Customer Feedback stories - Page 3
Gen Z confidence in the economy is on the decline
Tue, 21st May 2019
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crm
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cx
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martech
Anxiety grows among millennials and Gen Z as Deloitte's 2019 survey reveals declining trust in traditional institutions, pessimism on economic progress.
Failing to act on feedback holding back Aussie companies
Thu, 18th Apr 2019
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crm
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cx
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martech
More than half of Australians said organisations acknowledged feedback but failed to act on it, having an adverse effect on loyalty, Qualtrics says.
Two redesigns, one winner: Tailoring processes to customer preferences
Wed, 22nd Aug 2018
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cx
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digital transformation
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martech
For a product redesign to be successful, a meticulous rollout is required, coupled with a thorough understanding of your customer base.
Gemalto survey: Data breaches may cause customer exodus
Mon, 4th Dec 2017
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data protection
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cx
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martech
A Gemalto report reveals data breaches could trigger a mass exodus, with over half of Australian consumers ready to switch banks or retailers post-breach.
Telecommunications - NZ's most complained about industry, says ComCom
Mon, 25th Sep 2017
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uc
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cx
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martech
New Zealand's telecoms industry is the most complained about sector, according to a report by the Commerce Commission.
Get it right the first time: Customers want better, faster response to feedback
Tue, 1st Aug 2017
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crm
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cx
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martech
Qualtrics recently surveyed 1,100 respondents from Australia, New Zealand, Hong Kong and Singapore to explore key customer experience trends.
Why you need to respond to customer feedback – especially online
Wed, 7th Jun 2017
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crm
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cx
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martech
Online shoppers have high expectations for how promptly online retailers should reply to questions and complaints.
Are client testimonials doing SMBs more harm than good?
Thu, 12th Sep 2013
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cx
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martech
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reviews
Many SMBs are underestimating and even alienating their target audiences by continuing to rely on ‘manufactured’ client testimonials….
Online marketing tripping up SMEs
Mon, 23rd Apr 2012
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data analytics
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cx
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martech
Tactix warns Kiwi SMEs are squandering marketing budgets on poorly planned online campaigns, emphasising the urgent need for better-aligned strategies.
Channel partners sought for customer insight solution
Wed, 11th Jan 2012
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cx
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martech
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smarter cis
Relavito is seeking channel partners to sell its sub-USD $1,000 Customer Insight system, a tablet-based feedback tool designed for service-based businesses.
Who's reading your corporate website?
Fri, 18th Jun 2010
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cx
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martech
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sitecore
Sitecore launches a game-changing customer engagement solution, revolutionising email campaigns with in-depth tracking and personalisation.
Report: Value of social media missed by SMEs
Thu, 3rd Jun 2010
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cx
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martech
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power / energy
Small business owners are still missing opportunities to get customers through using social media, according to a new study in the US.
Telecom to wholesale XT
Thu, 12th Nov 2009
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uc
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cx
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martech
Telecom has brought forward plans to offer wholesale services on its XT Network by a year, it’s been announced today.
Ticking those positive boxes
Sun, 1st Nov 2009
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cx
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martech
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nz
Customer satisfaction is key to long-term business success. Discover why top companies focus on superior service over price cuts. Learn how to get started.
Good things take time - Nutech Online
Fri, 1st Dec 2006
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martech
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cx
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customer feedback
Nutech IT Supplies has finally launched its long-awaited online support and sales site. Dealers can now access 24/7 support, view stock, place orders, and more.