TechDay New Zealand - Aotearoa's technology news network

Pegasystems stories - Page 2

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Pegasystems announces new app-building software
Fri, 7th Feb 2020
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app development
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apm
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low-code
Pega launches Pega Express, pioneering a low-code development method in their Platform.
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Customer service reps tired of not having the right tools - Pega
Tue, 10th Dec 2019
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contact centre
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outsourcing
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crm
Survey finds customer service reps hindered by poor tech, crave efficient tools.
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Pegasystems adds Kubernetes support to Cloud Choice Guarantee offering
Wed, 4th Dec 2019
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cloud services
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outsourcing
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microsoft
Pegasystems boosts cloud agility, backing Kubernetes for top-tier cloud hosts, elevating client freedom.
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Infosys selected to update Aussie welfare entitlement system
Mon, 2nd Dec 2019
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dr
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cloud services
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outsourcing
Infosys to revamp Oz welfare with Services Australia, enhancing policy agility.
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Gartner recognises Pega in low-code application platforms report
Fri, 29th Nov 2019
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outsourcing
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app development
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rpa
Pegasystems has received the highest score in the Enterprise IT Composite Applications category in a report by Gartner.
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26% of leaders still “support fax as a communication channel”
Tue, 26th Nov 2019
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contact centre
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crm
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martech
A new Pegasystems survey shows Customer service representatives want to help but are frustrated with inadequate and outdated software.
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Australian businesses struggling with robotic automation
Fri, 13th Sep 2019
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digital transformation
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it automation
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rpa
Aussie firms hail robotic automation but trail in adoption, reveals Pegasystems' survey.
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Forrester names Pega leader in digital process automation
Fri, 21st Jun 2019
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workflow automation
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it automation
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pegasystems
Software company Pegasystems named leader in Forrester Wave report on software for digital process automation.
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Pegasystems now ten-time Leader in CRM Magic Quadrant
Tue, 18th Jun 2019
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crm
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martech
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ovum
Pegasystems has been recognized as a Leader in the Gartner Magic Quadrant for CRM Customer Engagement Center for the 10th year in a row.
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Pega launches Enterprise Low-Code Factory
Wed, 5th Jun 2019
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digital transformation
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coding
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pegasystems
Pegasystems unveils Enterprise Low-Code Factory, enabling staff to craft compliant software easily.
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Forrester: Pegasystems a Leader in real-time interaction management
Thu, 7th Mar 2019
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crm
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cx
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martech
Forrester analysed the 12 most significant RTIM providers against 33 key criteria and gave Pega top scores in current offering and strategy categories.
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Pegasystems' acquisition boosts analytics capabilities
Thu, 14th Feb 2019
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big data
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data analytics
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bi
The acquisition of Infruid Labs brings analytics and data visualisation with a simple user interface to Pega’s solutions.
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Chatbots still too dumb to get the job done
Tue, 16th Oct 2018
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contact centre
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martech
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chatbots
Analysts expect chatbot usage to rise significantly in the next two years – a shift that could prove costly for brands that don’t evolve their bots.
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Artificial intelligence is here to disrupt industries. Are we ready?
Wed, 18th Jul 2018
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digital transformation
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crm
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martech
AI adoption in Australian businesses is lagging behind the US and China, but starting small can lead to big results.
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Study: Focusing on risk aversion? It may be doing you more harm than good
Fri, 18th May 2018
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compliance
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risk intelligence & compliance
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pegasystems
A study carried out by Frost & Sullivan has highlighted the benefits associated with being an agile business, instead of a risk-averse one.
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Pegasystems: Making the art of selling smarter with AI
Thu, 15th Mar 2018
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big data
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bi
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data analytics
Pegasystems launches AI-powered Pega Sales Coach to help sales managers develop better salespeople in real time.
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New IT training initiative targeting 1m people launched by World Economic Forum
Thu, 25th Jan 2018
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bi
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big data
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martech
The Initiative has the goal of sorting the global skills gap and addressing job displacement arising from automation - with a number of big partners.
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Execs believe AI and robotics could change workplace for the better - study
Wed, 24th Jan 2018
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it automation
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ai
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robotics
Study finds teaming machine intelligence with humans can help organisations embrace efficient and meritocratic workforces.
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Pega, AU Govt. and Canberra uni form dream team for tertiary students
Thu, 18th Jan 2018
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edutech
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it training
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skills gap
Aussie student bound for US to join Pega's tech training before pivotal IP Australia role.
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Exclusive interview: What happens when artificial intelligence is racist?
Fri, 1st Dec 2017
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ml
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ai
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mental health
So, the question then becomes, are organisations (and the general public) prepared to trade more transparency for better decisions?.
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New T-Switch helps businesses mitigate risk from AI
Mon, 2nd Oct 2017
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gdpr
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ai
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pegasystems
Businesses are increasingly deploying AI to gain better insights into customer needs and provide more personalised service, sales, and marketing.
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Pegasystems to deploy automation solution for IP Australia
Fri, 22nd Sep 2017
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cx
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martech
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physical security
The solution will aim to improve overall customer experience by automating business processes for the government agency.
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Marketing campaigns get smart: New solution combines AI & consulting services
Fri, 21st Jul 2017
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ai
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digital marketing
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accenture
As CSPs look to retain and gain new profitable customers, they need the ability to quickly implement effective marketing strategies.
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Pegasystems announces AWS integration in customer service solution
Thu, 8th Jun 2017
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crm
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contact centre
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cloud services
Pega clients can now embed the Amazon Connect experience directly into Pega Customer Service to provide agents with full customer context.