Support stories

A report reveals that 68% of UK employees regularly use AI tools, prompting businesses to enhance oversight and support for hybrid work environments.

YCK Laneways has launched the SafeSpace@elevate platform across 16 Sydney venues to enhance safety and support in hospitality workplaces.

Cirata has launched Data Migrator 3.0, enhancing support for Apache Iceberg and Databricks Delta Lake, while improving data interoperability and security.

Red Hat has unveiled significant updates to its Developer Hub, enhancing support for AI application development for over 20,000 developers since its 2024 launch.

Arrow Electronics has unveiled the Cloud Amplification Program in EMEA, aimed at boosting channel partners' cloud business growth and capabilities.

IPI is collaborating with Royal Holloway, University of London, to bolster its Contact Centre during the crucial Clearing and Confirmation period.

Deel has expanded its immigration support for digital nomads, offering visa assistance across nine countries to streamline global employment processes.

Tech Data has launched Destination AI in APJ, providing comprehensive resources, training, and support to help partners navigate the rapidly evolving AI landscape.

Say goodbye to helpdesk bottlenecks and interminable ticket queues and hello to enhanced productivity across the enterprise.

Netsafe's Contact Centre wins top award for the second year in a row, with Caitlin honoured as Most Outstanding Customer Service Representative.

Kong launches its Premium Technology Partner Program at the API Summit in San Francisco, deepening partner engagement and fostering innovation with firms like Traceable AI and Confluent.

Origina appoints Jay Tuckey as Head of Partnerships for APJ and Corinne Campbell to strengthen SoftwareOne collaboration, driving APAC growth and service excellence.

Cloudbrink has partnered with Girl Power Talk, offering free secure access licenses to teams in 30+ countries, enhancing connectivity in areas with limited infrastructure.

A new Gartner report criticising SOAR systems for high costs and unmet promises has stirred controversy, with Acora defending its approach to optimising SOAR technology.

Arrow Electronics and Citrix have struck a strategic distribution deal to streamline Citrix license services across North America and EMEA, starting 1 October 2024.

Zendesk ANZ launches Relay to help businesses send proactive, personalised messages via WhatsApp and SMS, enhancing customer service and boosting sales.

A study by NCSC reveals a severe gap in cybersecurity preparedness among SMEs. Despite acknowledging its importance, only 48% feel ready for cyber incidents.

Datacom has become a Strategic Refresh Initiative partner for Windows 11 in Australia and New Zealand, aiding businesses in the crucial migration ahead of Windows 10's end of support in 2025.

Implementing financial wellness programs can help Australian companies save significantly by reducing absenteeism and staff turnover, boosting productivity.

Crypto ATMs are growing globally, with the US leading at 82% of market share. As the ecosystem expands, here's what to know before using one.