Analyst report stories
NICE has been named a Leader in the 2024 Gartner Magic Quadrant for Contact Centre as a Service, marking its tenth consecutive year in this position.
Capgemini has unveiled an expanded generative AI portfolio, launching solutions to enhance engineering and R&D processes across various industries.
A Juniper Research study predicts satellite IoT revenue will surge from USD $2.9 billion in 2024 to USD $5.8 billion by 2027, driven by demand for remote connectivity.
Dayforce has been recognised as a Leader in the 2024 Gartner Magic Quadrant for Cloud HCM Suites, marking its fifth consecutive year of achievement.
Criteo has been named a leader by IDC MarketScape in the inaugural report on Worldwide Retail Media Network Service Providers.
SoftServe has been recognised as a Challenger in Gartner's 2024 Magic Quadrant for Custom Software Development Services, highlighting its focus on Generative AI.
Freshworks has unveiled the Freddy AI Agent, designed to boost customer and employee experiences by autonomously resolving service requests in minutes.
NTT DATA has teamed up with Palo Alto Networks to introduce its Managed Extended Detection and Response service, enhancing enterprise cybersecurity significantly.
New Relic has been named a Leader in the 2024 Gartner Magic Quadrant for Digital Experience Monitoring, praised for its visionary integrations and customer satisfaction.
Dynatrace has been named a Leader in the inaugural 2024 Gartner Magic Quadrant for Digital Experience Monitoring, showcasing its exceptional capabilities.
IBM has been recognised as a Leader in the 2024 Gartner Magic Quadrant for Cloud Financial Management Tools for its IBM Cloudability product.
Freshworks has launched Freddy AI Agent, an innovative tool that autonomously resolves 45% of customer queries, promising quick, no-code deployment.
A new report reveals that AI now drives cloud demand, with Microsoft leading the race, followed by AWS and Google, as 22% of recent projects integrate AI.
Appian has been named top for Complex Internal Applications in Gartner's 2024 Critical Capabilities report for Low-Code Application Platforms.
RingCentral has been named a Leader in the 2024 Gartner Magic Quadrant for UCaaS for the tenth consecutive year, showcasing exceptional innovation and reliability.
Research suggests nearly half of Asia Pacific firms plan to boost AI investments by over 20% in the next year, despite a skills gap hindering progress.
CrowdStrike and Fortinet have joined forces to enhance cybersecurity, integrating their leading protection solutions for improved threat detection and response.
New research reveals 43% of organisations in the Asia Pacific plan to boost AI investments by over 20% next year, highlighting a strategic divide.
Gartner's latest predictions reveal that by 2026, 20% of businesses could streamline operations via AI, potentially eliminating half of middle management roles.
SER Group has been named a Leader in the IDC MarketScape for its innovative enterprise content services, praised for AI-driven capabilities and customer support.
