Customer engagement stories - Page 2
Netcore Cloud expands collaboration with Google Cloud AI
Last week
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data analytics
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cx
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martech
Netcore Cloud has expanded its partnership with Google Cloud to enhance AI-driven customer engagement, aiming to double annual recurring revenue by 2027.
EastWest Bank partners MoEngage for digital innovation
Last week
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digital transformation
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fintech
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cx
EastWest Bank has teamed up with MoEngage to enhance its digital banking experience with tailored engagement solutions for clients across various sectors.
Commvault enhances APAC leadership with key appointments
Last week
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data protection
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hybrid cloud
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digital transformation
Commvault has appointed Jill Macmurchy as Chief Customer Officer and Craig Bastow as Area Vice President for Australia and New Zealand to enhance APAC leadership.
Microsoft unveils Copilot Studio for AI-enhanced solutions
Last week
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dr
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cx
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martech
Microsoft has unveiled its Copilot Studio autonomous agents in preview, promising AI-driven innovations to reshape business operations at Ignite 2024.
TekCor4 appoints Dominique Kleeman as Chief Revenue Officer
Last week
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cx
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martech
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customer engagement
Dominique Kleeman has been appointed Chief Revenue Officer at TekCor4, aiming to boost growth in the automotive retail sector with her expertise.
Mitel launches AI-powered platform for enhanced CX management
Last week
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hybrid cloud
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data analytics
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digital transformation
Mitel has launched its AI-powered customer experience platform, Mitel CX, to help organisations enhance engagement and meet rising consumer expectations.
Thryv unveils AI tool to streamline review responses
Last week
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cx
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martech
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ai
Thryv has launched AI Review Response, an innovative tool aimed at helping small businesses manage online reviews conveniently across multiple platforms.
Salesforce showcases autonomous AI agents in Auckland event
Last week
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digital transformation
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cx
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martech
At Salesforce's Agentforce World Tour in Auckland, over 1,300 attendees delved into the revolutionary capabilities of autonomous AI agents.
StackAdapt & Shopify integrate for advanced ad targeting
Last week
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cx
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martech
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commerce systems
StackAdapt has integrated with Shopify, enabling over 100,000 Australian merchants to harness advanced ad targeting through a simplified pixel onboarding process.
Avanade unveils AI services for Asia Pacific mid-markets
Last week
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data analytics
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cx
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martech
Avanade has launched seven new Microsoft-powered AI services to help mid-market organisations in Asia Pacific boost growth and competitiveness.
Ymobile launches UK's first eSIM MVNO with data plans
Last week
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cx
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martech
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ericsson
Ymobile has launched as the UK's first data-led eSIM MVNO, offering flexible data plans and addressing the environmental impact of traditional SIM cards.
Kudosity launches RCS beta testing in the Asia Pacific
Last week
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smartphones
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data protection
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cx
Kudosity has launched beta testing for Rich Communication Services in the Asia Pacific, inviting businesses to enhance customer engagement through innovative messaging.
Zendesk unveils AI Dynamic Pricing Plan for flexibility
This month
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cx
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martech
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hcm
Zendesk unveils its AI Dynamic Pricing Plan, enabling businesses to flexibly invest in AI and automation to meet evolving service needs.
Nearly half of AI marketing efforts fail to meet goals
This month
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digital transformation
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cx
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martech
New research reveals that while 73% of companies have adopted AI in marketing, only 52% are achieving expected business value, posing significant challenges.
Brightcove launches global personalised video platform
This month
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cx
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martech
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digital entertainment
Brightcove has launched its Marketing Studio for Sales, enabling global teams to create personalised video content seamlessly and efficiently.
PharmX & CH2 expand partnership to boost pharmacy reach
This month
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data analytics
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cx
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martech
PharmX and CH2 have expanded their partnership to enhance pharmacy engagement, introducing over 10,000 products and advanced analytics for Australia's healthcare sector.
MoEngage launches tools to boost Aussie market engagement
This month
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cx
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martech
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personalisation
MoEngage unveils a suite of tools for Australian marketers to enhance cross-channel engagement during the festive season, boosting personalised customer experiences.
8x8 unveils AI-driven enhancements to cloud platform
This month
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uc
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cx
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martech
8x8 has launched new AI-driven enhancements to its cloud platform, aiming to boost customer engagement and support over 50 languages for live chats.
Dentsu & Salesforce unveil AI-driven Smarter Media tool
This month
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cx
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martech
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cdp
Dentsu has unveiled Smarter Media, an AI-driven solution aimed at enhancing personalised buying experiences while boosting retail media monetisation.
New Relic opens new Bengaluru office for expansion in India
This month
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cx
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martech
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nvidia
New Relic has expanded its presence in India by launching a new office in Bengaluru, featuring over 300 seats to support its growing teams.