Customer Satisfaction stories - Page 5

Global forklift manufacturer Combilift has boosted efficiency and revenue following the implementation of Infor SyteLine, resulting in a 30% revenue increase.

Pegasystems has launched enhanced generative AI and automation tools in Pega Smart Dispute to help banks manage rising payment dispute volumes efficiently.

A recent survey reveals that 79% of VMware customers are satisfied with their software but are concerned about rising costs and licence changes post-Broadcom acquisition.

AccountsIQ strengthens its leadership team with the appointments of James Hunter as CFO and Evan O'Shea as CMO to propel company growth.

Indosat Ooredoo Hutchison has clinched the Best Digital Transformation Award at the World Communication Awards 2024, recognising its innovative shift to AI-driven technology.

Itron has partnered with TasWater to implement its Temetra platform, enhancing water meter data collection and boosting efficiency in Tasmania.

Rod Lester, Managing Director of NICE CXone for ANZ, is revolutionising customer experience with a 300-strong client base and rapid growth driven by innovation.

MTF reported a strong performance for the 2024 fiscal year, with finance receivables hitting USD $1.1 billion, reflecting ongoing demand for its lending products.

Optus and NICE have launched a new contact centre system at Great Southern Bank, cutting customer wait times to just 30 seconds for 80% of calls.

Fastter has partnered with Gratifii to launch 'Member's Mobile' plans, aimed at delivering savings to 23 million users across Australia.

A new study reveals that generative AI is enhancing productivity in Australian and New Zealand workplaces, with many saving over two hours daily.

Appian announced its 2024 Asia-Pacific and Japan Partner Awards, celebrating partners for their notable customer engagement and innovation across the region.

Maxicare has significantly improved customer experience and operational efficiency in its contact centres by implementing NICE Workforce Management.

Black Friday's rise in the UK has reshaped retail, with early seasonal spikes in orders urging businesses to perfect inventory and delivery strategies.

MTF, a key lender in New Zealand, unveils a new brand identity and logo to strengthen community ties and reflect its loan expansion, reaching NZD $1.1 billion.

Babeltext's multilingual chat platform revolutionises business communication, translating messages across 135 languages into English for seamless customer engagement.

As 2025 nears, AI advancements and a focus on employee well-being are set to significantly reshape the customer experience landscape, says Call Design.

United Cellars has been honoured at the Asia eCommerce Awards 2024 for leveraging technology to enhance customer experiences with SmartOSC's support.

Acxiom's latest report reveals key customer experience trends for 2025, highlighting the essential blend of human engagement and AI technology.

Searchspring has introduced Dynamic Custom Profiles, enhancing ecommerce personalisation with real-time, shopper-specific recommendations for retailers.