Forrester Research stories - Page 5
Will 2024 be the year you supercharge the performance of your customer contact centre?
Wed, 15th Nov 2023
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uc
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cx
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martech
Robotic process automation is a game changer for organisations that rely on this critical customer touchpoint to drive sales and growth.
Clari recognised as 'Strong Performer' in Forrester's B2B CI report
Mon, 6th Nov 2023
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genai
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ai
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agentic ai
Forrester Research has touted AI firm, Clari, as a 'Strong Performer' in the B2B Conversation Intelligence space.
E-commerce giants betting on low pricing, genAI for Double 11 success
Mon, 6th Nov 2023
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uc
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cleantech
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agentic ai
For this year's Double 11 shopping festival, e-commerce giants are expected to focus on low pricing and use genAI to aid sales.
BillingPlatform announces strategic billing alliance with J.P. Morgan Payments
Mon, 6th Nov 2023
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cx
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martech
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commerce systems
BillingPlatform partners with J.P. Morgan Payments to offer efficient billing services, advancing Morgan's transformation strategy.
Antavo launches academy to foster customer loyalty & enhance skills
Fri, 3rd Nov 2023
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cx
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martech
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partner programmes
Antavo, the loyalty cloud platform, has launched the Antavo Academy, a training scheme that offers hands-on tutoring and certification.
IFS sees significant YoY growth bolstered by AI investments & customer gains
Thu, 2nd Nov 2023
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ai
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ifs
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investment
IFS records significant YOY growth in Q3, bolstered by AI investments, customer gains and a 49% increase in ARR.
Fortinet enhances universal SASE offering for integrated global coverage
Wed, 1st Nov 2023
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firewalls
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network infrastructure
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hybrid cloud
Fortinet has upgraded its Universal Secure Access Service Edge (SASE) offerings in order to boost global cloud security.
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More Australians turning to mobile banking, Westpac leading the way
Wed, 1st Nov 2023
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fintech
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westpac
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research
More Aussies use mobile banking with Westpac's app hailed as top-notch in Forrester's review, a first time feat.
Australian firms fail to defend against 42% of cyberattacks, finds study
Wed, 1st Nov 2023
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cybersecurity
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australian government
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cyber attacks
Study reveals 42% of cyberattacks successfully penetrate Australian firms, indicating a reliance on reactive measures.
Amperity's adoption for Paid Media exceeds 50%, delivering 11 billion daily profiles
Tue, 31st Oct 2023
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google
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onboarding
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analyst report
Over 50% of Amperity's customer base are now using their Paid Media application according to company announcement.
UK organisations vulnerable to 48% of cyber attacks, Tenable research reveals
Tue, 31st Oct 2023
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datacentre infrastructure
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cybersecurity
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cyber attacks
Nearly half of cyber attacks are successful against UK organisations, with a study revealing alarming vulnerabilities.
Apples for apples: Measuring the cost of public vs. private clouds
Thu, 26th Oct 2023
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private cloud
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devops
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public cloud
FinOps and Cloud Centres of Excellence are addressing the challenge of optimizing cloud spend, but how can organizations compare costs?.
Forrester predicts genAI-powered growth for APAC businesses in 2024
Wed, 25th Oct 2023
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robots
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data analytics
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cx
Forrester predicts GenAI will drive growth for APAC businesses in 2024; 30% of firms set to benefit from the technology's 'transformative' impact.
Radware updates Cybersecurity Partner Program to boost MSSPs services
Wed, 25th Oct 2023
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data analytics
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bi
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big data
Radware has revamped its Cybersecurity Partner Program to enhance services for managed security service providers (MSSPs).
'STX Next partners with Squirro to boost AI-powered business insights'
Mon, 23rd Oct 2023
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data analytics
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fintech
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ai
STX Next unites with generative AI firm Squirro, with a view to bolster AI-driven business insights & efficiencies.
Harmonic Security launches to help organisations use generative AI
Fri, 20th Oct 2023
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data analytics
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casb
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ai
Security leaders are struggling to get their arms around the problem of unsafe use and lack visibility into what AI services their employees are using.
Media firms pursue cloud agility amid rising competition
Mon, 16th Oct 2023
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akamai
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analyst report
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cloud native
An Akamai-commissioned study suggests that increasing customer experience expectations and data volumes influence cloud computing considerations.
Forrester names CyberArk a privileged identity management leader
Fri, 13th Oct 2023
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pam
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iam
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cybersecurity
CyberArk had the highest possible scores in 16 criteria, including in the current offering category, least privilege access, development and DevOps support.
Delinea named a leader in privileged identity management
Thu, 12th Oct 2023
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zero trust security
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leadership
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analyst report
Delinea, a solution provider that extends Privileged Access Management, has been recognised as a Leader in the Forrester Research, October 2023 report.
Check Point Software launches next-gen SASE solution
Thu, 12th Oct 2023
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integration
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analyst report
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check point software
Check Point Software has announced the immediate availability of Quantum SASE, integrating technologies from newly acquired Perimeter 81.