TCF / New Zealand Telecommunications Forum stories
The NZ TCF endorses move by ComCom to promote TDR dispute scheme
New Zealand Telecoms Forum welcomes Commerce Commission's push for greater access to dispute resolution scheme.
ComCom welcomes new marketing codes for the telecom industry
New marketing codes for New Zealand's telecommunications industry aim to improve transparency and help consumers choose the right broadband service.
Mobile madness: Unpacking the business and personal risks of digital mobile in Aotearoa
Should Kiwis practice better smartphone security, and are they one swipe or tap away from a colossal data breach?.
Scam Alert: Flubot malware hits New Zealand
New Zealand telecoms sector warns customers of a scam text message asking them to click on a link or download an app for delivery information.
Commerce Commission releases draft report on telco dispute scheme
The number of complaints received by the Telecommunications Dispute Resolution Scheme has grown on average by 14% year on year.
The Commerce Commission warns telcos over unclear marketing
The Commerce Commission urgently seeks views on proposed marketing principles to reduce consumer confusion about alternative technology.
NZ telco industry welcomes ComCom review into dispute resolution scheme
New Zealand telcos back Commerce Commission's review into the Telecomms Dispute Resolution Scheme, says NZ Telecommunications Forum.
Kiwis have 'world-class' broadband - TCF
New Zealand's telecommunications consumers are receiving good broadband services, according to a report from the Commerce Commission.
NZ telco industry welcomes ComCom 111 Contact Code
The telecommunications industry is committed to ensuring vulnerable customers can continue to access emergency services.
NZ telco industry's two golden rules for avoiding phone scams
New Zealanders are being urged to trust their instincts and be cautious of unexpected phone calls as part of International Fraud Awareness Week.
Telco industry urges New Zealanders to recycle unwanted mobile phones
New Zealanders are being urged to recycle their old mobile phones as part of Recycling Week NZ, supported by the Telecommunications Forum.
COVID-19 highlighted the importance of NZ's telecommunications networks -TCF
New Zealand's telecommunications networks will drive the post-COVID rebuild, says the New Zealand Telecommunications Forum.
ComCom seeks feedback on Chorus withdrawal from copper and broadband services
New Zealand's Commerce Commission is seeking feedback on a code designed to protect consumers as Chorus moves them from copper to fibre networks.
Vodafone, Spark, 2degrees condemn cell site attacks
Arson on NZ telco sites may disrupt Auckland's connectivity.
Vodafone opens Essential Connectivity Hubs during COVID-19 lockdown
Vodafone New Zealand has opened 45 stores this week to support New Zealanders with essential services during the COVID-19 lockdown period.
NZ telcos to provide essential repair services using 'no contact' model
NZ telecoms roll out 'no-contact' retail plan amid Level 4 lockdown to keep Kiwis connected.
Check your home network: Demand will congest internet during COVID-19 lockdown
NZ urged to prep home networks pre level 4 lockdown.
NZ telcos preparing to keep up with extra demand over coronavirus self isolation
New Zealand's telco industry is confident it can handle the increased demand as more people work from home amid the COVID-19 outbreak.
TCF: Telcos meeting New Zealand demand
The Commerce Commission has released its Annual Telecommunication Monitoring Report this week, and the TCF says it is welcoming the report's findings.
Home-based telcos causing most headaches for Kiwis
The New Zealand Consumer Survey reveals home-based telecoms has the highest incidence of problems, says TCF CEO.
NZ Telco Forum responds to ComCom report complaint numbers
Earlier this week, a Commerce Commission report stated that telecommunications had the most complaints of any industry - the TCF isn’t convinced.
Kiwis losing $24.7mil to scam calls every year
NZ TCF campaigns against scam calls during Fraud Awareness Week.
NZ telcos toughen their stance against scam calls and emails
NZ fights scam calls with new industry code.
NZ telco industry focussed on improving customer service
NZ telcos unite to tackle service woes, spurred by gaps highlighted in the Commerce Commission report.