TechDay New Zealand - Aotearoa's technology news network

Kiwi Stories

New software takes business automation to 'entirely new level'
IT Automation

New software takes business automation to 'entirely new level'

Pegasystems launches end-to-end automation platform combining RPA, BPM, and CRM to increase efficiency and customer experience.

By Sam Worthington • 2 min read • Thu, 29th Sep 2016

Global Stories

Study: Focusing on risk aversion? It may be doing you more harm than good
Risk & Compliance

Study: Focusing on risk aversion? It may be doing you more harm than good

A study carried out by Frost & Sullivan has highlighted the benefits associated with being an agile business, instead of a risk-averse one.

By Patrick Martlew • 2 min read • Fri, 18th May 2018
Pegasystems: Making the art of selling smarter with AI
Data Analytics

Pegasystems: Making the art of selling smarter with AI

Pegasystems launches AI-powered Pega Sales Coach to help sales managers develop better salespeople in real time.

By Julia Gabel • 2 min read • Thu, 15th Mar 2018
New IT training initiative targeting 1m people launched by World Economic Forum
Data Analytics

New IT training initiative targeting 1m people launched by World Economic Forum

The Initiative has the goal of sorting the global skills gap and addressing job displacement arising from automation - with a number of big partners.

By Ashton Young • 6 min read • Thu, 25th Jan 2018
Execs believe AI and robotics could change workplace for the better - study
Robotics

Execs believe AI and robotics could change workplace for the better - study

Study finds teaming machine intelligence with humans can help organisations embrace efficient and meritocratic workforces.

By Kai Ping Lew • 3 min read • Wed, 24th Jan 2018
Exclusive interview: What happens when artificial intelligence is racist?
Risk & Compliance

Exclusive interview: What happens when artificial intelligence is racist?

So, the question then becomes, are organisations (and the general public) prepared to trade more transparency for better decisions?.

By Julia Gabel • 7 min read • Fri, 1st Dec 2017
Pegasystems to deploy automation solution for IP Australia
Customer Experience

Pegasystems to deploy automation solution for IP Australia

The solution will aim to improve overall customer experience by automating business processes for the government agency.

By Patrick Martlew • 2 min read • Fri, 22nd Sep 2017
Marketing campaigns get smart: New solution combines AI & consulting services
Artificial Intelligence

Marketing campaigns get smart: New solution combines AI & consulting services

As CSPs look to retain and gain new profitable customers, they need the ability to quickly implement effective marketing strategies.

By Julia Gabel • 2 min read • Fri, 21st Jul 2017
Pegasystems announces AWS integration in customer service solution
Customer Relationship Management

Pegasystems announces AWS integration in customer service solution

Pega clients can now embed the Amazon Connect experience directly into Pega Customer Service to provide agents with full customer context.

By Kai Ping Lew • 2 min read • Thu, 8th Jun 2017
Robotics: Turning simple chats into dynamic engagements
Robotics

Robotics: Turning simple chats into dynamic engagements

20% of consumers prefer chat-based customer service, while 80% still want a live human typing on the other end.

By Julia Gabel • 3 min read • Wed, 26th Apr 2017
Consumers confused about AI, businesses must adapt, survey finds
Artificial Intelligence

Consumers confused about AI, businesses must adapt, survey finds

Companies should find effective ways to expose customers to the benefits of AI that work to change their misperceptions and establish trust.

By Julia Gabel • 3 min read • Fri, 7th Apr 2017
Pegasystems unveils AI and robotics capabilities to optimise CRM solution
Customer Relationship Management

Pegasystems unveils AI and robotics capabilities to optimise CRM solution

Pega's workforce intelligence capabilities use robotic automation and AI to understand how sales and service agents work.

By Sam Worthington • 2 min read • Mon, 20th Mar 2017
Pegasystems' robotic automation drives rapid return in Banks
Customer Experience

Pegasystems' robotic automation drives rapid return in Banks

Ultimately, these benefits make employees more productive while freeing them to focus on delivering better customer experience.

By Sam Worthington • 2 min read • Tue, 21st Feb 2017
Risk aversion might be the safer path - but it comes with a hefty cost
Risk & Compliance

Risk aversion might be the safer path - but it comes with a hefty cost

Organisations that are too risk-averse might be stalling their own growth, or at least that's what new research by Marketforce has found.

By Sara Barker • 2 min read • Mon, 26th Sep 2016
Study reveals confidence in digital transformation – despite challenges
Digital Transformation

Study reveals confidence in digital transformation – despite challenges

'Digital transformation' is a common group of words thrown around to label the current evolution of the modern workplace, and for good reason.

By Ashton Young • 2 min read • Thu, 14th Jul 2016

Stories from Other Regions

Three Australian companies to receive Pega Client Excellence Awards
Health Technologies

Three Australian companies to receive Pega Client Excellence Awards

Three Australian companies to receive Pega Client Excellence Awards for outstanding customer engagement and operational excellence.

By Julia Gabel • 2 min read • Fri, 26th May 2017
Partnership sealed between Pegasystems and Leonardo Consulting
Partner Programmes

Partnership sealed between Pegasystems and Leonardo Consulting

Leonardo Consulting says the partnership has enabled the company to mature and further enhance its BPM offering to existing and future customers.

By Ashton Young • 2 min read • Fri, 19th May 2017