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Online shopping stories

QR code scams now one in 10 threats in New Zealand
Phishing

QR code scams now one in 10 threats in New Zealand

Mobile users are most at risk as quishing has surged in New Zealand, with scammers exploiting delivery and parking prompts.

By Mark Tarre • 4 min read • Last week

Global Stories

Online shopping stories

Aramex portal gains 250,000 users as enquiries drop
Digital Transformation

Aramex portal gains 250,000 users as enquiries drop

Fewer calls about missing parcels are easing pressure on support teams as Aramex's self-service tracking portal attracts 250,000 users in six months.

By Sean Mitchell • 3 min read • Last week
Bazaarvoice joins Shopify as Certified Technology Partner
Customer Experience

Bazaarvoice joins Shopify as Certified Technology Partner

Shopify merchants will get more control over reviews, regional content and fraud checks as Bazaarvoice deepens its role in the platform.

By Sean Mitchell • 3 min read • Last week
TCS partners with Rezolve Ai on agentic commerce AI
Digital Transformation

TCS partners with Rezolve Ai on agentic commerce AI

Retailers could soon move AI shopping tools beyond pilots as TCS and Rezolve Ai pair up to deploy agentic commerce at scale.

By Sean Mitchell • 4 min read • Last week
L'Oréal opens 2026 Big Bang beauty tech applications
Data Analytics

L'Oréal opens 2026 Big Bang beauty tech applications

Startups across 35 markets can win funded pilots with L'Oréal as beauty brands seek AI, creator and circular-economy tools.

By Sean Mitchell • 5 min read • Last week
Consumer use of generative AI rises to 73%, survey finds
Data Analytics

Consumer use of generative AI rises to 73%, survey finds

Worries over accuracy and human skills are tempering the rapid rise in personal use of generative AI, despite wider adoption across five markets.

By Joseph Gabriel Lagonsin • 4 min read • This month
Asendia & SingPost forge cross-border eCommerce tie-up
Marketing Technologies

Asendia & SingPost forge cross-border eCommerce tie-up

Merchants will get broader parcel routes as new EU import rules and US de minimis changes prompt Asendia and SingPost to offer duty-paid shipping.

By Sofiah Nichole Salivio • 4 min read • This month
Gigs makes APAC splash with promising ShopBack partnership
Fintech

Gigs makes APAC splash with promising ShopBack partnership

ShopBack users could soon get easier access to travel connectivity and local mobile plans as Gigs tests its expansion in Asia.

By David Shilovsky • 3 min read • This month

Stories from Other Regions

Online shopping stories

Why Australian eCommerce stores are losing revenue to competitors with weaker products but stronger backlinks
Unified Communications

Why Australian eCommerce stores are losing revenue to competitors with weaker products but stronger backlinks

Lower organic visibility is sending Australian eCommerce shoppers to pricier rivals, as Google rewards authority from credible backlinks over product quality.

By Dominic Vivarini • 5 min read • Last week
UK shoppers wary of AI product images, survey finds
Digital Transformation

UK shoppers wary of AI product images, survey finds

Trust in online retail is at risk, with 72% of UK shoppers worried AI-generated product recommendations could mislead them.

By Sofiah Nichole Salivio • 4 min read • Last week
Amazon June Prime Day set for record USD $27.6 billion
eCommerce

Amazon June Prime Day set for record USD $27.6 billion

A June timing shift and stronger competition in Britain may temper gains, even as the event is tipped to deliver USD $27.6 billion in US sales.

By Mark Tarre • 4 min read • Last week
Loyalty schemes shape repeat buying, study finds
Customer Experience

Loyalty schemes shape repeat buying, study finds

US shoppers are making loyalty programmes part of weekly spending, with 91% saying they influence whether they buy again.

By Sean Mitchell • 4 min read • Last week
Gen Z serial returners rise as retailers tighten rules
Customer Experience

Gen Z serial returners rise as retailers tighten rules

Retailers are losing their grip on returns as more young shoppers shrug off fees and suspensions, a survey shows.

By Sean Mitchell • 4 min read • Last week
Southeast Asia eCommerce set for strong growth by 2029
Digital Transformation

Southeast Asia eCommerce set for strong growth by 2029

Digital payments are set to dominate regional online shopping by 2029 as the market races towards USD $289.8 billion, a study says.

By Mark Tarre • 4 min read • Last week
Address data is the retail superpower
Customer Relationship Management

Address data is the retail superpower

Cleaner address records can cut failed deliveries, trim costs and lift conversions as retailers chase faster, more reliable eCommerce fulfilment.

By Greg Brown • 5 min read • Last week
UK shoppers prefer humans to AI for complex retail issues
Digital Transformation

UK shoppers prefer humans to AI for complex retail issues

Trust still trumps speed for refunds and complaints, with 90% of UK shoppers preferring human help on complex retail issues.

By Sofiah Nichole Salivio • 4 min read • Last week
Scam losses more than double as fraud hits consumers
Fintech

Scam losses more than double as fraud hits consumers

More consumers are losing larger sums to fraud as fake invoice and investment scams drive the biggest financial harm, F-Secure says.

By Sofiah Nichole Salivio • 4 min read • Last week