Customer service stories
deVere Group launches Ident Me app for secure identity verification and notary services, adding to its fintech portfolio.
AI-driven digital employees are revolutionising customer engagement as companies adapt to post-pandemic demands, cutting costs and boosting satisfaction.
Aussie firms adopt new CX tech amidst economic strain, seeking to prevent customer loss and enhance engagement.
Google Cloud has launched a Rapid Response Virtual Agent tool to help organisations manage a surge in customer queries amid COVID-19.
Vodafone NZ advises customers to use digital customer service methods to reduce reliance on call centres during COVID-19 pandemic.
Soul Machines raises $40m to advance human-machine collaboration. Investment led by Temasek and includes Salesforce Ventures.
A new Protiviti survey reveals CFOs are prioritising security, analytics, and customer service, reflecting a shift towards a strategic focus in finance.
A Genesys survey reveals that nearly half of Australians and most New Zealanders are content with AI and chatbots for simple customer service needs.
A global Pegasystems survey reveals 34% of customer service reps feel hampered by outdated software, highlighting a need for better tech solutions.
The new services are designed to improve contact centre agent efficiency, while reducing the time that end users spend interacting with customer service.
A new Pegasystems survey shows Customer service representatives want to help but are frustrated with inadequate and outdated software.
Verizon Connect launches integrated field service management solution for simplified dispatching and job management.
Freedom will transform agent performance, enabling Natterbox users to work from wherever they want on whatever device they want to work on.
The secret to deploying virtual assistants successfully lies in implementing them in a way where everyone is a winner.
Robotic Process Automation (RPA) is revolutionising the public sector, streamlining services and reducing costs while improving efficiency and service quality.
Vodafone's 'X Squad' will kick off in October, and will continue to scale up over the remainder of this calendar year.
Set to launch in March 2020, the chatbot is currently in design and testing and is the biggest change to the Ask Izzy platform since 2016.
Domino's AI pizza checker improves quality by over 15%, providing customers with real-time images of their pizza.
Although robotics has been gaining traction in the business world for some time, there are many misconceptions around its capability.
TechSee's report reveals Visual Assistance tech slashed technician dispatches by 19% and product returns by 17%, revolutionising customer service KPIs.
