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Zendesk unveils AI-powered tools to enhance customer service
Data Analytics

Zendesk unveils AI-powered tools to enhance customer service

Zendesk has unveiled a range of AI-powered tools to enhance customer service, including a voice solution in partnership with Poly.ai for improved interactions.

By Shannon Williams • 3 min read • Thu, 10th Oct 2024
Zendesk introduces outcome-based pricing for AI solutions
Customer Experience

Zendesk introduces outcome-based pricing for AI solutions

Zendesk pioneers Outcome-Based Pricing for AI agents, letting businesses pay only for fully resolved issues, aligning costs directly with value delivered.

By Catherine Knowles • 3 min read • Thu, 26th Sep 2024
Zendesk launches outcome-based pricing model for AI agents
Artificial Intelligence

Zendesk launches outcome-based pricing model for AI agents

Zendesk launches an outcome-based pricing model for its AI agents, aligning costs with resolved issues to enhance transparency and ensure tangible returns.

By Shannon Williams • 3 min read • Fri, 30th Aug 2024
Zendesk launches Relay to enhance outbound communication
Customer Experience

Zendesk launches Relay to enhance outbound communication

Zendesk has launched Relay, a new app to boost outbound communication via WhatsApp and SMS, in partnership with Meta.

By Shannon Williams • 3 min read • Thu, 22nd Aug 2024
Zendesk & Meta boost proactive customer communication with Relay
Customer Experience

Zendesk & Meta boost proactive customer communication with Relay

Zendesk has teamed up with Meta to launch Relay, an app in the Zendesk Marketplace that boosts customer engagement via WhatsApp with proactive messages.

By Kaleah Salmon • 3 min read • Thu, 22nd Aug 2024
Zendesk appoints Lila Tretikov to board of directors
Customer Relationship Management

Zendesk appoints Lila Tretikov to board of directors

Zendesk appoints AI strategy expert Lila Tretikov to its Board of Directors, enhancing the company's focus on leveraging AI to boost customer experience.

By Imee Dequito • 3 min read • Tue, 13th Aug 2024
AI to transform customer service, predicts Zendesk report
Customer Experience

AI to transform customer service, predicts Zendesk report

AI is set to overhaul customer service, according to Zendesk's latest report, which foresees radical industry changes driven by advanced AI within three years.

By Shannon Williams • 4 min read • Mon, 29th Jul 2024
Netwealth & Appian launch AI-driven system to streamline services
Data Fabric

Netwealth & Appian launch AI-driven system to streamline services

Netwealth and Appian partner to launch AI-driven Netflow system, aiming to streamline operations, improve client services, and boost efficiency.

By Sean Mitchell • 3 min read • Wed, 19th Jun 2024
DeepL debuts enterprise AI to enhance ROI & data security
Marketing Technologies

DeepL debuts enterprise AI to enhance ROI & data security

DeepL has launched DeepL for Enterprise, enhancing AI solutions for organisations with custom glossaries, security features, and up to 345% ROI.

By Catherine Knowles • 3 min read • Tue, 11th Jun 2024
Adaptive Shield expands SSPM platform for complex data security
Marketing Technologies

Adaptive Shield expands SSPM platform for complex data security

Tel Aviv-based Adaptive Shield announces major expansion of its SSPM platform, tackling complex permissions and data sharing to enhance SaaS security postures.

By Catherine Knowles • 2 min read • Thu, 30th May 2024
DeepL secures $300m investment, valuation reaches $2 billion
Digital Transformation

DeepL secures $300m investment, valuation reaches $2 billion

Language AI leader DeepL lands $300M investment, boosting valuation to $2B. New funding aims to fuel product innovation and global expansion, says CEO.

By Catherine Knowles • 3 min read • Fri, 24th May 2024
Keepit expands Swiss footprint with two new data centres
Software-as-a-Service

Keepit expands Swiss footprint with two new data centres

Keepit has launched two new data centres in Switzerland, offering secure, addressing the surging demand for Backup-as-a-Service and data recovery.

By Shannon Williams • 3 min read • Thu, 11th Apr 2024
PagerDuty launches enterprise Incident Management plan in the Asia-Pacific
Unified Communications

PagerDuty launches enterprise Incident Management plan in the Asia-Pacific

PagerDuty has launched its enterprise Incident Management solution in Australia, New Zealand, and Asia-Pacific, aimed at streamlining processes, reducing reputational risks, and cutting costs for digital businesses.

By Catherine Knowles • 3 min read • Thu, 28th Mar 2024

Stories from Other Regions

Zendesk stories

UK CX leaders anticipate AI will redefine customer service
Customer Experience

UK CX leaders anticipate AI will redefine customer service

Within the next three years, UK customer experience leaders foresee AI transforming CX, handling complex queries and potentially eliminating wait times.

By Shannon Williams • 3 min read • Thu, 22nd Aug 2024
Sophos appoints Teresa Anania as new Chief Customer Officer
Firewalls

Sophos appoints Teresa Anania as new Chief Customer Officer

Sophos names Teresa Anania as new Chief Customer Officer to advance customer and partner success initiatives, enhancing cybersecurity solutions and services.

By Imee Dequito • 3 min read • Tue, 23rd Jul 2024
AI investment surges among European startups despite challenges
Data Analytics

AI investment surges among European startups despite challenges

Report reveals 68% of European tech startups are leveraging AI, with investments in emerging technologies like ML and 5G shaping the future landscape.

By Shannon Williams • 3 min read • Fri, 14th Jun 2024
RingCentral launches AI-powered contact centre RingCX in Australia
Unified Communications

RingCentral launches AI-powered contact centre RingCX in Australia

RingCentral's AI-driven contact centre RingCX sees Australian launch, promising tailored solutions across all business sizes, with a focus on enhanced customer service via omnichannel and integrated capabilities.

By Catherine Knowles • 3 min read • Fri, 3rd May 2024