ServiceNow stories

Singaporeans have spent a staggering 40 million hours on hold for customer service, as revealed by a ServiceNow report highlighting ongoing service challenges.

The UK's recent Spring Statement has sparked enthusiasm among tech leaders, who back the Chancellor's GBP £3.25 billion investment in AI for public service efficiency.

Technology leaders have praised the Chancellor's Spring Statement, urging for investment in AI and automation to unlock £45 billion in public sector savings.

NVIDIA has unveiled its open Llama Nemotron family of AI models, optimised for advanced decision-making and collaboration, enhancing operational efficiency for enterprises.

LogicMonitor has partnered with Amazon Web Services to enhance cloud migration for global enterprises, offering a hybrid observability platform that strengthens VMware transitions.

Adobe has unveiled the Experience Platform Agent Orchestrator, a new tool aimed at enhancing AI integration for businesses' marketing and customer experiences.

Experts respond positively to the UK Government's move to integrate artificial intelligence into the civil service, highlighting the need for effective governance and quality data.

UK tech leaders have welcomed the Prime Minister's pledge to reshape the state, underscoring AI's vital role in boosting public service efficiency.

ServiceNow has launched its Yokohama platform, introducing AI-driven enhancements to boost automation and observability, promising increased efficiency for enterprises.

iManage reports a stellar 42% growth in annual recurring revenue and adds 305 new clients, bolstered by innovations and cloud expansion in 2024.

A report reveals New Zealanders spent 24 million hours on hold for customer service in 2024, with two-thirds considering switching providers due to delays.

Atlanta-based Charter Global is spotlighted for its customised technology solutions, enhancing efficiency and driving digital transformation across various sectors.

New Relic has unveiled innovative AI enhancements to its Intelligent Observability offerings, aiming to elevate business and IT operations for enterprises worldwide.

The AI Summit in Paris brought industry leaders together to discuss ethical AI implementation, highlighting the urgent need for responsible strategies to harness its potential.

Swimlane has unveiled its new Vulnerability Response Management solution, aimed at enhancing risk reduction and compliance for security teams in enterprises and MSSPs.

Matt Quinn, Chief Technology Officer at Tanium, champions the transformative potential of autonomous endpoint management, promising efficiency and cost savings for IT teams.

Varonis Systems has expanded its data security offerings to include ServiceNow, enhancing protection against cyber threats for critical business data.

Extreme Networks has unveiled Extreme Platform ONE, a new AI-powered technology platform aimed at simplifying networking and security operations for enterprises.

Zendesk has appointed Mitch Young as Senior Vice President for Asia Pacific, tasked with driving the company's growth in key markets like Australia and India.

DXC Technology and ServiceNow have unveiled a new Centre of Excellence to boost global adoption of generative AI solutions for businesses.