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Shared services stories

DXC & Servicenow launch agentic AI internal testbed
Digital Transformation

DXC & Servicenow launch agentic AI internal testbed

The rollout will let DXC test agentic AI across its back office before packaging proven workflows for clients in multivendor environments.

By Sean Mitchell • 4 min read • Last month
Garney adopts Hyland for SAP SuccessFactors in HR shift
Document Management

Garney adopts Hyland for SAP SuccessFactors in HR shift

HR teams at Garney will get direct access to employee records in SAP SuccessFactors, cutting manual handling as the builder modernises records management.

By Sean Mitchell • 3 min read • Wed, 1st Apr 2026
Finastra forms central AI hub & hires senior leader
Digital Transformation

Finastra forms central AI hub & hires senior leader

Finastra launches a central AI hub and names Chris McClellen as group head, boosting hiring in Atlanta and India to scale its initiatives.

By Sofiah Nichole Salivio • 3 min read • Wed, 18th Mar 2026
OptiValue Tek, SFJ join forces on AI-led enterprise revamp
Data Analytics

OptiValue Tek, SFJ join forces on AI-led enterprise revamp

OptiValue Tek and SFJ Business Solutions forge alliance to drive AI-led legacy modernisation and agentic enterprise transformation worldwide.

By Kaleah Salmon • 4 min read • Mon, 9th Mar 2026
Three stages of CFO e-invoicing denial
Digital Transformation

Three stages of CFO e-invoicing denial

As Europe's strict e-invoicing rules bite, UK CFOs risk costly denial unless they treat compliance as core digital infrastructure.

By Matt Hammond • 4 min read • Sat, 7th Mar 2026
Vistra & G-P launch unified path for global hiring
Customer Experience

Vistra & G-P launch unified path for global hiring

Vistra and G-P unveil a single-contract route to shift firms smoothly from EOR hiring to fully fledged entities in overseas markets.

By Karen Joy Bacudo • 4 min read • Thu, 5th Mar 2026
TMF boosts margins by GBP £32m with Enate platform
Digital Transformation

TMF boosts margins by GBP £32m with Enate platform

TMF reports GBP £32 million margin boost after deploying Enate's orchestration platform to streamline services and expand automation.

By Karen Joy Bacudo • 3 min read • Wed, 25th Feb 2026
Finance AI stuck in risky mid-maturity 'AI middle'
Manufacturing

Finance AI stuck in risky mid-maturity 'AI middle'

Finance leaders warn of a risky 'AI middle' as many firms stall between pilots and governed, audit-ready use of automation in core workflows.

By Karen Joy Bacudo • 4 min read • Fri, 20th Feb 2026

Stories from Other Regions

Shared services stories

Standard Chartered opens Global Fusion Centre in Malaysia
Data Protection

Standard Chartered opens Global Fusion Centre in Malaysia

The new Kuala Lumpur centre is set to bolster resilience and speed up real-time responses across the bank’s network in over 50 markets.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Building stronger foundations for the future of retail
Firewalls

Building stronger foundations for the future of retail

Rising costs and demand for real-time services are pushing retailers to standardise networks, as patchwork systems slow expansion and raise risk.

By Laurence Malthouse • 6 min read • Last month
DayOne to invest GBP £28 billion in Malaysia by 2026
Hyperscale

DayOne to invest GBP £28 billion in Malaysia by 2026

The expansion will make Malaysia DayOne's biggest global base, adding thousands of jobs as demand for cloud and AI capacity rises.

By Kaleah Salmon • 4 min read • Last month
Lush UK cuts invoice processing time with Quadient
Digital Transformation

Lush UK cuts invoice processing time with Quadient

Finance staff at Lush UK now process more than 4,000 supplier invoices a month faster after automating accounts payable with Quadient and Xero.

By Sean Mitchell • 3 min read • Tue, 31st Mar 2026
ICS.AI launches AI reorganisation tool for councils
Unified Communications

ICS.AI launches AI reorganisation tool for councils

Councils facing a 2028 overhaul could cut transition time by up to 30% as the tool targets costly integration work before vesting day.

By Shannon Williams • 4 min read • Tue, 31st Mar 2026
Canada founders urged to back home team on sovereignty
Hyperscale

Canada founders urged to back home team on sovereignty

Canadian startups risk losing critical backing and control as investors and buyers favour foreign tech, panellists warned at CIX Summit.

By Jake MacAndrew • 3 min read • Sat, 28th Mar 2026
UK accountants adopt AI hybrid model to ease staff shortages
Digital Transformation

UK accountants adopt AI hybrid model to ease staff shortages

Staff shortages could leave GBP £2-4 billion in annual fees unrealised as firms use AI and outsourced teams to handle compliance work.

By Karen Joy Bacudo • 4 min read • Thu, 26th Mar 2026
Shared fire control hub unites three eastern counties
Digital Transformation

Shared fire control hub unites three eastern counties

Norfolk, Suffolk and Hertfordshire fire services now share a cloud-based control hub to boost cross-border response and resilience.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 20th Mar 2026
Singapore firms favour specialist skills & contractors
Customer Relationship Management

Singapore firms favour specialist skills & contractors

Singapore employers tighten permanent headcount, channelling spend into scarce AI, cyber and data skills while ramping up contract hiring.

By Mark Tarre • 5 min read • Fri, 27th Feb 2026