The Ultimate Guide to Customer Data Platforms
2025 edition
Overview
Also known as CDP.
Nowadays, every business must have information and data about their customers for better business results. In order to manage this in large volumes, Customer Data Platforms are both great analytical devices and powerful marketing tools.
CDPs are databases that can store and centralise first, second and third-party data. Data collected comes from the customers and is divided into several sources. CDP can collect primary data, interaction data and behavioural data.
Analyst reports
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Gartner on CDP & CX
Pega unveils AI tool for enhanced customer engagement
3 days ago
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Frost & Sullivan on CDP & CX
RingCentral launches Studio for virtual event enhanceme...
This month
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Gartner on CDP & MarTech
Targa Telematics recognised in Gartner's 2024 Hype Cycl...
Last month
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Capterra on CDP & CX
New tool boosts eCommerce personalisation strategies
Last month
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Gartner on CDP & Document Management
SER Group named leader in Gartner's 2024 Magic Quadrant
Last month
Expert columns
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By Christopher Connolly of Twilio
Unlocking the power of speech to humanise AI-driven cus...
This month
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By Mark Devlin of Impact PR
Is your accounts team eroding your corporate brand?
This month
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By Matthew Biboud-Lubeck of Amperity
AI-managed data will help retailers avoid another sales...
Last month
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By Louis Liu of Rehlko
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By Sarah Jarvis of Eagle Eye
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Interviews
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Discussing Collaboration
Titan of Tech - Scott Ward of Customer Science Group
Tue, 10th Dec 2024
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Discussing Collaboration
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Wed, 4th Dec 2024
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Discussing Collaboration
Exclusive: Andrea Morgan-Vandome highlights success of ...
Fri, 22nd Nov 2024
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Discussing Data Analytics
Exclusive: Informatica's Rik Tamm-Daniels discusses pus...
Wed, 20th Nov 2024
More expert columns
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By Anurag Vasisth of Loyalty Now
Why traditional loyalty programs are failing to meet mo...
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By Mitchell Stone of Quantaco
Eight hospitality tech trends transforming pubs in 2025
Last month
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By Kris Costello of Aryza
Creating seamless borrower journeys: The automation rev...
Wed, 4th Dec 2024
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By Emily Bristow of SS&C Blue Prism
Enhancing customer service through AI-powered personali...
Wed, 4th Dec 2024
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By Paul Hadida of SevenRooms
The key to AI success in hospitality? Building trust
Wed, 27th Nov 2024
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By Simon Le Grand of Lightspeed
Data-driven strategies to maximise peak season success
Tue, 26th Nov 2024
Top players
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