ServiceNow stories - Page 3

Kiwis wasted 22 million hours on hold for customer service in 2023, with standoffish service and high hold times causing 95% to shift their spending behaviour.

ServiceNow fortifies its leadership in Australia and New Zealand as it welcomes esteemed IT professionals Barry Dietrich and David Thodey AO, aimed at promoting customer success and enhancing company culture.

RingCentral's AI-driven contact centre RingCX sees Australian launch, promising tailored solutions across all business sizes, with a focus on enhanced customer service via omnichannel and integrated capabilities.

Virtual Network Computing (VNC) was the most targeted remote desktop tool in the past year, clouds over a new Barracuda data report.

ServiceNow reports remarkable Q1 2024 results, exceeding expectations in all main and profit-related metrics and showcasing its digital transformation prowess.

A report by ServiceNow finds cost as the primary driver of UK consumer brand loyalty, with 67% being less brand loyal than two years ago.

BackBox introduces Network Configuration Management to its platform, enhancing automation features to boost performance, security and efficiency, in harmony with Gartner's standard requirements.

SecurityBridge, a foremost SAP security provider, has unveiled version 6.26 of its platform, introducing robust features to boost SAP security across global enterprises and setting new standards in the industry.

ServiceNow unveils its latest platform release, Washington D.C., packed with innovative features and enhancements to revolutionise enterprise workflows.

ServiceNow acquires 4Industry and EY's Smart Daily Management application to boost its operational technology capabilities, promoting efficiency and heightening experiences for connected workers.

NVIDIA unveils an extensive array of enterprise-grade generative AI microservices, allowing businesses to develop and distribute custom applications while retaining full intellectual property ownership.

iManage, a London-based cloud services company, records impressive growth in 2023 with the addition of over 300 new customers and a 36% jump in annual recurring revenue.

Claroty has raised $100m in strategic growth financing to bolster its leadership in critical infrastructure cybersecurity and fuel global expansion.

James McCready, having held impressive roles in high-profile tech firms, takes up the mantle as Dynatrace's VP of Asia Pacific and Japan, tasked with driving growth and producing innovative solutions.

Tech giants ServiceNow, Hugging Face and NVIDIA unveil StarCoder2, a family of open-access large language models, enhancing code generation performance and developer productivity.

Riverbed expands its AI-driven automation capabilities, enhancing IT service desk efficiency with features aimed at incident prevention, faster resolution times, and improved user experience visibility.

Semperis researchers have identified a potential new threat called Silver SAML that exploits SAML to attack from cloud identity providers such as Entra ID, potentially endangering applications like Salesforce or ServiceNow.

ServiceNow and NVIDIA have teamed up to deliver GenAI-powered solutions designed to boost telecoms management.

Kandji, acclaimed for Apple device management, is integrating with ServiceNow, enhancing commercial Apple device handling via real-time data syncing and streamlined workflows.

Apple device management and security platform Kandji teams up with ServiceNow to streamline Apple fleet data management.