Global Stories

Generative AI driving surge in business AI adoption, study finds

Pegasystems reveals new research showing creative generative AI is driving the adoption of analytical AI decisioning tools among global enterprises.

By Sean Mitchell • 4 min read • Tue, 11th Jun 2024

Robotic Process Automation

Pegasystems introduces AI coach to boost workflow efficiency

Pegasystems launches Pega GenAI Coach, an AI-guided tool offering contextual advice within workflows to optimise operations.

By Tom Raynel • 3 min read • Wed, 17th Apr 2024

Data Analytics

Kissflow recognised as Representative Vendor by Gartner's BPA Tool Market Guide

Kissflow, a leading low-code work platform, has been named a Representative Vendor in Gartner's BPA Tool Market Guide.

By Catherine Knowles • 2 min read • Thu, 14th Dec 2023

EduTech

Forrester names Pega a Leader in CRM Solutions 2022 report

Forrester Research has named Pega a Leader among 11 competitors in The Forrester Wave: Core CRM Solutions, Q3 2022 report.

By Zach Thompson • 3 min read • Tue, 2nd Aug 2022

EduTech

Marketing technologies set to increase revenues - study

Marketing leaders say that investment in new marketing technologies (MarTech) will drive significantly increased revenues.

By Catherine Knowles • 4 min read • Thu, 7th Jul 2022

Digital Transformation

Digital transformation increasing business complexities

A new survey suggests businesses must re-examine their digital transformation approach to better help employees adapt to change.

By Shannon Williams • 3 min read • Wed, 25th May 2022

Data Analytics

Appian awarded billions in damages against Pegasystems Inc.

Appian has been awarded USD$2.036 billion in damages against Pegasystems Inc as the result of a jury verdict in the Circuit Court for Fairfax County, Virginia.

By Mitchell Hageman • 4 min read • Thu, 12th May 2022

Digital Transformation

New low-code capabilities from Pega for AI-powered automation

Pegasystems delivers new intelligent, low-code capabilities for AI-powered decisioning and workflow automation.

By Ryan Morris-Reade • 3 min read • Thu, 24th Mar 2022

EduTech

Organisations fail to deliver on growing customer demands

Over half of customer service agents struggle with accurately recording customer requests, leading to frustration, according to a study by Pegasystems.

By Catherine Knowles • 3 min read • Thu, 10th Feb 2022

Digital Transformation

Pega named a leader in Digital Process Automation

Pegasystems has been named a Leader in Digital Process Automation (DPA) software by Forrester, scoring highest in the current offering category.

By Ryan Morris-Reade • 3 min read • Thu, 16th Dec 2021

Customer Relationship Management

Pegasystems launches AI-powered customer journey capability

Pegasystems introduces Next-Best-Action Customer Journeys, an AI-powered tool that revolutionizes traditional marketing.

By Catherine Knowles • 3 min read • Fri, 3rd Dec 2021

Digital Transformation

Pegasystems investigates where IT functions will be 5 years from now

Global IT functions face radical transformation over next 5 years, says Pegasystems research, as IT leaders lack confidence in their own departments.

By Catherine Knowles • 4 min read • Thu, 18th Nov 2021

Customer Relationship Management

Customer service vital to long term success for Australian telcos

Customer loyalty is at stake as telcos fail to deliver adequate service, prompting organisations to adapt or fail to gain a competitive advantage.

By Catherine Knowles • 3 min read • Thu, 27th May 2021

Customer Relationship Management

Poor service quality costing companies significant revenue

Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels.

By Shannon Williams • 4 min read • Fri, 21st May 2021

Customer Relationship Management

Real-time decisioning critical to meeting increased customer expectations

Real-time decisioning tools are crucial for meeting customer expectations, reducing churn, and improving the customer experience, says Pegasystems research.

By Shannon Williams • 3 min read • Wed, 21st Apr 2021

Cloud Services

What makes an intelligent automation leader? Pegasystems releases new study

For automation implementations to be successful, businesses need greater executive buy-in, implementation across the organisation and more robust governance.

By Catherine Knowles • 3 min read • Fri, 9th Apr 2021