Pegasystems stories - Page 3

Software company Pegasystems named leader in Forrester Wave report on software for digital process automation.

Pegasystems has been recognized as a Leader in the Gartner Magic Quadrant for CRM Customer Engagement Center for the 10th year in a row.

Pega unveils Enterprise Low-Code Factory, a centralised dashboard enabling employees to quickly craft enterprise software while maintaining company standards.

Forrester analysed the 12 most significant RTIM providers against 33 key criteria and gave Pega top scores in current offering and strategy categories.

The acquisition of Infruid Labs brings analytics and data visualisation with a simple user interface to Pega’s solutions.

Analysts expect chatbot usage to rise significantly in the next two years – a shift that could prove costly for brands that don’t evolve their bots.

AI adoption in Australian businesses is lagging behind the US and China, but starting small can lead to big results.

A study carried out by Frost & Sullivan has highlighted the benefits associated with being an agile business, instead of a risk-averse one.

Pegasystems launches AI-powered Pega Sales Coach to help sales managers develop better salespeople in real time.

The Initiative has the goal of sorting the global skills gap and addressing job displacement arising from automation - with a number of big partners.

Study finds teaming machine intelligence with humans can help organisations embrace efficient and meritocratic workforces.

The Australian Government’s IP Australia, the University of Canberra, and IT firm Pega launch a graduate program to boost skilled ICT graduates.

So, the question then becomes, are organisations (and the general public) prepared to trade more transparency for better decisions?.

Businesses are increasingly deploying AI to gain better insights into customer needs and provide more personalised service, sales, and marketing.

The solution will aim to improve overall customer experience by automating business processes for the government agency.

As CSPs look to retain and gain new profitable customers, they need the ability to quickly implement effective marketing strategies.

Pega clients can now embed the Amazon Connect experience directly into Pega Customer Service to provide agents with full customer context.

Three Australian companies to receive Pega Client Excellence Awards for outstanding customer engagement and operational excellence.

Leonardo Consulting says the partnership has enabled the company to mature and further enhance its BPM offering to existing and future customers.

20% of consumers prefer chat-based customer service, while 80% still want a live human typing on the other end.