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IT service management (ITSM) Stories - Page 16

Kiwi Stories

IT service management (ITSM) stories

Interview: Ivanti 'gets serious' about Kiwi market
Cybersecurity

Interview: Ivanti 'gets serious' about Kiwi market

After opening its first NZ office and signing Duo, Ivanti's Michael Bosnar outlines his plans and the security and ITAM opportunities for resellers.

By Heather Wright • 6 min read • Fri, 8th Sep 2017
Moving from blame to predictability – Service Modelling
Cloud Services

Moving from blame to predictability – Service Modelling

Grant Scurrah's Your SMP Service Modelling offers a solution to implementation delays and inefficiencies in new IT tools and cloud migration.

By Staff Writer • 5 min read • Fri, 9th Oct 2015
Your Invite: IT Service Management Forum heads to Wellington
Digital Entertainment

Your Invite: IT Service Management Forum heads to Wellington

This year the IT Service Management Forum New Zealand chapter will be celebrating its 10th annual conference in Wellington. The event takes place May 5-7.

By Staff Writer • 3 min read • Wed, 26th Mar 2014
Need headspace to think about your IT Service Strategy?
ITSMF NZ

Need headspace to think about your IT Service Strategy?

Join the IT Service Management Forum (itSMFnz) three-day conference with Keynote presentations, speakers, workshops and social events.

By Staff Writer • 2 min read • Wed, 17th Apr 2013
What keeps CIOs awake at night?
IT service management

What keeps CIOs awake at night?

Change is a constant for Australian and New Zealand CIOs with IDC believing the role will change in response to the new IT environment.

By Staff Writer • 3 min read • Tue, 18th Sep 2012
ViFX introduces new ITSM solution to NZ market
ViFX

ViFX introduces new ITSM solution to NZ market

ViFX teams up with Cherwell to bring innovative ITSM solution to the NZ market, aiming for more user-friendly tech management.

By Donovan Jackson • 3 min read • Mon, 3rd Sep 2012

Global Stories

IT service management (ITSM) stories

IT services industry to have a 'dismal' 2020
Unified Communications

IT services industry to have a 'dismal' 2020

New research from GlobalData suggests the impact of COVID-19 and the great shift to remote working does not bode well for the industry.

By Staff Writer • 3 min read • Mon, 11th May 2020
ManageEngine expands ESM capabilities for on-premise environments
ManageEngine

ManageEngine expands ESM capabilities for on-premise environments

ManageEngine enhances ServiceDesk Plus with new capabilities, enabling departments to create individual service desks and streamline service management.

By Staff Writer • 2 min read • Thu, 10th Oct 2019
emt Distribution adds Matrix42 to cyber security portfolio
Cloud Services

emt Distribution adds Matrix42 to cyber security portfolio

emt Distribution partners with Matrix42, enhancing cyber security with advanced workspace management tools in ANZ.

By Heather Wright • 2 min read • Wed, 5th Jul 2017
YOU'RE INVITED: Fresh way to master IT service management
Customer Relationship Management

YOU'RE INVITED: Fresh way to master IT service management

They have one goal: make it easy for brands to talk to customers and easy for users to get in touch with businesses.

By Julia Gabel • 2 min read • Mon, 8th May 2017
Why stakeholder collaboration is key to your cloud success
DevOps

Why stakeholder collaboration is key to your cloud success

However, adoption of the cloud often starts with the infrastructure team and fails to bring other key teams along on the journey.

By Tim Hope • 5 min read • Fri, 21st Apr 2017
Dependency of digital infrastructure causing major IT problems
Disaster Recovery

Dependency of digital infrastructure causing major IT problems

Reliance on digital infrastructure causes major IT incidents, says report. 90% of large businesses affected. Only half have dedicated teams.

By Shannon Williams • 3 min read • Tue, 15th Dec 2015
CIOs and mobility: Stop reacting, start doing
Mobile Device Management

CIOs and mobility: Stop reacting, start doing

Organisations unsure how to approach end user computing and manage device security, says 2015 Mobile Workforce Report.

By Catherine Knowles • 3 min read • Wed, 7th Oct 2015
Is SIAM the white knight for IT service management?
IT service management

Is SIAM the white knight for IT service management?

Businesses may have been unknowingly setting up their IT Service Management (ITSM) initiatives for failure, but SIAM could be the solution.

By Shannon Williams • 2 min read • Fri, 11th Sep 2015
The Global Financial Crisis was bloody good for business – Ipswitch
Network Infrastructure

The Global Financial Crisis was bloody good for business – Ipswitch

Ipswitch thrives amidst the Global Financial Crisis, proving calamity spells opportunity for savvy tech vendors.

By Donovan Jackson • 2 min read • Tue, 5th Mar 2013
CIO? You need to get radical, dude
Supply Chain

CIO? You need to get radical, dude

CIOs urged to shake up IT service management with tools that are not just practical but fun, says ServiceNow's Fred Luddy.

By Donovan Jackson • 3 min read • Mon, 4th Feb 2013
Unisys releases cloud-based ITSM
Unisys

Unisys releases cloud-based ITSM

Unisys unveils cloud-based ITSM suite, offering remedy-as-a-service to improve IT support and cut costs for enterprises.

By Heather Wright • 1 min read • Tue, 3rd Jul 2012
Unisys disputes Fujitsu ISO 20000 claim
Unisys

Unisys disputes Fujitsu ISO 20000 claim

Fujitsu's recent claim that it's the first vendor in New Zealand to achieve ISO 20000 accreditation is wrong, says Unisys.

By Staff Writer • 4 min read • Tue, 12th Apr 2011