Online shopping stories - Page 8
New late-stage order cancellation to improve customer service
Fri, 17th Jun 2022
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crm
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uc
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martech
Manhattan Associates launches late-stage cancellation service to prevent unwanted shipments and costly returns in online retail.
Retailers amongst most targeted by cybercriminals
Thu, 2nd Jun 2022
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cybersecurity
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online shopping
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sekuro
While online shopping has opened up a new world of convenience, it has meant retailers have increasingly become targets of cyber attacks and scammers.
Digital commerce fraud: What it is and how to stop it
Tue, 31st May 2022
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ecommerce
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online shopping
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online fraud
Australia and New Zealand experience a surge in eCommerce sales, but face the challenge of rising online fraud.
Online shopping up 31% this quarter - NZ Post report
Tue, 31st May 2022
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ecommerce
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online shopping
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new zealand post
Online shopping spending in New Zealand for Q1 2022 is up 31% YoY and a whopping 86% YoY, according to the NZ Post eCommerce Spotlight report.
Research unveils precarious customer loyalty for retailers
Wed, 18th May 2022
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crm
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data analytics
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cx
New research has found customers are reassessing established brand loyalties as their priorities and behaviours shift.
ANZ shoppers plan to spend less, be more selective
Fri, 22nd Apr 2022
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bnpl
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bigcommerce
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online shopping
For retailers, 2022 is set to be a year of introspection as shoppers across Australia and New Zealand indicate they plan to spend less.
Pinterest partners with WooCommerce and launches app
Tue, 19th Apr 2022
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apps
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pinterest
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online shopping
The new app gives businesses of all sizes the power to turn their product catalogues into shoppable product pins on Pinterest.
Aussies vote on the toughest jobs in online shopping
Fri, 8th Apr 2022
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crm
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martech
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ecommerce
Shoppers have revealed how much, or how little, they know about what goes into the online shopping process in a new survey by CouriersPlease.
Online retail still the chosen method for Australian consumers
Fri, 25th Mar 2022
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supply chain & logistics
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online shopping
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inventory management systems
According to a new report from Manhattan Associates, a significant shift to online retail is still very much apparent among Australian consumers.
Shouldering the responsibility of payment security
Fri, 18th Mar 2022
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edutech
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email security
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cybersecurity
Digital payments have become second nature for shoppers, but scammers are taking advantage. How can the industry fight back?.
Increase in cyber attacks driven by online holiday shopping
Fri, 18th Mar 2022
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cybersecurity
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online shopping
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akamai
Attackers increase the volume of attacks, including scraping data, draining customer accounts, damaging site functionality and holding encrypted data ransom.
NZ’s eCommerce market set to grow as demand for alternative payment methods increases
Mon, 14th Mar 2022
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bnpl
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ecommerce
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online shopping
New Zealand’s eCommerce market set to grow 38% by 2025, with demand increasing for alternative payment methods.
Canstar awards Mighty Ape for Most Satisfied Customers
Wed, 9th Mar 2022
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awards
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online shopping
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canstar blue
Canstar has announced that the results of its survey for Most Satisfied Customers in the Online Retailers category reveal Mighty Ape as the winner.
Fighting smart against policy abuse in online retail
Tue, 1st Mar 2022
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bnpl
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ecommerce
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customers
The trouble with policy abuse, compared to conventional fraud, is that policy abusers are not necessarily cybercriminals who are hiding their identity.
Orders with multiple shipments causing customer dissatisfaction
Mon, 21st Feb 2022
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crm
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martech
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supply chain & logistics
76% of Australian shoppers indicate that they have experienced unusual delays in receiving goods they ordered online in the last three months.
Nexcess integrates with HubSpot to serve growing online businesses
Thu, 3rd Feb 2022
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data analytics
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martech
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cdp
Nexcess integrates with HubSpot CRM platform, offering cloud hosting and marketing capabilities for online brands.www.nextplatform.com.
Five eCommerce trends that will affect all online sellers in 2022
Wed, 12th Jan 2022
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ecommerce
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online shopping
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covid-19
eCommerce experts Optiseller unveil 5 trends that will impact online sellers in 2022, including increased online sales and the rise of mobile shopping.
One-stop eCommerce live streaming solution boosting business
Wed, 29th Dec 2021
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digital entertainment
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ecommerce
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video
A new live-streaming solution is helping boost eCommerce sales, according to Agora, a real-time engagement platform.
New online shopping platform allows shoppers to get others to pay for their items
Mon, 27th Dec 2021
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fintech
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martech
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commerce systems
New fintech startup YouPay offers a unique online shopping option where you pick what items you want from over 250 retailers and get someone else to pay.
Great expectations: Kiwi consumers may be let down over Christmas
Fri, 17th Dec 2021
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supply chain & logistics
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ecommerce
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christmas
Kiwis' expectations for quick and free delivery may be challenged by Christmas delays, according to a study by HERE technologies.