources
Equinix launches managed AI cloud connectivity service
SoftwareOne partners NinjaOne to simplify ANZ IT ops
IDC survey flags networking bottlenecks for agentic AI
Tanium named leader in IDC digital employee experience
Featured News
Expert Columns
AI is everywhere, but where's the return?
The modern MSP is a continuous improvement engine not a helpdesk
Why trust is the bottleneck for AI-driven operations
The AI risk hiding in your finance team's browser tabs
How Observability Serves as the Control Layer for AI Growth
AI proof over hype: In a market obsessed with scaling AI, smart organisations are obsessed with proof
HPE complete care service: Refocused for your AI advantage
Agentic AI and the question of equitable intelligence
AI is accelerating women's impact in tech - here's what it looks like up close
Securing the future: Simplified management, Scalable growth, and built-in compliance for K-12
Interviews
Interviews and video coverage from the network
Recent IT Automation News
Riverbed launches Network 360 with AI observability
Existing customers can access AI-driven troubleshooting without a higher base price, as Riverbed bundles new observability tools into Network 360.
Hexnode launches Synapse AI layer for IT workflows
It aims to cut manual handoffs in onboarding, access changes and incident response by linking multiple enterprise tools under one AI layer.
IT pros say password sharing is top security lapse
User behaviour remains IT's biggest vulnerability, with 65% of professionals saying password sharing is the worst security lapse.
NTT Data expands AI ops platform for Daimler Truck
Daimler Truck's manufacturing operations will get earlier warnings of IT faults as NTT Data adds AI monitoring and automation across its global infrastructure.
TeamViewer adds approved AI fixes to remote support
The new feature lets technicians approve AI-led repairs in live support sessions, aiming to speed fixes while keeping an audit trail.
NETSCOUT expands data platform to boost enterprise AI
Enterprises could cut AI costs and speed incident resolution as NETSCOUT adds packet-derived evidence to existing observability tools.
Sharon AI signs five-year Rafay deal for GPU orchestration
The arrangement gives the Australian neocloud a single control layer to manage AI infrastructure and support up to 150,000 GPUs.
Zyxel adds identity tools to Nebula cloud platform
Identity-led access, faster fault finding and simpler hardware swaps are aimed at reducing workload for overstretched IT teams and MSPs.
Red Hat names ANZ winners for APAC innovation awards
The three winners cut manual work, sped up deployments and bolstered resilience across transport, defence research and banking in Australia and New Zealand.
Red Hat sets out hybrid AI path for ANZ enterprises
Enterprises in Australia and New Zealand are being pushed to balance AI adoption with tighter control over cost, security and data sovereignty.
Microsoft 365 readiness gaps worry MSPs as AI demand grows
Only 3% of MSPs said every client tenant is Copilot-ready, despite AI governance becoming the fastest-growing request.
Nintex unifies automation & AI in platform overhaul
Organisations can now govern and deploy workflows, apps and AI together in one environment, aiming to cut rollout friction across departments.
Cisco expands Secure AI Factory with NVIDIA support
Rising demand for validated AI infrastructure is driving Cisco and NVIDIA to add rack-scale support for larger enterprise deployments.
PDQ adds ticketing integrations & Mac vulnerability tools
Support teams can now handle device context and remediation in one place as PDQ widens its Windows and macOS management tools.
Google launches AI agents for database setup & ops
Database teams could cut setup and fault-finding time as Google folds natural-language guidance into Cloud SQL, Spanner and AlloyDB tools.
Intune satisfaction rises as IT teams battle manual work
Despite high satisfaction, most IT teams still spend six to 15 hours a week on manual Intune tasks, survey findings show.
Acronis launches AI tools for managed service providers
Managed service providers are being given one environment for automation and ticket handling as Acronis seeks to reduce manual workloads and boost margins.
Tenable adds always-on AI routines to Hexa platform
Security teams could cut overnight triage and remediation work as the platform gains persistent memory and scheduled routines.
IT leaders prioritise AI over infrastructure as code
Most firms still depend on manual endpoint workflows, even as they plan to step up AI spending and struggle with slow patching and poor visibility.
Recast bundles endpoint management & patching tools
Rising vulnerability volumes are pushing IT teams to treat patching as a constant task, and not a periodic maintenance job.
