8x8 stories
8x8 unveils AI-driven enhancements to cloud platform
Last week
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uc
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cx
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martech
8x8 has launched new AI-driven enhancements to its cloud platform, aiming to boost customer engagement and support over 50 languages for live chats.
Oracle announces OCI advancements, unveils AI coding assistant
Wed, 11th Sep 2024
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uc
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software development
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oracle
Oracle unveils AI-powered Code Assist and key upgrades to its OCI Kubernetes Engine to streamline application development and bolster AI workload management.
Brendan Maree joins ProHance to spur growth in Australia & New Zealand
Tue, 20th Feb 2024
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uc
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digital transformation
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it industry
ProHance hires experienced IT leader Brendan Maree as Vice President and Country Manager for Australia and New Zealand, marking a major stride in regional expansion.
8x8's new tool 'Sales Assist' empowers retailers and enhances shopping experience
Fri, 15th Dec 2023
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uc
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digital entertainment
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email
8x8 unveils 'Sales Assist', a new tool designed to enhance customer satisfaction and streamline the retail experience.
Access4 names Virtual IT Group as its Diamond++ Partner in Australia
Mon, 4th Dec 2023
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uc
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partner programmes
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voip
UCaaS provider Access4 has crowned Virtual IT Group as its Diamond++ Partner in Australia, following VITG's strategic acquisitions.
UK firms pivot to AI as permacrisis prompts vital digital adaptations
Fri, 24th Nov 2023
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edutech
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uc
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ai
A new report reveals 78% of UK IT decision-makers plan to use AI and automation to navigate the ongoing permacrisis.
The importance of conversational AI in contact centres
Tue, 10th Oct 2023
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uc
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digital transformation
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cx
8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.
Kingsfield Tech team granted Microsoft Gold Accreditation after £1m sales milestone
Wed, 4th Oct 2023
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uc
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mdm
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personal computing devices
Kingsfield's expanding tech team has achieved Gold Accreditation from Microsoft after reaching over £1 million in sales in just five months.
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Amelia Adds Two Senior Sales & Channel Alliances appointments in ANZ
Tue, 9th May 2023
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uc
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it industry
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avaya
Amelia, an enterprise AI leader, has appointed Brendan Maree as Senior Sales Director and Samuel La Macchia as Director of Partners and Alliances.
8x8 CPaaS receives Singapore’s CSA Cyber Trust certification
Mon, 29th Aug 2022
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uc
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paas
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iaas
Singapore's Cyber Security Agency (CSA) has recognised 8x8 CPaaS for its strong cybersecurity practices with the Cyber Trust mark certification.
8x8 announces its CPaaS can now deliver no-code functionality
Mon, 18th Jul 2022
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uc
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paas
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cx
8x8 CPaaS can now deliver no-code functionality that can enable enterprises to further create better customer experiences, the company says.
8x8 and Genesys partner with product integration for CX
Thu, 14th Apr 2022
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crm
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uc
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cx
Unified cloud communications platform Campell and Genesys have announced a product integration of 8x8 Work with Genesys Cloud CX.
8x8 and Genesys collaborate on customer service solution
Wed, 13th Apr 2022
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crm
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uc
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cx
With the new integration, organisations can align agents and the appropriate subject matter experts to collaborate for better customer outcomes.
8x8 release blends contact centre and unified comms solutions
Fri, 18th Mar 2022
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crm
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uc
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martech
8x8 Agent Workspace, a new contact centre experience, aims to improve efficiency and effectiveness for customer interactions.
8x8 Inc. reveals increased uptake of enhanced solution capabilities
Fri, 4th Mar 2022
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uc
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data analytics
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martech
8x8 Inc. experiences significant global customer growth with its XCaaS solution accounting for over 35% of ARR, according to Q3 2022 results.
8x8 to acquire cloud-based communications company Fuze
Thu, 2nd Dec 2021
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uc
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open source
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cloud services
8x8, an integrated cloud communications platform provider, is set to acquire cloud-based communications provider Fuze for $250m.
8x8 delivers new XCaaS enterprise capabilities for improved collaboration
Thu, 4th Nov 2021
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crm
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uc
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martech
8x8 enhances its eXperience Communications as a Service (XCaaS) platform with new features to boost productivity and customer satisfaction.
8x8 brings receptionist role into the future with latest offering
Wed, 29th Sep 2021
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uc
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cx
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martech
8x8 introduces 8x8 Frontdesk, a new XCaaS solution for high-volume call handling, aiming to enhance the receptionist role in a hybrid work environment.
Global adoption of 8x8 Voice for Microsoft Teams surpasses 100,000 users
Tue, 28th Sep 2021
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uc
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microsoft
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voip
8x8's voice solution for Microsoft Teams exceeds 100,000 business users globally with call recording and presence sync enhancements.
8x8 celebrates 'Challenger' position on Gartner MQ for Contact Centre as a Service
Tue, 17th Aug 2021
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crm
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uc
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martech
8x8 CEO Dave Sipes says the recognition validates the company’s commitment to the four pillars of great customer service.