Pegasystems stories - Page 2
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Poor service quality costing companies significant revenue
Fri, 21st May 2021
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uc
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crm
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cx
Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels.
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Real-time decisioning critical to meeting increased customer expectations
Wed, 21st Apr 2021
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crm
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cx
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martech
Real-time decisioning tools are crucial for meeting customer expectations, reducing churn, and improving the customer experience, says Pegasystems research.
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What makes an intelligent automation leader? Pegasystems releases new study
Fri, 9th Apr 2021
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cloud services
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pegasystems
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automation
For automation implementations to be successful, businesses need greater executive buy-in, implementation across the organisation and more robust governance.
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Pega acquires speech analytics firm Qurious.io
Wed, 13th Jan 2021
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uc
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crm
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martech
Pega is acquiring Qurious.io, a cloud-based speech analytics company, to enhance its software portfolio and improve customer service.
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Pegasystems completes industry first with auto-balancing feature
Wed, 18th Nov 2020
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rpa
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pegasystems
Pegasystems launches hands-free bot workload management with its new Robotic Process Automation (RPA) auto-balancing feature.
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Forrester names Pega ‘Leader’ in interaction management
Fri, 23rd Oct 2020
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crm
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cx
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martech
Received top scores in 2/3 high-level categories – current offering and strategy – as well as the highest score possible in 25 of 30 criteria.
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Intelligent Automation – accelerate today and automate for tomorrow
Wed, 23rd Sep 2020
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it automation
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pegasystems
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mit
Pega is hosting the Intelligent Automation Online Summit on 12 November, showcasing the benefits of low-code automation and how it can transform businesses.
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Businesses investing in DX more than ever thanks to COVID-19
Tue, 23rd Jun 2020
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digital transformation
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pegasystems
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it operations management
Half of Australian organisations lost customers due to communication failings during COVID-19, says research by Pegasystems.
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What’s new in the CRM CEC Magic Quadrant
Tue, 16th Jun 2020
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crm
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data analytics
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cx
Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.
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Pega launches ‘platform for platforms’ to unify app stacks
Thu, 4th Jun 2020
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paas
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iaas
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pegasystems
Pega Process Fabric combines dynamic APIs, an open UX framework, UI components, robotic automation, and virtualisation to bridge connectivity gaps.
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Pega strives to rid AI-based CX systems of discrimination
Thu, 21st May 2020
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cx
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crm
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dei
The check is designed to flag possible discriminatory messages created by AI before those messages reach the customer.
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Pegasystems launches COVID-19 tracking app
Mon, 23rd Mar 2020
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pegasystems
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scheduling
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covid-19
Pegasystems launches new app to track COVID-19 among employees, providing live data dashboards and automated actions.
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Organisations must tear down the walls between IT and CX
Fri, 21st Feb 2020
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uc
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crm
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cx
Organisations need to look at their customers in a completely new way as individuals that have unique needs and preferences.
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Pegasystems announces new app-building software
Fri, 7th Feb 2020
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apm
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low-code
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software development
Pegasystems unveiled Pega Express, a pioneering low-code methodology within Pega Platform, enabling rapid design and deployment of Minimum Lovable Products.
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Customer service reps tired of not having the right tools - Pega
Tue, 10th Dec 2019
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uc
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crm
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martech
A global Pegasystems survey reveals 34% of customer service reps feel hampered by outdated software, highlighting a need for better tech solutions.
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Pegasystems adds Kubernetes support to Cloud Choice Guarantee offering
Wed, 4th Dec 2019
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open source
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outsourcing
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cloud services
Pegasystems has enhanced its Cloud Choice Guarantee to include Kubernetes, enabling clients to deploy Pega on popular cloud platforms and maintain flexibility.
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Infosys selected to update Aussie welfare entitlement system
Mon, 2nd Dec 2019
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dr
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digital transformation
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business continuity
Infosys to modernise Australia's welfare system with new Entitlement Calculation Engine, aiming at efficient policy implementation and operational savings.
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Gartner recognises Pega in low-code application platforms report
Fri, 29th Nov 2019
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rpa
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apm
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low-code
Pegasystems has received the highest score in the Enterprise IT Composite Applications category in a report by Gartner.
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26% of leaders still “support fax as a communication channel”
Tue, 26th Nov 2019
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uc
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crm
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martech
A new Pegasystems survey shows Customer service representatives want to help but are frustrated with inadequate and outdated software.
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Australian businesses struggling with robotic automation
Fri, 13th Sep 2019
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digital transformation
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robots
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it automation
Despite praising robotic automation's effectiveness, Australian businesses lag in global deployment, citing challenges in bot implementation and maintenance.