Online shopping stories
Ecommpay launches free pack to boost eCommerce accessibility
Last week
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cx
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martech
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api
Ecommpay has launched a free Accessibility Pack to help eCommerce merchants improve website accessibility and boost inclusivity in online shopping.
UK holidaymakers boost spending, start trips with smarter deals
Last week
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sales
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online shopping
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summer sale
Nearly 80% of UK holidaymakers boost pre-trip spending, favouring clothing and travel gear, with shoppers seeking smart deals and value for money.
YouTube drives trust, eCommerce growth in Southeast Asia
This month
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digital transformation
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martech
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commerce systems
YouTube reaches 290 million in Southeast Asia, driving trust in creators and quadrupling video commerce’s share of regional eCommerce GMV to 20%.
Australians set to spend AUD $10.5 billion in EOFY sales
This month
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payment technologies
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paypal
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online courses
Seventy-one per cent of Australians plan to shop in EOFY sales, with spending expected to hit AUD $10.5 billion amid rising cost-of-living pressures.
Glance launches AI shopping hub on Samsung phones in US
This month
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smartphones
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genai
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ai
Glance has launched a USD $200 million AI shopping hub on Samsung phones, letting 50 million US users visualise and buy outfits from their lock screen.
APAC Retailers Embrace AI Amid Shifting Consumer Preferences
This month
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digital transformation
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fintech
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martech
Over a third of APAC consumers now use AI for shopping, boosting convenience and new brand discoveries, says Adyen's 2025 report.
UK consumers value store loyalty over brands, research shows
Last month
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customer service
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branding
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online shopping
UK shoppers show stronger loyalty to stores than brands, with customer service and rewards driving loyalty, especially among those over 55 years.
Half of UK online shoppers shun retailers with slow refunds
Last month
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supply chain
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ecommerce
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customer service
Over half of UK online shoppers would avoid retailers slow to refund returns, expecting refunds within 2-3 days, survey finds.
Decathlon expands live video consultations for sports shoppers
Last month
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cx
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martech
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ar, vr & metaverse
Decathlon expands its Visio Store in France, offering free 30-minute video calls with experts for personalised advice across 10 sports categories.
Australian shoppers demand digital deals, personalisation & AI
Last month
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cx
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martech
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personalisation
New research shows 83% of Australian shoppers start purchases online, demanding personalised digital deals and AI tools amid cautious spending in 2025.
Glance unveils AI-powered shopping app for personalised style
Last month
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smartphones
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genai
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data privacy
Glance has launched Glance AI, a global platform offering personalised, photorealistic, AI-curated fashion shopping via selfies and images on mobile apps.
Retail fraud awareness rises with social media, risks USD $107bn
Last month
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ai
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ecommerce
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youtube
Awareness of retail fraud surges via social media, with risks looming at USD $107bn by 2029 as consumers grow tempted and acceptance rises.
Google unveils AI-driven shopping with virtual try-on feature
Last month
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ai
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payment technologies
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google
Google launches AI Mode shopping in the US, featuring smart guidance, virtual try-on for billions of clothes, and a streamlined checkout with Google Pay.
Google unveils expanded AI search features with Gemini upgrade
Last month
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ai
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payment technologies
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google
Google expands its AI search in the US with Gemini upgrade, adding advanced features like AI Mode, Deep Search, and live visual interactions.
AI shopping adoption in Canada grows 44% in one year
Last month
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fintech
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ai
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shopping
Adyen's report reveals 36% of Canadian consumers use AI for shopping, a 44% rise, with over half open to future AI-assisted purchases.
Young Shoppers Boost eCommerce Amid Delivery Woes
Last month
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saas
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cx
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martech
Younger shoppers under 35 boost online sales but face more delivery issues, with 79% reporting problems versus 66% across all ages, says Descartes study.
Regional towns lead Australia in decluttering enthusiasm, study finds
Last month
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online shopping
Victor Harbor and Bathurst lead Australia in decluttering interest, while Wodonga, Newcastle, and Sunshine Coast show lowest engagement, Howards Storage World finds.
Dresses & jumpsuits top returns as Aussies shop online
Last month
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cx
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martech
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online shopping
Data from birdsnest.com.au reveals dresses and jumpsuits top the return list in Australia, with a 31% rate from over 85,000 returns last year.
Retailers boost performance with personalisation & new tech
Last month
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digital transformation
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cx
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martech
Cloudinary's survey reveals 93% of retailers see up to 4x better results from personalisation, boosting online and in-store customer experiences globally.
White Fox leads Australian fashion brands in global popularity
Last month
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instagram
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online shopping
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tiktok
White Fox leads as Australia’s most searched fashion brand globally, with 687,220 monthly searches and millions of social media followers worldwide.