Contact Centre stories - Page 99
Once known as ‘Call Centres’, the modern Contact Centre incorporates traditional telephony along with
web chat, text messaging, remote access services, and video conferencing to manage customer
interactions. Contact Centres are most associated with the provision of support, assistance or guidance
on products or services offered by companies serving large numbers of customers. Some are ‘outbound’
– that is, they reach out to customers for sales or other purposes, others are ‘inbound’ and receive
incoming contacts from people looking for help. Many combine both inbound and outbound functions.
Contact centres are often large facilities with tens or hundreds of workers – but they can also be virtual,
with people working ‘in’ the contact centre from home.
Industry turns out in force for Westcon's Unified Comms event...
Fri, 14th Mar 2014
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virtualisation
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uc
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datacentre infrastructure
Ten vendors, one very clear message for unified communications enablement at Westcon's Switched On event in Auckland last week.
Fortune 500 company delivers opportunities to Unitec
Wed, 12th Mar 2014
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edutech
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uc
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ibm
Concentrix partners with Auckland's Unitec, offering real-world experience to students and boosting local business innovation.
SnapperNet secures first deal of 2014 - Panasonic NZ on board
Thu, 20th Feb 2014
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uc
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voip
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contact centre
SnapperNet teams up with Panasonic NZ to distribute advanced SIP endpoint product range, targeting new channels.
Unified Comms secret start-up revealed...
Wed, 19th Feb 2014
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uc
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contact centre
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ucfx
After months of mystery, UCFX is unveiled as the go-to Microsoft Lync specialist in communications, with plans for global expansion.
Interactive Intelligence promotes Maree to regional role
Mon, 10th Feb 2014
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uc
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contact centre
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interactive intelligence
Brendan Maree climbs the ladder at Interactive Intelligence, now VP for Japan, Australia, and New Zealand amidst sales surge.
Bitcoin accepted by local Telco
Fri, 7th Feb 2014
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uc
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cryptocurrency
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blockchain
Local telco 2Talk has bucked the trend and become the first telecommunications company in New Zealand to accept Bitcoin as a method of payment.
Lync: Great for business, even better for the contact centre
Wed, 5th Feb 2014
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crm
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uc
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martech
Lync revolutionises contact centres, boosting agent productivity and customer service by enhancing multi-channel communication.
Census data shows telcos losing out to data users
Wed, 5th Feb 2014
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smartphones
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uc
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voip
NZ's shift from landlines to mobiles rattles telcos, as census reveals deep cuts into traditional revenue streams.
New Interactive Intelligence hire drives social media channel push
Thu, 30th Jan 2014
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uc
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social media
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contact centre
Interactive Intelligence appoints Carl Price as Marketing Manager for Australia, NZ & Pacific to strengthen customer experience management.
Microsoft NZ: Windows 8.1 reaches over 130,000 apps
Thu, 12th Dec 2013
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uc
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cybersecurity
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microsoft
Microsoft NZ cheers as Windows 8.1's app store hits 130,000+ apps, highlighting the OS's growing popularity and new features.
Microsoft NZ: 'Windows 8.1 is Windows 8 made better'
Tue, 10th Dec 2013
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uc
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microsoft
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windows
That's the view of Dean Edwards, Microsoft New Zealand's Surface Manager, who believes Windows 8.1 represents a new era for the software giant.
Increasingly Virtual in NZ
Mon, 9th Dec 2013
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virtualisation
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uc
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it automation
As the tech world goes virtual, Heather Wright polls some experts about their views on where resellers stand to gain the most.
Kiwi firms shine in Asia Pacific Technology Fast 500
Mon, 9th Dec 2013
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uc
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fintech
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martech
New Zealand businesses are once again in the mix in the annual Deloitte Technology Fast 500 Asia Pacific index of the region’s fastest growing tech bu.
Expanding Debitsuccess acquires UK direct-debit provider
Thu, 5th Dec 2013
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uc
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contact centre
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debitsuccess
Debitsuccess from New Zealand acquires DFC, a UK direct-debit provider, to boost its international operations and growth.
Lexel Lync Online adds real value to Propertex
Wed, 4th Dec 2013
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uc
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microsoft
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voip
Lexel Lync Online is the perfect solution for SMBs in New Zealand, offering a cloud-based unified communications and telephony solution.
Lack of Big Data skills hamper ANZ businesses
Tue, 3rd Dec 2013
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storage
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uc
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data analytics
ANZ businesses are eager to implement big data projects but in order to succeed they need better skills and communication.
CallActive further expands Wellington Contact Centre
Thu, 14th Nov 2013
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crm
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uc
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martech
CallActive secures second floor in their Wellington New Zealand site, bringing total operational capacity to 420 seats as the company continues to expand.
NZ Couriers struck down by DoS attack
Wed, 13th Nov 2013
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uc
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cybersecurity
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contact centre
The New Zealand Couriers website was the victim of a ‘denial of service’ botnet attack late last week, believed to be from overseas.
Aastra - ANZ's best-kept contact centre secret
Tue, 12th Nov 2013
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crm
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uc
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martech
That's the view of Tony Warhurst, managing director Aastra ANZ, a leading company at the forefront of the enterprise communication market.
Zeacom: Happy agent, happy customer
Fri, 1st Nov 2013
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crm
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uc
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martech
Zeacom's innovative TouchPoint interface aims to streamline contact centre work, promising ease and efficiency for happier agents and customers.