Voice over Internet Protocol (VoIP) stories - Page 13
In the same way that copper telephone wires were co-opted for use by computers, the Internet Protocol
was co-opted to carry telephone calls. Neither were designed for the purpose and therefore both faced
technological limitations. Voice over Internet Protocol describes the transmission of telephone calls on
the IP network. This was initially challenging, as IP works on a ‘best effort’ principle and sends traffic in a
random stream of ‘packets’, later reassembled at destination in the correct order. Voice and video
packets must arrive contiguously or they are garbled. This problem was overcome by various techniques
including SIP: Session Initiation Protocol facilitates VOIP calls and is commonly used when you make a
call over the internet.
MaxContact integrates contact centre solution with Microsoft Teams
Wed, 24th Mar 2021
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crm
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martech
According to MaxContact’s Australian operations director Daniel Harding, the aim is to offer a rich and integrated communications experience.
8x8 launches Microsoft Teams contact centre solution
Mon, 22nd Mar 2021
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martech
8x8 launches new contact centre solution for Microsoft Teams, enabling enhanced customer engagement and global telephony capabilities.
2talk launches mobile plans, offers complete communications solution
Fri, 19th Mar 2021
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voip
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telco
Business cloud service provider 2talk has launched mobile plans, adding to its broadband and IP Voice products.
Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends
Thu, 18th Mar 2021
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voip
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contact centre
Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies.
How a NZ contact centre solution grew into a leading Microsoft Teams offering
Thu, 18th Mar 2021
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martech
NZ-based Zeacom's software has become Enghouse’s top-selling contact centre solution, with its Microsoft Teams contact centre offering at its heart.
Jabra launches Evolve2 30 headset with concentration in mind
Thu, 18th Mar 2021
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uc
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headsets
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jabra
Jabra expands its Evolve2 range with the launch of the lightweight Evolve2 30 headset, designed for desk workers.
Four ways to integrate the contact centre with Microsoft Teams and improve CX
Thu, 18th Mar 2021
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cx
Enghouse Interactive highlights the benefits of integrating contact centres with Microsoft Teams, including omni-channel routing and quality assurance.
Enghouse Interactive: Why Teams is a 'game changer' for the channel
Thu, 18th Mar 2021
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martech
The company knew that there would be interest amongst channel partners and end users, but it turned out to be much stronger than expected.
Dell unveils hybrid client to support evolving IT and user needs
Fri, 12th Mar 2021
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uc
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network infrastructure
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microsoft
Dell Technologies launches Dell Hybrid Client, a centrally managed client software solution for mobile and desktop devices.
Poly ANZ on what defines business success in 2021
Thu, 4th Mar 2021
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hybrid & remote work
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voip
What are your business goals for the year ahead? What are the key actions that can put your business in a strong position for growth and success?.
Hands-on review: Jabra PanaCast & Jabra Speak 750
Tue, 2nd Mar 2021
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gaming
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reviews
Jabra's PanaCast and Speak 750 are the ultimate tools for online collaboration and conferencing, providing versatility and high-quality sound and video.
Poly hones in on privacy & clarity through new headset range
Tue, 2nd Mar 2021
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uc
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hybrid & remote work
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healthtech
According to Poly Australia and New Zealand managing director Andy Hurt, the company wanted to address the need for privacy and security ‘head on’.
Veeam reports growth as demand for modern data protection increases
Fri, 12th Feb 2021
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virtualisation
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dr
Veeam Software reports substantial growth in fiscal year 2020, with annual recurring revenue up 22% YoY and 400,000 customers.
AvePoint continues channel investment with new hire
Wed, 10th Feb 2021
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partner programmes
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microsoft
AvePoint appoints Jason Beal as SVP of Global Channel and Partner Ecosystems to expand relationships with service providers and integrators.
Hands-on review: EPOS Expand 80 Bluetooth speakerphone
Wed, 10th Feb 2021
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gaming
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uc
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reviews
EPOS Expand 80: The premium conference USB/Bluetooth speakerphone that delivers crisp audio for remote meetings.
Microsoft Viva: Microsoft unveils new employee experience platform
Tue, 9th Feb 2021
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edutech
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uc
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hcm
Microsoft launches Viva, an innovative platform aimed at enhancing employee engagement, learning, and wellbeing, as remote work reshapes the corporate world.
A look at the Poly Sync 20 vs the Jabra Speak 510
Tue, 9th Feb 2021
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uc
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smart home
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digital entertainment
What separates Poly Sync 20 from the rest? For starters, the Poly Sync 20 wins on battery life by up to five hours and has more microphones.
Barracuda introduces new backup platform to protect data in Microsoft Office 365
Fri, 5th Feb 2021
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uc
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firewalls
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dr
Barracuda launches new cloud-to-cloud backup platform for Office 365 data, offering fast search and restore capabilities.
8x8's Winter 2021 aims to enhance the customer experience
Fri, 5th Feb 2021
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cx
Winter 2021 features provide integrated solutions from a single provider, both from 8x8 itself and from partners including Verint.
Poly ANZ explains how to master the art of working from home
Tue, 2nd Feb 2021
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smart home
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hybrid & remote work
Poly explores the art of working from home in its latest series, featuring tips from entrepreneur Andrew Maciver. #workingfromhome #productivity.