Nuance stories
![Story image](../../../../../uploads/story/2024/05/06/preview_Anthony_Daniel_.webp)
How the evolution of AI will reshape cybersecurity
Mon, 6th May 2024
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malware
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firewalls
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phishing
From the foundations laid by Alan Turing to today's AI-mainstream force, discover how artificial intelligence is revolutionising cybersecurity, aiding defence and posing new challenges.
![Story image](../../../../../uploads/story/2024/01/03/preview_img-tayaS5RJNBkBDO3osDmAf5vq.webp)
Chief Justice anticipates significant AI impact on law
Wed, 3rd Jan 2024
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ai
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law
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nuance
Supreme Court Chief Justice, John Roberts, urges careful implementation and underscoring the irreplaceable values of human judgement.
![Story image](../../../../../uploads/story/2021/07/09/preview_GettyImages-1249219777.webp)
Customers would rather shop online than instore since lockdowns - Research shows
Fri, 9th Jul 2021
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fintechs
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online shopping
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online banking
Nuance Communications finds respondents would prefer to use apps or websites for shopping and banking over going into a physical shop or branch.
![Story image](../../../../../uploads/story/2021/04/13/preview_GettyImages-1135163264.webp)
Microsoft spends $19.7b to acquire AI software firm Nuance
Tue, 13th Apr 2021
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ai
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healthtech
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microsoft
The acquisition enables Microsoft to capitalise on Nuance’s ‘decades’ of experience in both enterprise artificial intelligence (AI) and healthcare.
![Story image](../../../../../uploads/story/2021/04/01/preview_GettyImages-1273194369.webp)
Bank Australia rolls out voice biometrics designed by Nuance
Thu, 1st Apr 2021
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uc
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biometrics
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fintechs
After a successful test rollout at the end of 2020, the bank is now offering voice-based biometric protection to all customers.
![Story image](../../../../../uploads/story/2020/06/05/preview_call_centre6.webp)
Nuance revamps AI authentication to protect seniors from fraud
Fri, 5th Jun 2020
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uc
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contact centre
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nuance
Nuance enhances Gatekeeper AI to better protect seniors from fraud, prioritising elderly callers in call centres amid rising cyber threats during COVID-19.
![Story image](../../../../../uploads/story/2020/04/17/preview_call_centre3.webp)
Nuance utilises AI to solve contact centre woes
Fri, 17th Apr 2020
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uc
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crm
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martech
Nuance has unveiled Voice-to-Agent, an AI-powered tool designed to alleviate the pressure on contact centres exacerbated by COVID-19 disruptions.
![Story image](../../../../../uploads/story/2019/10/09/preview_identity_and_access_management_5.webp)
Nuance announces updates to biometric fraud detection offering
Thu, 10th Oct 2019
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uc
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biometrics
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ai
Nuance unveils upgrades to their biometric solution, enhancing fraud detection and customer authentication with AI-driven features and cloud-native scalability.
![Story image](../../../../../uploads/story/2019/08/19/preview_GettyImages-1127091365.webp)
Nuance releases med-tech speech recognition in Aus
Tue, 20th Aug 2019
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ai
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mental health
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dragon naturally
Nuance is launching its speech recognition platform Dragon Medical One in Australia, saving clinicians time on updating records and documentation.
![Story image](../../../../../uploads/story/2019/05/20/preview_GettyImages-983456560.webp)
You only get one chance to make a first impression
Mon, 20th May 2019
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crm
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martech
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nuance
Regardless of where you come from one thing is for certain, businesses only get one chance to make a first impression.
![Story image](../../../../../uploads/story/2019/04/02/preview_ThinkstockPhotos-92036744.webp)
Avaya and Nuance to deliver an AI-enhanced customer experience
Tue, 2nd Apr 2019
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uc
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cx
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martech
Avaya integrates conversational interfaces into its contact center solutions, improving self-service automation capabilities and customer experience.
![Story image](../../../../../uploads/story/2019/03/25/preview_GettyImages-957654608.webp)
Nuance biometrics fight back against fraud
Mon, 25th Mar 2019
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uc
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biometrics
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contact centre
Nuance Communications claims its biometric technology has thwarted over USD $1 billion in fraud, as fraud attacks via contact centres rise sharply.
![Story image](../../../../../uploads/story/2019/03/07/preview_GettyImages-466197543.webp)
Nuance aims to reinvent agent AI for the contact centre
Thu, 7th Mar 2019
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uc
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ai
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contact centre
Nuance Communications unveils a new technology bundle to revamp Agent AI, merging human agents and AI for an enhanced customer experience in contact centres.
![Story image](../../../../../uploads/story/2018/07/09/preview_ThinkstockPhotos-647419748.webp)
Why voice biometrics will end the password era
Mon, 9th Jul 2018
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uc
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biometrics
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contact centre
Voice biometrics is a tried and tested security measure that more and more organisations are putting in place as more consumers ask for it.
![Story image](../../../../../uploads/story/2017/11/02/preview_aiii.webp)
Avaya announces A.I.Connect initiative to boost AI technologies for enterprise communications
Thu, 2nd Nov 2017
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uc
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ai
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contact centre
The company-led initiative brings together vendors and options to deliver AI capabilities into the contact centre and unified communication industry.
![Story image](../../../../../uploads/story/2017/09/22/preview_Untitled.webp)
Datacom recognised for implementation of IP Australia's intelligent assistant, Alex
Fri, 22nd Sep 2017
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crm
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martech
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ai
Datacom’s intelligent assistant ‘Alexa’ has scooped an award at the 4th Annual Intelligent Assistant Awards in San Francisco this week.
![Story image](../../../../../uploads/story/2017/05/17/preview_Partnership_cities.webp)
Nuance announces strategic partnership with Lexmark for NZ
Wed, 17th May 2017
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partner programmes
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printing
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lexmark
Nuance has formed a strategic partnership with Lexmark to provide document imaging solutions in New Zealand and worldwide.
![Story image](../../../../../uploads/story/2017/05/09/preview_Robot_listening.webp)
Nuance adds deep learning to enterprise speech recognition offerings
Tue, 9th May 2017
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microsoft
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nuance
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dragon
Nuance’s enterprise speech recognition solutions just got a little smarter with the addition of a next-gen speech engine, leveraging deep learning.
![Story image](../../../../../uploads/story/2017/04/03/preview_ThinkstockPhotos-488350588.webp)
ANZ Bank to roll out voice biometrics for high value transactions
Mon, 3rd Apr 2017
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uc
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biometrics
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nuance
From mid-2017, ANZ customers will be able to use their voice to transfer more than $1000 through ANZ’s mobile apps.
![Story image](../../../../../uploads/story/2017/03/16/preview_Money_flowing_from_tap.webp)
5 steps to managing printing within businesses and reducing cost
Thu, 16th Mar 2017
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document management
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ecm
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martech
Printing can be an expensive exercise - fortunately, there are a number of opportunities to reduce the costs, in some cases dramatically.