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Manhattan Associates stories

Manhattan Active Omni adds advanced AI to boost retail services
Unified Communications

Manhattan Active Omni adds advanced AI to boost retail services

Manhattan Associates enhances its Active Omni platform with AI to speed up customer service and support Tap to Pay via iPhone in stores across retail settings.

By Sean Mitchell • 3 min read • Thu, 3rd Jul 2025
Manhattan launches cloud tool to boost B2B order fulfilment
Digital Transformation

Manhattan launches cloud tool to boost B2B order fulfilment

Manhattan Associates unveils Enterprise Promise & Fulfill, a cloud-native tool enhancing B2B sales and order fulfilment by integrating with existing ERP systems.

By Catherine Knowles • 3 min read • Wed, 4th Jun 2025
Manhattan unveils Agentic AI to transform supply chain tasks
Digital Transformation

Manhattan unveils Agentic AI to transform supply chain tasks

Manhattan Associates launches Agentic AI and Agent Foundry to revolutionise supply chain operations with autonomous agents and customisable digital solutions.

By Jed Nykolle Harme • 3 min read • Thu, 22nd May 2025
Manhattan launches Shopify app to tackle £38B reported losses
Customer Experience

Manhattan launches Shopify app to tackle £38B reported losses

Manhattan Associates launches a connector app on Shopify, offering retailers real-time inventory, order tracking, and diverse payment options to boost omnichannel fulfilment.

By Jed Nykolle Harme • 3 min read • Thu, 22nd May 2025
Manhattan Associates named Leader in Gartner Quadrant
Data Analytics

Manhattan Associates named Leader in Gartner Quadrant

Manhattan Associates has been named a Leader in the Gartner Magic Quadrant for Transportation Management Systems for the seventh consecutive year.

By Sean Mitchell • 2 min read • Fri, 11th Apr 2025
Unified commerce benchmark reveals retail success factors
Customer Experience

Unified commerce benchmark reveals retail success factors

The 2025 Unified Commerce Benchmark reveals that only 5% of evaluated retailers excel in omnichannel strategies, with leaders enjoying lower costs and higher customer satisfaction.

By Sean Mitchell • 3 min read • Wed, 19th Mar 2025
Manhattan Associates updates platforms for retail efficiency
Digital Transformation

Manhattan Associates updates platforms for retail efficiency

Manhattan Associates has unveiled updates to its Omni and Supply Chain platforms, enhancing customer support and operational efficiency for retailers.

By Sean Mitchell • 2 min read • Wed, 12th Mar 2025
Eric Clark named CEO of Manhattan Associates as Capel retires
Supply Chain

Eric Clark named CEO of Manhattan Associates as Capel retires

Eddie Capel has retired as President and CEO of Manhattan Associates, transitioning to Executive Vice-Chairman, with Eric Clark stepping up as his successor.

By Moritz Florian • 3 min read • Fri, 21st Feb 2025
Eric Clark appointed as new CEO of Manhattan Associates
Supply Chain

Eric Clark appointed as new CEO of Manhattan Associates

Eddie Capel has stepped down as President and CEO of Manhattan Associates, with Eric Clark taking over the role to guide the company into its next chapter.

By Moritz Florian • 3 min read • Wed, 19th Feb 2025
Manhattan Associates launches Postgame Spotlight to optimise fulfillment
Marketing Technologies

Manhattan Associates launches Postgame Spotlight to optimise fulfillment

Manhattan Associates has launched Postgame Spotlight, an analytics tool that enhances inventory allocation and fulfilment performance for retailers.

By Kaleah Salmon • 2 min read • Mon, 20th Jan 2025
Four trends predicted to revolutionise retail by 2025
Data Analytics

Four trends predicted to revolutionise retail by 2025

Manhattan Associates predicts that by 2025, retail will be reshaped by trends including unified commerce, AI-driven personalisation, and sustainability efforts.

By Sean Mitchell • 2 min read • Wed, 8th Jan 2025
Study shows return policies crucial for Australian retailers
Customer Experience

Study shows return policies crucial for Australian retailers

As cost-of-living pressures rise, Australian shoppers are more selective and returns-savvy, making flexible return policies key to retail success, says a new study.

By Sean Mitchell • 3 min read • Thu, 19th Sep 2024

Stories from Other Regions

Manhattan Associates stories

Adairs saves AUD $5 million by bringing supply chain in-house
Customer Experience

Adairs saves AUD $5 million by bringing supply chain in-house

Adairs reports AUD $5 million annual savings after bringing its supply chain in-house with Manhattan SCALE, boosting efficiency and customer fulfilment.

By Melvin Hipolito • 3 min read • Wed, 18th Jun 2025
Difficult returns leads to brand abandonment - study
Gaming

Difficult returns leads to brand abandonment - study

A study by Manhattan Associates reveals that 40% of shoppers abandon brands after negative return experiences, highlighting the critical need for efficient return processes.

By Catherine Knowles • 3 min read • Mon, 3rd Feb 2025
UK consumers to return GBP £1.5 billion Christmas gifts
Supply Chain

UK consumers to return GBP £1.5 billion Christmas gifts

British consumers are set to return £1.5 billion worth of unwanted Christmas gifts this year, highlighting significant challenges for retailers' logistics.

By Catherine Knowles • 3 min read • Wed, 8th Jan 2025
Retailers prepare for 2024 holidays with early shopping trend
Supply Chain

Retailers prepare for 2024 holidays with early shopping trend

As retailers prepare for the 2024 holiday season, inflation and consumer behaviour shifts prompt early shopping, affecting inventory management strategies.

By Melania Watson • 2 min read • Thu, 21st Nov 2024
Warehouse challenges in Australia focus on tech upgrades
Robotics

Warehouse challenges in Australia focus on tech upgrades

Research by Manhattan Associates reveals 93% of Australian warehouse professionals face staffing challenges, highlighting urgent IT needs amid rising demand.

By Kaleah Salmon • 3 min read • Tue, 22nd Oct 2024
Manhattan Associates unveils AI innovations at Melbourne event
Customer Experience

Manhattan Associates unveils AI innovations at Melbourne event

Cutting-edge innovations in supply chain planning and generative AI were showcased at Manhattan Exchange in Melbourne, drawing over 200 industry reps.

By Imee Dequito • 2 min read • Fri, 30th Aug 2024