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Global Stories

Alleged Ticketmaster data breach tied to Snowflake security flaw
Storage

Alleged Ticketmaster data breach tied to Snowflake security flaw

Ticketmaster may have suffered a data breach after BreachForums' relaunch, say reports. Experts urge vigilance but caution against premature conclusions.

By Catherine Knowles • 3 min read • Tue, 18th Jun 2024
Genesys reports $1.5 billion in revenue with 40% growth
Unified Communications

Genesys reports $1.5 billion in revenue with 40% growth

Genesys reports a stellar Q1 FY2025 with annual recurring revenue surpassing USD$1.5 billion, driven by demand for its AI-powered Genesys Cloud platform.

By Shannon Williams • 3 min read • Thu, 13th Jun 2024
Snowflake breaches reveal need for stronger SaaS security measures
Software-as-a-Service

Snowflake breaches reveal need for stronger SaaS security measures

Recent breaches at Snowflake reveal critical gaps in customer security practices, emphasising the urgent need for comprehensive two-factor authentication and stricter controls in SaaS applications.

By Kaleah Salmon • 4 min read • Thu, 13th Jun 2024
SquareX on the importance of disposable browsers in security
AI Security

SquareX on the importance of disposable browsers in security

SquareX revolutionises web security with disposable browsers to protect enterprises from online threats, utilising AI and seamless integration to enhance visibility and protection.

By Sean Mitchell • 4 min read • Tue, 11th Jun 2024
NVIDIA unveils ACE AI microservices for digital human creation
Gaming

NVIDIA unveils ACE AI microservices for digital human creation

NVIDIA launches ACE generative AI microservices, poised to revolutionise digital human creation for sectors ranging from gaming to healthcare.

By Sean Mitchell • 3 min read • Tue, 11th Jun 2024
Clari appoints Claire Darling as new CMO to drive growth
Marketing Technologies

Clari appoints Claire Darling as new CMO to drive growth

Clari appoints Claire Darling as new CMO; leveraging her expertise to drive growth and solidify its position as a leader in AI-powered revenue technology.

By Imee Dequito • 2 min read • Mon, 10th Jun 2024
NVIDIA explains how NIMs will revolutionise generative AI deployment
Unified Communications

NVIDIA explains how NIMs will revolutionise generative AI deployment

At COMPUTEX 2024, NVIDIA CEO Jensen Huang has unveiled more details of the development building blocks they're calling NVIDIA NIMs.

By Sean Mitchell • 4 min read • Tue, 4th Jun 2024
Tanium & ServiceNow launch new IT & security solutions
Cybersecurity

Tanium & ServiceNow launch new IT & security solutions

Tanium teams up with ServiceNow to launch transformative IT and security solutions, enhancing real-time data management and reducing risks for enterprises.

By Sean Mitchell • 3 min read • Tue, 14th May 2024
Genesys & ServiceNow join forces to revolutionise customer service
Unified Communications

Genesys & ServiceNow join forces to revolutionise customer service

AI players, Genesys and ServiceNow announce a strategic partnership to deliver a unified customer service solution, enhancing experience orchestration and business transformation.

By Kaleah Salmon • 3 min read • Tue, 14th May 2024
ServiceNow commits to value creation with GenAI at Knowledge 2024
Unified Communications

ServiceNow commits to value creation with GenAI at Knowledge 2024

ServiceNow demonstrated its commitment to leading digital transformation at the Knowledge 2024 conference, unveiling expanded generative AI capabilities, new partnerships and purpose-focused solutions for manufacturing.

By Catherine Knowles • 3 min read • Tue, 14th May 2024
ServiceNow & Microsoft to enhance workflow with integrated AI capabilities
Unified Communications

ServiceNow & Microsoft to enhance workflow with integrated AI capabilities

ServiceNow is furthering its strategic alliance with Microsoft to integrate AI systems, increasing workplace efficiency and employee flexibility. This follows impressive Q1 results from ServiceNow.

By Sean Mitchell • 3 min read • Thu, 9th May 2024
ServiceNow appoints Damian Stirrett as UK & Ireland Group VP
IT Automation

ServiceNow appoints Damian Stirrett as UK & Ireland Group VP

ServiceNow has named Damian Stirrett as the new Group Vice President and General Manager for their UK and Ireland operations, boosting their digital growth strategy across Europe.

By Imee Dequito • 3 min read • Wed, 8th May 2024
New Zealanders spent 22 million hours on hold in 2023
Artificial Intelligence

New Zealanders spent 22 million hours on hold in 2023

Kiwis wasted 22 million hours on hold for customer service in 2023, with standoffish service and high hold times causing 95% to shift their spending behaviour.

By Shannon Williams • 3 min read • Tue, 7th May 2024
ServiceNow bolsters leadership in Australia & New Zealand
Digital Transformation

ServiceNow bolsters leadership in Australia & New Zealand

ServiceNow fortifies its leadership in Australia and New Zealand as it welcomes esteemed IT professionals Barry Dietrich and David Thodey AO, aimed at promoting customer success and enhancing company culture.

By Imee Dequito • 3 min read • Fri, 3rd May 2024
The remote desktop tools most targeted by attackers in the last year
Malware

The remote desktop tools most targeted by attackers in the last year

Virtual Network Computing (VNC) was the most targeted remote desktop tool in the past year, clouds over a new Barracuda data report.

By Jonathan Tanner • 8 min read • Thu, 2nd May 2024
ServiceNow impresses with strong Q1 2024 financial results
Digital Transformation

ServiceNow impresses with strong Q1 2024 financial results

ServiceNow reports remarkable Q1 2024 results, exceeding expectations in all main and profit-related metrics and showcasing its digital transformation prowess.

By Kaleah Salmon • 3 min read • Wed, 1st May 2024

Stories from Other Regions

Kinetic IT acclaimed as leader in ServiceNow proficiency by ISG survey
Digital Transformation

Kinetic IT acclaimed as leader in ServiceNow proficiency by ISG survey

Kinetic IT once again stands out as a leader in ServiceNow proficiency in digital transformation, as confirmed by the latest ISG Provider Lens findings, highlighting its nationwide expertise in delivering advanced service integration.

By Kaleah Salmon • 3 min read • Wed, 8th May 2024
RingCentral launches AI-powered contact centre RingCX in Australia
Unified Communications

RingCentral launches AI-powered contact centre RingCX in Australia

RingCentral's AI-driven contact centre RingCX sees Australian launch, promising tailored solutions across all business sizes, with a focus on enhanced customer service via omnichannel and integrated capabilities.

By Catherine Knowles • 3 min read • Fri, 3rd May 2024