Services stories
ETSI forms new committee to advance data-driven standards
5 days ago
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uc
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network infrastructure
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iot
ETSI has unveiled a new Technical Committee on Data Solutions to enhance data-driven technologies and develop industry standards across multiple sectors.
AlayaCare launches AI-powered Client Intelligence Suite
Last week
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data analytics
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digital transformation
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risk & compliance
AlayaCare launches its Client Intelligence Suite in Australia, leveraging AI to predict risks in home care, enhancing service delivery amid sector changes.
BT urges CNI to switch from copper to digital by 2025
Last month
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network infrastructure
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digital transformation
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cleantech
BT is calling on UK's Critical National Infrastructure providers to shift from outdated analogue systems to digital by December 2025 to safeguard essential services.
Medallia reveals experience management trends for 2025
Thu, 26th Dec 2024
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data analytics
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cx
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martech
Medallia predicts that 2025 will see hyper-personalisation, employee empowerment, and AI transforming customer engagement strategies.
Global wage inflation for IT TSPs set to improve in 2025
Thu, 26th Dec 2024
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financial systems
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leadership
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inflation
Service Leadership's latest report forecasts significant improvements in wage inflation for IT solution providers in 2025, following a stagnant 2023.
Adobe report: Australian digital services could save $12 billion
Thu, 28th Nov 2024
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digital transformation
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cx
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martech
Adobe's 2024 Digital Government Index highlights that enhancing digital services could save Australia $12 billion and improve access for citizens.
Australian councils urged to enhance digital services
Tue, 26th Nov 2024
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saas
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digital transformation
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council
A new report reveals Australian councils are struggling to meet digital service demands amid growing community expectations for streamlined access.
Ciphr expands with acquisition of employee benefits firm Avantus
Fri, 22nd Nov 2024
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martech
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hcm
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personalisation
Ciphr has acquired Avantus to enhance its services with employee benefits, marking its third acquisition in 18 months to boost HCM offerings.
Zellis recognised as leader in NelsonHall payroll assessment
Fri, 15th Nov 2024
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partner programmes
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customers
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leadership
Zellis has been named a leader in Digital Payroll and Extended Services Capability in the 2024 NelsonHall Payroll Services NEAT Assessment.
AI transforms Australian accounting with 99.6% adoption
Thu, 17th Oct 2024
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digital transformation
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blockchain
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financial systems
New research reveals 79% of Australian accountants see outsourcing as essential for growth, while 99.6% have embraced AI in their practices.
Open ECX expands team as business grows across sectors
Fri, 11th Oct 2024
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saas
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physical security
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erp
Open ECX expands into new sectors, creating multiple roles as it seeks to enhance services for its growing clientele across various industries.
Six common causes of major software outages
Thu, 3rd Oct 2024
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firewalls
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ddos
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ransomware
Understanding the top six causes of software outages, from bugs to spikes in demand, is key for organisations to enhance service reliability.
Nebula & Verkada unite for global security & sustainability
Wed, 18th Sep 2024
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firewalls
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devops
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data analytics
Nebula Global Services has become a Global Premier Services Partner with Verkada, aiming to revolutionise global safety and security by merging advanced technologies with robust services.
One Nexus unveils DRIVE, enhancing OEM & dealership services
Tue, 17th Sep 2024
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cx
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martech
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financial systems
One Nexus Group launches One Nexus DRIVE, aimed at improving dealership services and customer loyalty with its dual SaaS and Operations segments.
Cyber-attack on Transport for London raises urgent cybersecurity concerns
Wed, 11th Sep 2024
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risk & compliance
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cybersecurity
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trend micro
A cyber-attack on Transport for London has raised serious security concerns. Experts warn of data risks and call for thorough post-incident assessments.
Progress to acquire ShareFile from Cloud Software for $875m
Tue, 10th Sep 2024
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cx
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martech
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ai
Progress to acquire ShareFile from Cloud Software Group for $875 million, enhancing its AI-powered collaboration services. Deal to close by 30 Nov 2024.
Australian cyber security giants CSO Group & xAmplify merge
Tue, 10th Sep 2024
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ai
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government
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leadership
Australian cyber security firm CSO Group and AI integrator xAmplify have merged to form MARQ1, set to be Australia's largest home-grown cyber and AI services group.
Open Union partners with L2X Networks for advanced networking
Thu, 5th Sep 2024
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firewalls
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network infrastructure
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network security
Sydney's Open Union partners with L2X Networks to boost open network systems across Asia Pacific, enhancing performance and cutting costs for enterprises.
GoCardless enhances with acquisition of Nuapay from EML Payments
Wed, 4th Sep 2024
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gaming
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digital entertainment
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insurance
GoCardless enhances its services by acquiring Nuapay, positioning itself as a full-service bank payment provider and expanding into new sectors, including payroll and financial services.
Pulsant to enhance user experience across UK data centres
Fri, 30th Aug 2024
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cx
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martech
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cleantech
Pulsant launches a nationwide initiative to enhance client experience across its platformEDGE sites, following positive feedback from a Croydon data centre redesign.