NICE stories - Page 6
Could voice biometrics in contact centres be the next hot trend?
Wed, 22nd Mar 2017
#
crm
#
uc
#
data analytics
Consumers are in favour of voice biometrics when dealing with contact centres, according to a new survey by NICE.
Is your customer experience strategy reaching expectations?
Tue, 26th Jul 2016
#
crm
#
uc
#
data analytics
Why are customer experience efforts not living up to expectations? NICE believes a lack of customer interaction visibility may be the answer.
Cashed up and ready to conquer
Wed, 1st Jul 2009
#
uc
#
data analytics
#
martech
Agile, evolving from reseller to tech titan, sells software biz to Avaya and sets sights on global expansion, unfazed by recession.