Vodafone stories - Page 6

The contact centre enhancement, Oration, combines an artificial intelligence language interpreter with advanced speech recognition.

New Zealand's Commerce Commission has urged mobile operators to provide more comparison information to consumers.

More than 50 organisations have now signed the plan, which was shared with Government and the public in May this year.

The platform is a localised version of a solution belonging to the Vodafone Group, providing key in-country functionality to technology.

Vodafone NZ partners with Convai to launch Vodafone Voice Concierge, an AI solution for contact centres, reducing average call time by 15-30 seconds.

Phone and internet network usage continued sustained increases during Auckland's second lockdown, according to Vodafone NZ.

The Robotic Process Automation Innovation Award recognises how a company applies innovative problem solving to offer a better customer experience.

Auckland's return to lockdown has led to a 33% increase in fixed broadband data and a 45% rise in voice minutes, according to Vodafone NZ.

Vodafone NZ upgrades 120+ mobile cell sites in response to growing data use, with a focus on 4G and 4.5G technology.

In rural areas, data usage is continuing to increase, put down to new technology enabling greater efficiencies for farms and sustainable communities.

Vodafone New Zealand becomes the first provider in the country to deploy 800G technology, enabling high data capacity and faster speeds.

Vocus, Vodafone and 2degrees criticize Chorus for raising wholesale broadband prices amidst a looming economic crisis.

Mooney will be tasked with helping to guide the business through its ongoing reinvention towards becoming a more digitally focused business.

The solution is designed to support organisations with their customer experience strategies, as well as customer contact and engagements.

Spark, Vodafone, and 2degrees join forces with police and NZTA to combat texting while driving in NZ through educational campaigns and research initiatives.

Plan B will take over both operations and management of the facility, while customers will see no difference in operations.

2degrees unveils infrastructure sharing deal to end national roaming and complete its network while reaching NZ$1bn infrastructure investment.

Rural broadband provider Farmside has experienced a 300% increase in new customers following the COVID-19 crisis in New Zealand.

Vodafone has launched new affordable 5G smartphones into the New Zealand market, the OPPO Find X2 Pro 5G and the Find X2 Lite 5G.

Since Soprano and Vodafone began working together in 2016, demand for cloud-based mobile messaging services has continued to surge.