Online shopping stories

British consumers now spend nearly five hours a week shopping online, with 50% of purchases made digitally, says the latest AliExpress Consumer Insights Report.

Amid rising policy abuse, retailers like PrettyLittleThing tighten return rules to protect profits, sparking debate on balancing customer satisfaction and revenue.

Parcel theft claims in Australia have more than doubled, due to the surge in online shopping, a trend that intensified during the COVID-19 pandemic.

Optimise your eCommerce site for Black Friday, Cyber Monday, and Amazon Prime Day to capture shoppers and boost sales with data-driven strategies.

UK shoppers demand superior digital experiences, says Coveo's CX Industry Report. Highlighting desires for AI-powered personalization, better search results, and data transparency.

Manhattan Associates' Unified Commerce Benchmark for Specialty Retail unveils key findings from Singapore's retail sector, spotlighting leaders like Nike, Adidas, and Dior.

Coveo’s 2024 Relevance Report reveals 49% of U.K. shoppers face customer experience issues, with higher dissatisfaction among Gen Z and Millennials at 71%.

Research shows 38% of Australians plan to join EOFY sales, with 42% shopping online. The shift from tax-deductibles to electronics, and household items marks a new trend.

Australian shoppers trust Amazon far more than emerging rivals Temu and Shein, reveals a Pattern study. Only 7% vouch for Temu's product quality.

Ecommerce isn't killing physical stores; it's enhancing them. In 2023, Australians spent AUD $63.6 billion online, boosting bricks-and-mortar sales.

AliExpress's Consumer Insight Report reveals that younger Brits lead online fashion buying, with 93% shopping online, and livestream retail booming.

Miros has launched innovative AI-driven features to transform online shopping, offering tagless and wordless search, leading to significant boosts in sales and user satisfaction.

As online shopping surges, the delivery experience is becoming key. Australian retailers must meet high customer expectations to ensure lasting loyalty.

Amidst NZ's retail slump, local eCommerce platform, Buy Kiwi, champions home-grown companies, promoting local spending for national economic resilience.

Shoppers in Australia and New Zealand seek more personalised online experiences, but remain wary of artificial intelligence's role in retail, as the new commercetools study finds.

Frasers Group announces a substantial investment in a tech upgrade of its digital infrastructure for enhanced operational efficiency and the optimisation of the ecommerce experience.

Sellers' Expectations towards Marketplaces 2024 report offers insights into e-seller trends and expectations, highlighting the need for greater AI adoption.

AliExpress launches interactive livestream shopping in the UK, introducing an engaging and personalised consumer experience.

UK fintech ekko partners with customer experience provider Primis to enhance post-purchase sustainability, harnessing technology to heighten consumers' awareness of their purchasing impact on the environment.

Barracuda's 2023 threat research reveals an increase in high-severity cyber attacks targeting businesses, predominantly through business email compromise and malicious code, exacerbating concerns over network security.