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Global Stories

Businesses investing in DX more than ever thanks to COVID-19
Digital Transformation

Businesses investing in DX more than ever thanks to COVID-19

Half of Australian organisations lost customers due to communication failings during COVID-19, says research by Pegasystems.

By Catherine Knowles • 3 min read • Tue, 23rd Jun 2020
What's new in the CRM CEC Magic Quadrant
Customer Relationship Management

What's new in the CRM CEC Magic Quadrant

Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.

By Ben Moore • 3 min read • Tue, 16th Jun 2020
Pega launches 'platform for platforms' to unify app stacks
Platform-as-a-Service

Pega launches 'platform for platforms' to unify app stacks

Pega Process Fabric combines dynamic APIs, an open UX framework, UI components, robotic automation, and virtualisation to bridge connectivity gaps.

By Staff Writer • 3 min read • Thu, 4th Jun 2020
Pega strives to rid AI-based CX systems of discrimination
Customer Relationship Management

Pega strives to rid AI-based CX systems of discrimination

The check is designed to flag possible discriminatory messages created by AI before those messages reach the customer.

By Sara Barker • 2 min read • Thu, 21st May 2020
Pegasystems launches COVID-19 tracking app
Health Technologies

Pegasystems launches COVID-19 tracking app

Pegasystems launches new app to track COVID-19 among employees, providing live data dashboards and automated actions.

By Staff Writer • 2 min read • Mon, 23rd Mar 2020
Organisations must tear down the walls between IT and CX
Customer Relationship Management

Organisations must tear down the walls between IT and CX

Organisations need to look at their customers in a completely new way as individuals that have unique needs and preferences.

By Shannon Williams • 4 min read • Fri, 21st Feb 2020
Pegasystems announces new app-building software
Application Performance Monitoring

Pegasystems announces new app-building software

Pegasystems unveiled Pega Express, a pioneering low-code methodology within Pega Platform, enabling rapid design and deployment of Minimum Lovable Products.

By Nick Forrester • 3 min read • Fri, 7th Feb 2020
Customer service reps tired of not having the right tools - Pega
Customer Relationship Management

Customer service reps tired of not having the right tools - Pega

A global Pegasystems survey reveals 34% of customer service reps feel hampered by outdated software, highlighting a need for better tech solutions.

By Staff Writer • 4 min read • Tue, 10th Dec 2019
Pegasystems adds Kubernetes support to Cloud Choice Guarantee offering
Virtualisation

Pegasystems adds Kubernetes support to Cloud Choice Guarantee offering

Pegasystems has enhanced its Cloud Choice Guarantee to include Kubernetes, enabling clients to deploy Pega on popular cloud platforms and maintain flexibility.

By Catherine Knowles • 2 min read • Wed, 4th Dec 2019
Gartner recognises Pega in low-code application platforms report
Robotic Process Automation

Gartner recognises Pega in low-code application platforms report

Pegasystems has received the highest score in the Enterprise IT Composite Applications category in a report by Gartner.

By Staff Writer • 2 min read • Fri, 29th Nov 2019
26% of leaders still “support fax as a communication channel”
Customer Relationship Management

26% of leaders still “support fax as a communication channel”

A new Pegasystems survey shows Customer service representatives want to help but are frustrated with inadequate and outdated software.

By Ben Moore • 4 min read • Tue, 26th Nov 2019
Australian businesses struggling with robotic automation
Robotics

Australian businesses struggling with robotic automation

Despite praising robotic automation's effectiveness, Australian businesses lag in global deployment, citing challenges in bot implementation and maintenance.

By Shannon Williams • 4 min read • Fri, 13th Sep 2019
Forrester names Pega leader in digital process automation
IT Automation

Forrester names Pega leader in digital process automation

Software company Pegasystems named leader in Forrester Wave report on software for digital process automation.

By Staff Writer • 2 min read • Fri, 21st Jun 2019
Pegasystems now ten-time Leader in CRM Magic Quadrant
Customer Relationship Management

Pegasystems now ten-time Leader in CRM Magic Quadrant

Pegasystems has been recognized as a Leader in the Gartner Magic Quadrant for CRM Customer Engagement Center for the 10th year in a row.

By Ben Moore • 2 min read • Tue, 18th Jun 2019
Pega launches Enterprise Low-Code Factory
Digital Transformation

Pega launches Enterprise Low-Code Factory

Pega unveils Enterprise Low-Code Factory, a centralised dashboard enabling employees to quickly craft enterprise software while maintaining company standards.

By Staff Writer • 3 min read • Wed, 5th Jun 2019
Forrester: Pegasystems a Leader in real-time interaction management
Customer Relationship Management

Forrester: Pegasystems a Leader in real-time interaction management

Forrester analysed the 12 most significant RTIM providers against 33 key criteria and gave Pega top scores in current offering and strategy categories.

By Ben Moore • 2 min read • Thu, 7th Mar 2019
Pegasystems' acquisition boosts analytics capabilities
Data Analytics

Pegasystems' acquisition boosts analytics capabilities

The acquisition of Infruid Labs brings analytics and data visualisation with a simple user interface to Pega's solutions.

By Ben Moore • 2 min read • Thu, 14th Feb 2019
Chatbots still too dumb to get the job done
EduTech

Chatbots still too dumb to get the job done

Analysts expect chatbot usage to rise significantly in the next two years – a shift that could prove costly for brands that don't evolve their bots.

By Staff Writer • 3 min read • Tue, 16th Oct 2018

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