Customer Satisfaction stories - Page 4
TCS surpasses USD $21.3 billion in global brand value
Tue, 21st Jan 2025
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ai
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cleantech
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it services
Tata Consultancy Services has become the second global IT services brand to surpass a staggering brand valuation of USD $21.3 billion, marking an 826% growth since 2010.
Microblink reports strong 2024 growth in ID verification sector
Tue, 21st Jan 2025
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fintech
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hcm
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ai
Microblink has reported robust growth in 2024, buoyed by rising demand for its identity verification solutions and expanded integration on Google Cloud.
Snom showcases the benefits of its SRAPS provisioning tool
Fri, 17th Jan 2025
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uc
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mfa
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voip
Snom has unveiled enhancements to its hosted provisioning service, SRAPS, which simplifies IP phone management for VARs and IT professionals since 2019.
Specialized cloud infrastructure is a CSP’s best friend
Tue, 14th Jan 2025
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uc
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digital transformation
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cx
Communication service providers are urged to modernise their tech stacks with specialised solutions to enhance customer experience and compete effectively.
Unit4 announces Simon Paris as new CEO
Mon, 13th Jan 2025
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saas
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edutech
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higher education
Unit4 has appointed Simon Paris as its new CEO, succeeding Mike Ettling, who will depart at the end of January. Paris aims to build on the company's SaaS success.
Exclusive: How CCH Integrator is revolutionising corporate tax efficiency with AI and strategic partnerships
Mon, 13th Jan 2025
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cx
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martech
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ai
Wolters Kluwer's Andy Hung is championing innovation through AI and partnerships, aiming to enhance efficiency and client outcomes in tax technology.
Vietnam launches first blockchain loyalty programme
Thu, 9th Jan 2025
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cx
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blockchain
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martech
SmartOSC and Avalanche are launching Vietnam's first blockchain-based loyalty programme, set to revolutionise customer engagement across the APAC region.
Jollibee partners with Qualtrics to boost customer experience
Wed, 8th Jan 2025
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cx
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martech
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qualtrics
Jollibee Group has partnered with Qualtrics in a multi-year deal to enhance customer experience across its brands by consolidating feedback from digital and in-store channels.
Mark Bishof appointed new CEO of Medallia
Wed, 8th Jan 2025
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cx
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martech
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ai
Mark Bishof has been appointed Chairman and Chief Executive Officer at Medallia, signalling a major leadership shift at the software firm backed by Thoma Bravo.
UK consumers to return GBP £1.5 billion Christmas gifts
Wed, 8th Jan 2025
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supply chain & logistics
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cleantech
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sustainability
British consumers are set to return £1.5 billion worth of unwanted Christmas gifts this year, highlighting significant challenges for retailers' logistics.
Access People named Core Leader in Fosway 9-Grid for HR
Wed, 8th Jan 2025
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data analytics
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hcm
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productivity
Access People in Leicestershire has been recognised as a Core Leader in the Fosway 9-GridTM for Cloud HR, reflecting its prominent role in the HR solutions market.
The rise of returns: making reverse logistics work for your business
Wed, 8th Jan 2025
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cx
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martech
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supply chain & logistics
As e-commerce thrives, businesses must embrace reverse logistics to meet rising return demands, enhancing customer satisfaction and sustainability efforts.
ControlUp appoints Beau Dolinsky as VP of customer experience
Tue, 7th Jan 2025
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virtualisation
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hcm
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citrix
ControlUp has appointed Beau Dolinsky as Vice President of Customer Experience, bolstering its focus on enhancing Digital Employee Experience management.
N4L report showcases digital achievements in NZ schools
Thu, 26th Dec 2024
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edutech
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advanced persistent threat protection
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cybersecurity
N4L's 2024 Annual Report reveals the company's strides in digital solutions, connecting over 900,000 users across New Zealand's schools and enhancing online safety.
VMware customers face rising costs amid market changes
Thu, 19th Dec 2024
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it automation
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casb
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ai
A Rimini Street report reveals VMware customers are seeking alternatives to subscription models, with 79% satisfied yet concerned about rising costs.
Fujifilm CodeBlue Australia ends extended lock-in contracts
Thu, 19th Dec 2024
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digital transformation
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cybersecurity
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customer service
FUJIFILM CodeBlue Australia has revolutionised managed IT services by abolishing long-term contracts, offering clients flexibility and improved customer satisfaction.
Sinch predicts 2025 trends in digital customer engagement
Wed, 18th Dec 2024
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cx
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martech
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integration
Sinch forecasts significant advancements in digital customer communications by 2025, with 80% of enterprises expected to utilise conversational AI.
ShipStation enhances global shipping with Adobe link-up
Mon, 16th Dec 2024
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cx
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martech
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supply chain & logistics
ShipStation has deepened its partnership with Adobe Commerce to enhance global shipping options, streamlining order fulfilment for retailers.
Peak performance in peak season: Leveraging EMM solutions for seamless operations
Fri, 13th Dec 2024
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data protection
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digital transformation
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supply chain & logistics
As the busy festive season heats up, logistics firms are turning to EMM solutions to enhance workforce efficiency and ensure seamless operations.
TP-Link partners with Purdicom to expand MSP offerings
Fri, 13th Dec 2024
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edutech
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partner programmes
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wireless networks
TP-Link has partnered with UK distributor Purdicom to enhance its Omada product offerings for Managed Service Providers across multiple sectors.