NICE stories - Page 5
NICE infuses voice of customer capabilities with artificial intelligence
Mon, 28th Jun 2021
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NICE brings AI to the contact centre with Enlighten AI, enabling real-time, hyper-personalised surveys to improve customer satisfaction and reduce churn.
NICE releases an AI-powered self-service platform
Fri, 23rd Apr 2021
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NICE launches AI-powered self-service platform CXone Expert to improve customer experience and reduce frustration.
NICE inContact infuses AI into contact centre offering
Thu, 18th Mar 2021
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According to NICE inContact, the AI models are able to help guide agents at the point-of-service, boosting customer satisfaction in real time.
Seven emerging and future trends for contact centres
Thu, 18th Feb 2021
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The future of contact centres will be shaped by seven key trends including hybrid working environments and increased adoption of digital solutions.
NICE rolls out agile workforce management for distributed workforces
Thu, 18th Feb 2021
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NICE launches new agile workforce engagement management (WEM) solution to support businesses during uncertainty.
Gartner names NICE inContact a cloud contact centre Leader
Mon, 16th Nov 2020
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The company was positioned highest for Ability to Execute in the Leaders quadrant of the Gartner 2020 Magic Quadrant for Contact Centre-as-a-Service.
BayCom partners with NICE inContact to offer cloud contact centre platform in NZ
Mon, 12th Oct 2020
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BayCom Communications partners with NICE inContact to offer CXone cloud contact centre solution in New Zealand.
Managing customer experience with a work-from-anywhere workforce
Fri, 9th Oct 2020
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How can contact centres maintain customer experience with a work-from-anywhere workforce? Here are four best practices to follow.
Forrester Research highlights top cloud contact centre solution
Mon, 31st Aug 2020
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NICE inContact's CXone has been ranked top for cloud contact centre solutions by Forrester Research, excelling in current offering and strategy categories.
Securing work-from-anywhere contact centres
Thu, 20th Aug 2020
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Contact centres must address data security, control and compliance, and application security as they embrace a future of work from anywhere.
NICE inContact integrates Teams, Dynamics into contact centre suite
Thu, 28th May 2020
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Microsoft Teams is now integrated with NICE inContact CXone, which will allow contact centre agents to collaborate with others in order to close a case faster.
NICE working to certify compliance solution for Microsoft Teams
Wed, 27th May 2020
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NICE aims to certify its Trading Recording System under Microsoft's Certified for Microsoft Teams program, enhancing compliance for financial services.
10 best practices for work-from-home contact centres
Wed, 6th May 2020
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NICE outlines 10 best practices for effective work-from-home contact centres, focusing on infrastructure, tools, dynamic schedules, and AI-driven support.
NICE inContact expands access workforce engagement solution
Tue, 21st Apr 2020
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NICE inContact is offering its CXone@home solution for free for 60 days, providing workforce engagement and optimisation capabilities for remote workers.
The future of contact centres - 4 key trends identified
Tue, 13th Feb 2018
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NICE has identified four key trends to watch in 2018 in order to create or maintain a successful contact centre.
Optus inks deal with NiceInContact to ramp up customer experience
Wed, 7th Feb 2018
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Optus Business has expanded its long-standing relationship with NICE with the closing of a new, customer experience focused deal.
Cloud CX platform CXone now available in ANZ
Mon, 21st Aug 2017
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NICE's CXone, a new cloud CX platform, launches in Australia and NZ, promising enhanced customer experience through smart tech integration.
Robots VS. humans: Do businesses need robotics processing automation?
Mon, 26th Jun 2017
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Nice, an organization specializing in business efficiency, says robotics process automation can optimize workforce and reduce repetitive tasks.
Could voice biometrics in contact centres be the next hot trend?
Wed, 22nd Mar 2017
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Consumers are in favour of voice biometrics when dealing with contact centres, according to a new survey by NICE.
Is your customer experience strategy reaching expectations?
Tue, 26th Jul 2016
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Why are customer experience efforts not living up to expectations? NICE believes a lack of customer interaction visibility may be the answer.