Support stories

Trusted Tech has launched Certified Support Services, aimed at enhancing Microsoft technology use with expert support and quick response times, amid rising IT challenges.

Gallagher Security's new report reveals that overlooking human behaviour in security solutions risks inefficiencies and missed technological potential.

A Microsoft survey reveals that 64% of Australian teenagers faced online risks in 2024, with rising concerns over AI and digital safety among parents.

Percona has unveiled enterprise support for Valkey, an open-source alternative to Redis, following major industry shifts towards restrictive licensing.

Appfire has acquired Flow, a prominent Software Engineering Intelligence platform, from Pluralsight, aiming to boost support for engineering teams.

Edinburgh City Council has adopted Genetec Security Center in its Smart City Strategy to enhance public safety and urban planning, securing vital funding support.

Red Hat has unveiled a revamped partner engagement programme, including a Build module to boost partner collaboration and growth opportunities.

Fiverr has unveiled its largest cohort yet for The Future Collective, a business accelerator supporting 15 underrepresented entrepreneurs across the US.

A report reveals that 68% of UK employees regularly use AI tools, prompting businesses to enhance oversight and support for hybrid work environments.

YCK Laneways has launched the SafeSpace@elevate platform across 16 Sydney venues to enhance safety and support in hospitality workplaces.

Cirata has launched Data Migrator 3.0, enhancing support for Apache Iceberg and Databricks Delta Lake, while improving data interoperability and security.

Red Hat has unveiled significant updates to its Developer Hub, enhancing support for AI application development for over 20,000 developers since its 2024 launch.

Arrow Electronics has unveiled the Cloud Amplification Program in EMEA, aimed at boosting channel partners' cloud business growth and capabilities.

IPI is collaborating with Royal Holloway, University of London, to bolster its Contact Centre during the crucial Clearing and Confirmation period.

Deel has expanded its immigration support for digital nomads, offering visa assistance across nine countries to streamline global employment processes.

Tech Data has launched Destination AI in APJ, providing comprehensive resources, training, and support to help partners navigate the rapidly evolving AI landscape.

Say goodbye to helpdesk bottlenecks and interminable ticket queues and hello to enhanced productivity across the enterprise.

Netsafe's Contact Centre wins top award for the second year in a row, with Caitlin honoured as Most Outstanding Customer Service Representative.

Kong launches its Premium Technology Partner Program at the API Summit in San Francisco, deepening partner engagement and fostering innovation with firms like Traceable AI and Confluent.

Origina appoints Jay Tuckey as Head of Partnerships for APJ and Corinne Campbell to strengthen SoftwareOne collaboration, driving APAC growth and service excellence.