Online shopping stories

UK shoppers show stronger loyalty to stores than brands, with customer service and rewards driving loyalty, especially among those over 55 years.

Over half of UK online shoppers would avoid retailers slow to refund returns, expecting refunds within 2-3 days, survey finds.

Decathlon expands its Visio Store in France, offering free 30-minute video calls with experts for personalised advice across 10 sports categories.

New research shows 83% of Australian shoppers start purchases online, demanding personalised digital deals and AI tools amid cautious spending in 2025.

Glance has launched Glance AI, a global platform offering personalised, photorealistic, AI-curated fashion shopping via selfies and images on mobile apps.

Awareness of retail fraud surges via social media, with risks looming at USD $107bn by 2029 as consumers grow tempted and acceptance rises.

Google launches AI Mode shopping in the US, featuring smart guidance, virtual try-on for billions of clothes, and a streamlined checkout with Google Pay.

Google expands its AI search in the US with Gemini upgrade, adding advanced features like AI Mode, Deep Search, and live visual interactions.

Adyen's report reveals 36% of Canadian consumers use AI for shopping, a 44% rise, with over half open to future AI-assisted purchases.

Younger shoppers under 35 boost online sales but face more delivery issues, with 79% reporting problems versus 66% across all ages, says Descartes study.

Victor Harbor and Bathurst lead Australia in decluttering interest, while Wodonga, Newcastle, and Sunshine Coast show lowest engagement, Howards Storage World finds.

Data from birdsnest.com.au reveals dresses and jumpsuits top the return list in Australia, with a 31% rate from over 85,000 returns last year.

Cloudinary's survey reveals 93% of retailers see up to 4x better results from personalisation, boosting online and in-store customer experiences globally.

White Fox leads as Australia’s most searched fashion brand globally, with 687,220 monthly searches and millions of social media followers worldwide.

Tech entrepreneur Ashley Bailey's Dig This Deal campaign has raised GBP £255,000 to grow its AI shopping platform, expanding product listings and boosting sustainable options.

Visa has launched Intelligent Commerce, partnering with AI leaders to enable secure, AI-assisted shopping and payments tailored to user preferences.

Radware's 2025 report reveals 57% of 2024 holiday e-commerce traffic was from bots, marking a shift with AI-enhanced bots outpacing human shoppers online.

Retailers in Australia and New Zealand are adopting AI strategies, leveraging Snowflake's Data Cloud to enhance customer experiences and streamline operations.

Mastercard has unveiled a five-year strategy to innovate payment methods in Australia, tackling a surge in card fraud that nearly hit $1 billion in 2024.

Samsung Electronics has unveiled Gemini Live, a new AI feature for Galaxy S25 users, enabling real-time visual conversations through a free software update.