Retail stories

A survey finds 65% of UK business leaders rank AI as vital as water and energy, with 93% urging swift adoption alongside calls for thoughtful oversight.

BGF invests in UK-based PMC to accelerate global expansion and enhance its digital engineering and managed services across retail and commerce sectors.

Adairs reports AUD $5 million annual savings after bringing its supply chain in-house with Manhattan SCALE, boosting efficiency and customer fulfilment.

Puma has partnered with Adyen to unify payment systems across Asia Pacific stores and events, boosting efficiency and delivering a seamless customer experience.

Four former leaders from Sky, Barclays, Deloitte and KFC join UK advisory firm Beyond the Blueprint to boost growth amid tech and economic changes.

In 2025, AI will revolutionise customer experience, with 86% of US consumers recognising its value and a shift towards faster, digital-first service.

AI agents will transform retail loyalty by acting as personal concierges, optimising offers, and demanding trust and transparency in shopping experiences.

GreyOrange partners with LogiQ-On to distribute its AI-driven gStore retail platform across Australia and New Zealand, enhancing inventory and store operations.

Blue Yonder has won Snowflake’s 2025 Retail & Consumer Goods Data Cloud Product Partner of the Year award for its AI-driven supply chain innovations.

Australian and New Zealand grocers are set to boost profits and engagement by adopting AI-driven personalisation and loyalty strategies in 2025/2026.

Payment outages in the UK cost retail and hospitality sectors GBP £1.6 billion annually, with over five major disruptions each year impacting customer spending.

Despite fewer shoppers marking Father's Day, UK spending on gifts is set to reach GBP £1.12 billion in 2025, driven by inflation and rising prices.

Dentsu has integrated in-store eye-tracking data from Co-op Media Network into its tool, enhancing media planning with real-world retail attention insights.

Ventrica has launched Ventrica Digital with a GBP £4.2 million investment to enhance customer experience using Zendesk’s platform and services over three years.

Retailers must harness data-driven agility and real-time inventory visibility to navigate U.S. tariffs and economic uncertainty while staying profitable.

Celonis and Peech have launched an app to help retailers cut perishable waste and losses, boosting revenue and improving price markdown compliance.

JLL has launched the AI-powered Property Assistant to enhance property performance and boost financial returns across retail, industrial and office sectors.

Nearly 700 global supply chain leaders prioritise AI and new tech investments to boost resilience, efficiency, and sustainability over the next three years.

Paragon has acquired UK-based Service Graphics, enhancing its marketing services with brand activations, large format displays, and on-demand print expertise.

Over a third of APAC consumers now use AI for shopping, boosting convenience and new brand discoveries, says Adyen's 2025 report.